Reviews of Hotel Grones 4 stars
Stufanstr. 110, 39046 Ortisei, Italy
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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewThe hotel was absolutely beautiful. The condition of everything was excellent as were the facilities Every member of staff was very alert polite and wanted to help. The restaurant was excellent too, the quality of the food combined with the friendly service made both breakfast & evening meals a real treat.
Nothing
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 July 2025 · Stayed in July 2025
Verified reviewEverything wax exceptional - very friendly staff and wonderful hospitality
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewHORRIBLE AND NOT RECOMMENDED
I would like to share feedback regarding our recent stay at The Grones Hotel, where my family and I spent three nights. Unfortunately, the experience was deeply disappointing for several reasons: • Unprofessional Conduct: The hotel management and staff demonstrated rude and unwelcoming behavior throughout our stay. • Poor Guest Treatment: We observed a generally cheap and dismissive attitude in how guests were treated. This was especially evident when the hotel insisted on retrieving the reusable plastic room keys upon checkout in an unnecessarily strict manner. • Discriminatory Attitude: We felt that the staff’s behavior was marked by stereotyping and a lack of cultural sensitivity, which made us feel unwelcome. • Breakfast Experience: The breakfast offering was limited both in quantity and variety, and felt inadequate for a hotel of this category. • Rigid Dining Policies: Guests were not given the freedom to choose their seating during meals; instead, seating was pre-assigned, limiting comfort and flexibility. • Unresponsive Front Desk: Repeated attempts to reach the reception via phone were unsuccessful, indicating a lack of attentiveness to guest needs. Overall, this was a regrettable experience that did not reflect the value we paid for, and we hope that future guests are treated with greater respect and professionalism.
Dear Mr. Abdulrahman, we are truly sorry to read that your stay at Hotel Grones did not meet your expectations. Please rest assured that your comments have been taken very seriously. From our side, we would like to assure you that we are committed every day to ensuring a pleasant stay for all our guests, and the same was true for you. Your reservation was for 6 people, but you arrived in 8: despite the late hour, at 11:30 p.m. we arranged extra beds in the requested rooms and did our best to meet all your needs. We would like to point out that you initially contested the charge for the additional guests, even though the conditions were clearly stated and communicated at check-in. In Italy, in almost all hotels, the rate is calculated per person — meaning the price varies according to the number of guests occupying the room. We are sorry if you felt a lack of warm hospitality. We have welcomed international guests for many years — many of whom are returning customers — and we have always considered respect for all nationalities and cultures, including among guests themselves, as one of our core values. Our experiences in this regard have always been very positive: guests often interact with one another, share moments, and in some cases, even form beautiful friendships. As for the key return policy, we inform all our guests that keys must be returned upon departure. This is a very common practice in our region’s hotels, partly with the aim of reducing environmental impact through reuse. Regarding the fixed table assignment in the dining room, this system is adopted to ensure comfort, order, and convenience for all guests, so they know where to sit each morning and evening and find their chosen menu and drinks ready. We understand that this arrangement may not suit everyone, and upon polite request, we always do our best to accommodate individual preferences and needs. Lastly, regarding your difficulty in contacting the reception: we strive to offer present and responsive service. That evening, reception was covered until 11:30 p.m. You came after midnight, at which time the desk was no longer staffed, and we regret that. We are always reachable by phone, and we do not understand why you were unable to reach us that night (the number to call is the hotel’s: +39 0471 797040). We are sorry that your experience with us was not satisfactory. Please be assured that your observations have been received with great care, and we are committed to ensuring that such issues do not occur in the future. Sincerely, The Grones-Feichter Family & staff
Dear Mr. Abdulrahman, we are truly sorry to read that your stay at Hotel Grones did not meet your expectations. Please rest assured that your comments have been taken very seriously. From our side, we would like to assure you that we are co… Show more
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewHands down the best hotel experience I have ever had. Absolutely everything exceeded my expectations. From location, to Room, to friendly and efficient staff. And dinner/breakfast was just unbelievable.
There was NOTHING that I did not love.
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewTop notch facilities , delicious food, friendly staff
Reviewed: 14 June 2025 · Stayed in June 2025
Verified reviewReviewed: 11 June 2025 · Stayed in June 2025
Verified reviewReviewed: 8 June 2025 · Stayed in June 2025
Verified reviewReviewed: 21 February 2025 · Stayed in February 2025
Verified reviewEverything was perfect. The location is amazing, views from the rooms are incredible, rooms were really good size, food at the property was delicious we ended up eating there most of the evenings. The staff is incredible and they really understand what true hospitality is. I hope to be back next year!
Reviewed: 22 January 2025 · Stayed in January 2025
Verified reviewReviewed: 16 January 2025 · Stayed in January 2025
Verified reviewReviewed: 19 December 2024 · Stayed in December 2024
Verified reviewVery charming, peaceful, quaint hotel with excellent location to town.
Reviewed: 2 December 2024 · Stayed in September 2024
Verified reviewThe location, the amenities, the restaurant food. It was such a comfortable stay.
Reviewed: 25 October 2024 · Stayed in September 2024
Verified reviewThe hotel was gorgeous. The breakfasts were amazing and such stunning views from the dining room and the balcony. The staff were really friendly and attentive. It was a great location for us to base ourselves for day hikes in the area.
Reviewed: 6 October 2024 · Stayed in October 2024
Verified reviewReviewed: 5 October 2024 · Stayed in October 2024
Verified reviewSpacious room with stunning mountain view ; would stay again
Reviewed: 4 October 2024 · Stayed in October 2024
Verified reviewThe view location is great
The hotel doesn’t provide a shuttle, the room is old The policy in dining area, the table are selected by the room and names, the table might be far from the window.
Reviewed: 3 October 2024 · Stayed in September 2024
Verified reviewReviewed: 2 October 2024 · Stayed in September 2024
Verified reviewLovely family-run hotel in a good location only a short walk from the centre of town. Nice-sized room with a good comfortable bed. Really delicious breakfast with lots of choice, and the set menu for dinner each night was also delicious - we hadn't booked half board but ended up eating each night at the hotel anyway as the food was so good. All the staff were very friendly and helpful. The sauna and swimming pool were also good.
Nothing
Reviewed: 2 October 2024 · Stayed in September 2024
Verified reviewAmazing reception by Hotel stuff. Everybody tried to help. One of the most friendly hotel stuff I have ever been. Very nice place!!!
N/a
Reviewed: 27 September 2024 · Stayed in September 2024
Verified reviewReviewed: 22 September 2024 · Stayed in September 2024
Verified reviewReviewed: 18 September 2024 · Stayed in September 2024
Verified reviewRoom was great. Breakfast and dinner were outstanding. Beautiful view.
Nothing. Gave us extra pillow on request and adapter plugs for chargers.