Reviews of Hotel Guerrini 2 stars
Calle Procuratie - Lista di Spagna, 265, Cannaregio, 30121 Venice, Italy
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Reviewed: 8 September 2025 · Stayed in July 2025
Verified reviewThe area was perfect. Close to station so not far to travel with cases. It was very clean. Staff were extremely helpful, especially when we had the wrong adapter plug. It was peacefully. There was WiFi. Decent size room.
Nothing.
Reviewed: 8 September 2025 · Stayed in September 2025
Verified reviewCould provide coffee/tea in the room
Reviewed: 7 September 2025 · Stayed in September 2025
Verified reviewIt felt like a 5 star hotel with the level of quality and kindness put into my stay. From the moment I stepped through the door, to enetering my room and leaving. I love how the staff kept giving me a clean towel and adding a roll of toilet paper before I had run out. The prosseco was such a lovely suprise! The reception staff and breakfast staff was kind and friendly at all times. The aircon was super helpful!!
Nothing
Reviewed: 7 September 2025 · Stayed in September 2025
Verified reviewThe location is excellent. Close enough to the bus and train station so you could walk to the hotel easily.
Noisy and not working AC in the room. Wi-Fi only works slow in the corridor not in the room.
Reviewed: 7 September 2025 · Stayed in June 2025
Verified reviewVery good location, the day staff were great to deal with
Here’s a polished version of your review that keeps your experience clear and professional while highlighting the issue with management: I stayed at this hotel in 2024 and needed to extend my stay by one night. Unfortunately, I accidentally booked the extra night for the same date in 2025 instead of 2024. I explained the situation to the front desk staff, who were very understanding. However, the manager was not sympathetic and refused to refund or adjust the booking, despite the fact that I had just stayed at the hotel and the reservation was a full year in advance. I was told it was because I had booked a “good rate.” Very disappointing customer service and poor management – a lack of flexibility that does not reflect well on the hotel.
Reviewed: 4 September 2025 · Stayed in September 2025
Verified reviewExcellent location on quiet street but not far from train and boat stops. Reception were very friendly and helped in any way they could. Highly recommend!
Nothing!
Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewBest location in the busy area
Wifi and they didn’t moap the floor
Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewBeds are comfy and room was clean
Staff on reception was rude, no iron available to use and room are very dated.
Dear Guest, Thank you for sharing your experience with us. We are sorry that we were not able to meet your request for an iron – you are right, unfortunately we are not equipped in this regard. On the other hand, the courtesy of our staff is an essential value for us. Could you kindly provide us with more details about why you felt our staff was discourteous, so that we can continue to improve our service? Thank you very much for your help. Management
Dear Guest, Thank you for sharing your experience with us. We are sorry that we were not able to meet your request for an iron – you are right, unfortunately we are not equipped in this regard. On the other hand, the courtesy of our staff … Show more
Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewthe location was amazing and the staff were very friendly
the bathroom was a little small for two people to fit
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewGreat location, helpful staff, clean rooms. We had a perfect stay
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewClose to station, friendly staff, cute location
Reviewed: 28 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe location was awesome. Quick walk with no bridge stairs from the train station. The staff were awesome at accommodating our requests. Beds were very comfortable!
Shower was small for my 6’2 husband, but we managed.
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewLocation was amazing We got room before checkin time
No complementary water was provided
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewSo close to everything, walking distance from train station without having to climb over bridges, and staff very helpful. Would stay here again.
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in July 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewThe junior suite was beautiful and very newly renovated. Great facilities!! The staff were very helpful, especially assisting us with our early departure
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in July 2025
Verified reviewGreat location, friendly staff, comfortable clean and updated room
Our room had a strange smell