Reviews of Pietranera Apartments

Location

We booked the Standard Apartment (H3) for one night on the first floor. Upon entering, there was an overwhelming smell of mold in the apartment. The host had placed an air freshener in the bedroom, seemingly to mask the odor, but it only made the smell worse. While the apartment initially appeared cleaned, it was clearly poorly maintained: the sofa was covered in stains, the ceiling and wall paint were peeling, and the shower was both broken and extremely dirty (photo attached, unfortunately I can attach only 4 photos) After contacting the host to request another option, he apologized and mentioned that the housekeeper had cleaned the apartment earlier that day. He offered us the Maisonette (H5) as an alternative, which we accepted, mainly because it did not have a mold smell. However, the issues persisted. The new apartment had a glass parapet wall near the bed, which prevented the air conditioner from effectively cooling the sleeping area. The sofa was still covered in stains, the curtains had visible mold spots, and the sink and kitchen were dirty. Additionally, there was a thick layer of dust on a large wooden strip near the ceiling and on the block near the stairs. To summarize: while the staff was responsive and we appreciated that they offered us another apartment, we deeply regret accepting it. We should have left and booked a room at another hotel. The property is in desperate need of a complete refurbishment. Unfortunately, we cannot recommend staying here.

Location was great. Comfortable bed. Free Drinking water tank in accommodation was excellent. A short walk to everything we wanted to see.

Deck area was dirty and in need of a good clean. No kettle had to boil water in a pot on stove.

Lovely host and great location. Really nice apartment.

Bed was comfortable, the room was quiet during our stay, the space was clean, proximity to the centre

The air conditioner started leaking in the bedroom a couple of times, perhaps a bit more maintenance of the system would have helped.

Great location and very easy and quick communication with the staff.

A couple of fixtures are in need of repair. The poor plants might need a bit more TLC

• The hostess/owner (Danila) was kind and serviceminded - we had good communication through whatsapp, where she gave us recomendations to restaurants • Good aircondition and overall temperatur inside and it was quiet most days • The apartment (H2) was close to the city center, so you could easily walk to everything. And it was a big apartment with lots of space and windows to enjoy the sun • Private closed off area outside the apartment and a terrace

I have travled a lot. This apartment was not necessarily bad, but I would not define it as a 4 star hotel. If you expect 4 stars, you might be disappointed. But if you set your mind to a solid good 3 stars, then it is totally fine. The staff will help you if you have any questions or comments, but either way the following is important to mention; • There are water damage and mold (bathroom, bedroom) • The second bathroom next to the kitchen is missing a toilet seat and it has a bad sewer smell (we just closed the door and used the other toilet) • The bed was two seperate beds pushed together, where we thought it would be one big bed. It was also not as soft, but that could be a personal preference. • The fridge was nice to have BUT it smelled strongly of weed - that was a funny weird surprise. • The tv only had 3 channels in italian (not bad, but we didnt use the tv because of this) • No showergel, slippers etc. (Which you usually get at a 4 star place) • The water pressure varied and it took a minute or two to get hot The cleaning lady forgot to refill soap and take out the trash, but this was fixed after we talked with the hostess. Again, it is not a bad place per se, but if you pay for a 4 star and expect facilities/features in this class, then the small things, as mentioned, just adds up and makes you a bit disappointed. I know Catania is an old city, but the pictures online just show a new modern 4 star place.

Location was fantastic. Great communication with the staff. Payment was easy. Very comfortable bed.

Stair excess

The host was extremely helpful, giving us directions for public transport and food recommendations. It was very central and easily accessible. The apartment was large and spacious, equipped with a kitchenette, two bathrooms and two tv’s. The beds were very comfortable.

Our reservations were initially confused, but the staff resolved the issue within minutes and moved us to another room. Unfortunately, the WiFi does not work in the bedroom. Additionally, there was a puddle of water under the air conditioning unit when we arrived, and the toilet did not have a seat. Not to be helped, but there was construction work next door, which made us hesitant to let in any light or fresh air.

The staff are very nice and trying to make it as easy as possible for you, even if you don’t meet them.

The apartments are not very clean and there are some things that don’t work, such as one of the bathrooms.

Central location close to restaurant

Not very clean, the shower and sinks took a lot time to drain, lots of mosquitoes and flies bitten us, the internet was not working, the courtyard flooded. Their credit card machine was not working

The apartment was very spacious, and very central location.

Everything was great.

Very central location, nice terrace, good communication with the host.

The rooms were not clean - the property is not well looked after.

The flat is very spacious and the bed was the most comfortable we slept on during our trip to Sicily. It has everything we needed and the location is great, right beside all the action but on a quiet street. Danila was VERY helpful, made checking in super easy and gave excellent recommendations! Good value for money too!

It would have been 10/10 if it weren’t for two things: there is a stench smell coming from the small bedroom but manager said they will check this out. The other is: there is some renovation work going on in the property next door so it is very noisy if anyone is trying to have a lie in. This is unfortunately beyond their control. But none of these issues bothered us as there is another bathroom and also we had to get up early anyway! We had a great stay!

Everything was great, from picking up the keys by ourselves, to the place itself and the communication with the host. We got fast replies everytime we had a question, the place was clean, cozy and beautiful. Would definitely recommend and return here!

Danila was very kind and helpful, offering us recommendations for local restaurants and assisting us with transportation even without us asking. The apartment is in a great location and we were welcomed with cleanliness. The evenings and nights were completely quiet, and we returned home well-rested and recharged!:)