Room wasn’t great, bath was very small with little storage, air didn’t work well, not much storage for clothes(lived out of our suitcases) and just generally not impressive for the price.

People were great, breakfast great, location great, views great , pool great dining and bar great.

Stayed in August 2025

The hotel is an old building and some of the facilities could do with refurbishment. For example the shower screen in our bathroom leaked, leaving a pool of water every time we had a shower. The main evening menu in the hotel restaurant could do with a revamp. It is almost all red meat, which we don't eat. More variety would be better.

Location was excellent, right by the lake with pool, having breakfast out by the lake and with the ferry terminal within less than 5 min walk. I would definitely recommend spending extra to have a lake view room. Town side rooms overlook the main road.

Stayed in August 2025

I was disappointed to find that the lunch menu offered significantly fewer options compared to the dinner menu. For someone staying a longer period – and especially in my case, where a health condition makes lunch the main meal of the day – the lack of variety became a real issue. Over the course of 7 days, I had to eat the same dish on 4 separate occasions simply because there were no other suitable options. The most unpleasant part of my experience, however, was the interaction with the head waiter during lunch service. I truly believe that his presence is entirely out of place in an establishment otherwise filled with kind, professional, and dedicated staff. The way he treated me – a guest who came to relax and be treated with respect – felt, in my opinion, inhumane. Although I had ordered the same dish two days in a row due to dietary restrictions, when I asked if it could be replaced with another type of fish, I was immediately told "no" – without him even consulting the chef. The second time I tried to change the dish because I had eaten it so many times already, he told me it was a different fish on the plate – which simply wasn’t true. I was lied to, straight to my face. I felt humiliated and discriminated against, as if it were somehow my fault that I had a medical condition. His attitude completely shattered my sense of comfort and trust. Had I stayed any longer, I would have preferred to eat elsewhere – or not eat at all – rather than endure that kind of treatment again. This experience affected me deeply and, honestly, should have no place in a setting that prides itself on hospitality. If I could rate this part of my stay separately, it would be one star without hesitation. That being said, I want to emphasize that the rest of the restaurant staff were extremely professional, and the food itself was delicious.

Everything was excellent! The location is stunning, and the room was impeccably clean. The housekeeping ladies were very kind, especially Mrs. Dorina – a true professional and a wonderful person. I wholeheartedly recommend this place! If you get the chance to visit, don’t miss a boat ride with Mr. Roberto – an amazing person who gave us interesting explanations and treated us exceptionally well.

Stayed in August 2025

The beds are a little Spartan and the bathrooms a bit tight

Nice facelift for the hotel this year. The location is ideal

Stayed in August 2025

little bit dated, the room washrooms need updating

great location and facilities were amazing

Stayed in August 2025

It cost 600 Euros to get there and back by cab with no practical alternative when you have bags which is crazy - needs a shuttle bus fot such a class hotel - the rooms really need to be refurbished and looked a bit tired which was disappointing for a hotel at 700 Eiros a nighy

The location is amazing, the foid was 5 star and staff were brilliant

Stayed in August 2025

The bedroom and bathrooms were in need of modernisation. The bathroom and shower were very dark. Needed more light

Location food and staff

Stayed in July 2025

The property has charm but potentially could do with an uplift.

The location was great and the staff were helpful. The hotel was quaint and charming. The breakfast was amazing but all food served was of high quality.

Stayed in July 2025

Needs refurbishment and upgrade

The pool area is great and the front lake location. But the hotel is old. You can not change that and it kinda adds to the charm. But you can not beat the value and the convenience of the location. No air conditioning in the rooms and breakfast could be better. Whole hotel and rooms need an urgent upgrade. It feels like you walk back into 50s

Stayed in May 2025

The room was a little dated. Lake view was just a window.

The location was excellent - right next to the ferry terminal and a short walk into town. The pool and grounds were beautiful.

Stayed in June 2025

The rooms are quite good but not excellent. However they are adequate and functional, and comfortable

The hotel has had a renovation of the main areas this year and is a nice improvementon last year

Stayed in July 2025

Hotel us very nice andcthe pool and grounds excellent

Stayed in June 2025

Beds were not the best, but not terrible The carpert could use some update

The view, staff and bartenders are amazing! Location in town is great. A short ferry walk and you can go anywhere on the lake The town is straight out of a fairytale

Stayed in June 2025

Bathroom was very small and dark. On 2 mornings there was no hot water for shower.

Position friendly staff, fantastic breakfast, afternoon drinks on terrace, restaurant good for dinner

Stayed in May 2025

The small bathroom with very small shower and terrible lighting. They also had a problem with the hot water going out- I had to take a VERY unpleasant COLD shower. No apologies offered.

Location, friendly staff - especially Artimus, very good selection of breakfast items to choose from. Pleasant bar area.

Stayed in May 2025

The hotel design is a beautiful experience and sitting by the pool over looking the lake was fabulous.

The beauty and old world experience was wonderful. The outdoor facilities and lake make this a perfect place to stay.

Stayed in May 2025

Bathroom was a little tired in some areas, a few cracks and old screw holes but it worked well and bed was comfortable

Very grand hotel we felt like kings and queens

Stayed in April 2025

Excellent location. Very close to the ferry station. BEAUTIFUL views. Nice breakfast and facilities! Beautiful gardens.

Stayed in September 2024

Location, gorgeous interior, and friendly staff

Stayed in October 2024

A bit old and dated.

Swimming pool and staff nice.

Stayed in August 2024

The property is dated and should be refurbished . The lobby staff could have been a bit more welcoming . They were courteous but very business like . A little affect would cement a warmer connection between guests and staff . When you’re staying there one week, it makes a difference. What was missing for us were some friendly exchanges to feel More welcomed.

Location was excellent. Breakfast was excellent

Stayed in September 2024

The rooms are small and the rooms facing the lake are even smaller(somewhat claustrophobic), the beds are hard as a rock and very uncomfortable! The front desk kindly arranged to have a mattress topper added that was a little improvement. If you are facing the street, it can be very noisy - day or night. The bathroom lighting was very dim, one could hardly shave or put on makeup. The hair dryer was tucked in a tight corner of the bathroom that made using it awkward and difficult. There was a leak from the shower, which we reported to the front desk. Breakfast was fine, but not fantastic as some other 4* hotels have offered

The location of the the hotel was great, it's right next to the Menaggio ferry terminal which is very convenient. It is also an easy walk to restaurants and the main square. The common spaces in the hotel were truly beautiful- the lobby, dining room, and the outside patio overlooking the lake. The pool was heated and we had the opportunity to swim.

Stayed in September 2024

WiFi was sporadic.

Beautiful view of the lake

Stayed in September 2024

Need to keep an eye on the bedrooms as aging showered and decor.

Position & facilities were excellent

Stayed in September 2024