Reviews of Grand Hotel Dino 4 stars

Everything was lovely, we had a lovely stay the location is perfect, both pools are great, and the room was lovely, so no bad comments at all.

I'm afraid, my husband and I didn't find the reception staff very welcoming, and rude at times. I also had a drink in the bar one evening out on the terrace and my glass was broken and chipped which I wasn't impressed with but the staff in the bar area was very accommodating, and apologised profusely and we didn't have to pay for our drinks but that wasn't the point. Also I think you should be made aware prior that the parking there is a charge of 20 euros a day for parking.

Room wa excellent. Fantastic patio. Well furnished inside and outside.

Bar prices very high.

The hotel exceeded my expectations. The facility is tasteful and not overpowering with everything anyone could need. The view is unbelievable. We will definitely be returning!

When sitting on the balcony in the evening, smoke from cigarettes in the restaurant came up. We had to close the window and sit inside. Also the hot tub next to the outdoor pool was freezing.

Location

Reception staff

Breakfast was amazing.

There was lots of extra hidden costs - sauna, use of fridge in room etc. For the price, you’d think you could use the fridge to cool your water.

good combination between classic style and modern facilities both in the interior and exterior of the hotel fountain with show of lights and music at certain evening hours own underground parking large indoor and outdoor swimming pool with bar, private sand beach on lake shore separate elevator for fifth floor to escape long waiting times plenty of relaxation places, conference rooms and so on well working fridge and air conditioning rooms with balcony close to ferry and train station, in the middle of Baveno

moderate internet speed, for high speed need to pay extra

Such a value to have a lakeside pool and the lake beach

The cleaning of the room was not perfect

Great hotel with immaculately kept grounds right on the lake

No coffee in the rooms, just bags but no milk

The location is excellent. The pool and beach area are nice. The lake views are exceptional.

Staff was extremely rude. They tried to charge me an extra €100 service fee upon leaving, saying it's for staff. I showed them my booking.com invoice and then they said it was my option whether to pay it or not. A few times we asked reception to book us a dinner reservation at a local restaurant and they said they couldn't. They charged me €20 a day parking even though I didn't park my car at the hotel. I had to dispute that as well. After coming from QC termegarda, Grand Hotel Dino was a disappoinment. For a Grand Hotel it should be a lot better. I expected much better quality of service from a Zacchera property. I likely would not return.

The beach was very nice. The live music was amazing. We actually had extra drinks in the bar and booked another dinner at the restaurant just to listen to the musicians. The service was good. The view from the balcony of our room was stunning.

There was just one entrance to the lake from the beach. I understand it's probably for safety reasons but if you're in the mode distant end, you need to walk like 500m. The breakfast seemed very busy. There is a large crowd at breakfast. maybe it should be done in two different locations or at a longer interval during the busy season. There's no coffee in the room, just tea. When we consumed something in the bar or restaurant, we always left a tip. When we checked out and paid the bill, it turned out that there was actually a service charge for the staff for the overall stay. First - I think it is right that the tip should be something at the discretion of the customer. Second, if you think your staff deserves extra pay, just include it in the prices. Third - it is right to inform guests upon arrival at the hotel about this type of charge.

Hôtel decor. Location. Facility.

Cold personnel. Every single service is charged extra. Overall pricy for the service.

Wonderful hotel with the most beautiful view of the lake. Excellent new beach and bar facilities.

Including a high service fee on the final bill without even asking.

The hotel is set right on the lake side with stunning views across the lake. The hotel has a beautiful swimming pool and a beach location with lake access for swimming. A stunning restaurant on site with a delicious menu. The rooms are comfortable and space and some boast those incredible lake views.

The staff are helpful however they could do with some more training in efficiency and professional ways to act with each in view of clients.

excellent hotel, services, facilities this hotel is like a museum

breakfast is over priced (29 EUR) you have to pay for extras (like for the gym or for special places in the beach, etc.); a bit disappointing to be so much after money

Very beautiful, on the lake next to ferry port, loved that we could use the swimming pool at sister hotel Simplon which was a lot quieter

Nothing