Reviews of Hotel Il Gabbiano 3 stars
via Cicerone 21, 80070 Bacoli, Italy
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 June 2025 · Stayed in June 2025
Verified reviewclean, view from the balcony, comfortably
poor of breakfast, very far from sorrento and other attractive cities
Reviewed: 6 June 2025 · Stayed in May 2025
Verified reviewThe view was amazing. But its kinda small inside comapred to the triple room
Nothing
Reviewed: 4 March 2025 · Stayed in February 2025
Verified reviewThe hotel closed the gate , I couldn't get in. The hotel is for wedding events, I would not recommend staying there if you're a traveling tourist
Dear customer, it may happen that the Hotel closes the gate, especially when the Il Gabbiano restaurant is closed... otherwise we will find walk-in customers who, not reading on social media if the restaurant is open or closed, come to us. When the gate is closed, customers can ring the white external intercom or if they have difficulty calling us. Those who know us, but also from the general booking photos, you can understand that the Hotel is positioned ABOVE the Il Gabbiano restaurant (wedding restaurant) and it may happen that there are events that cause a little more disturbance... but as you as a traveler should know... every Hotel has services, pros and cons... and the customer also based on his needs, makes choices. Regards.
Dear customer, it may happen that the Hotel closes the gate, especially when the Il Gabbiano restaurant is closed... otherwise we will find walk-in customers who, not reading on social media if the restaurant is open or closed, come to us. … Show more
Reviewed: 20 August 2024 · Stayed in August 2024
Verified reviewPanoramic views, absolutely beautiful. We upgraded to the junior suite with jacuzzi on the terrace. Absolutely fabulous. The beds were incredibly comfortable and having a morning shower whilst overlooking the bay and mountains was fantastic Vincenzo and Alessia on the desk where so helpful. Close to Baccoli as we were going scuba diving in Baiae.
Need a car to access the property or you are reliant on taxis. The qr code to order room service only worked on the first day, after that we had to go down to order
Reviewed: 19 August 2024 · Stayed in August 2024
Verified reviewReviewed: 19 August 2024 · Stayed in August 2024
Verified reviewHorrible customer service I had to change dates and then cancel due to tropical storm and flight issues missing a wedding I was in. They are going back on their refund policy and I accrued $150 in international charges dealing with the hotel regarding date changes and cancelation.
Horrible customer service
Dear customer good afternoon ... we are sorry to have received a negative review from you for free ... as I had written to you privately for booking messages, despite your no-show ... we would have done you the courtesy of recovering at least 50% of the amount of your reservation ... In case of problems, YOU HAD TO CONTACT BOOKING ASSISTANCE DIRECTLY ... We proposed 3 solutions... at this point, I would say, that we will no longer make discounts and nor be polite ... we respect your booking method which is a NON-REFUNDABLE BOOKING IN CASE OF CANCELLATION AND NO-SHOW ... the guarantees and cancellation policies for hotels, flights and more ... MUST BE PAID ... THEY COST MORE ... otherwise they would not be called "guarantees and customer protection". Kind regards
Dear customer good afternoon ... we are sorry to have received a negative review from you for free ... as I had written to you privately for booking messages, despite your no-show ... we would have done you the courtesy of recovering at lea… Show more
Reviewed: 17 August 2024 · Stayed in August 2024
Verified reviewLocation, beautiful view.
No pool.
Reviewed: 13 August 2024 · Stayed in August 2024
Verified reviewThe staff, the rooms and the food.
A little far from the beach and public transportation wasn’t friendly.
Reviewed: 14 June 2024 · Stayed in June 2024
Verified reviewModernized and feels fresh. Breakfast is quite good with enough variety.
Parking can become a bit challenging when there is event at the restaurant. Music can be a bit loud until late.
Reviewed: 15 May 2024 · Stayed in May 2024
Verified reviewFantastic view. Great for a wedding venue. Music plays all day outside, but doors are double glazed if you don’t like it. We enjoyed it. Staff were very pleasant.
The breakfast was okay, but they offered cereal and tea bags, but no hot water or milk on all three days. I had to ask each day.
Reviewed: 12 May 2024 · Stayed in May 2024
Verified reviewSafe area with nice sea view, parking
Cleanliness level low, the property is conducting events (wedding, parties) where they are focusing more on. One night had noise level up to 1am.
Reviewed: 5 May 2024 · Stayed in May 2024
Verified reviewReviewed: 30 April 2024 · Stayed in April 2024
Verified reviewBeautiful setting! Great staff! Breakfast was good. Great event location.
1. The room was not spotlessly clean - pillow case; mirrors had spots, which could have been changed or cleaned. 2. No lift to take luggage from car park to room. 3. The gate to the car park was closed and there door bell was not clear at night so we couldn’t get in until someone came out. 4. No shuttle bus to take us to town/airport - taxis are expenses and we had ti wait for long periods 5. No late bar or snack service/capability - mini bar had 2 bottles of water only.
Reviewed: 20 March 2024 · Stayed in March 2024
Verified reviewReviewed: 18 March 2024 · Stayed in March 2024
Verified reviewReviewed: 13 March 2024 · Stayed in March 2024
Verified reviewVery nice location, still in renovation in some of the areas but great overall facility. Beautiful view from the rooms overlooking the bay. Rooms feel fresh and new.
The saunas temperature could be better, and cleaned better. Jacuzzi needs to be protected with a cover in order to feel cleaner.
Reviewed: 2 December 2023 · Stayed in December 2023
Verified reviewReviewed: 18 October 2023 · Stayed in October 2023
Verified reviewThe scenery from Hotel 11 Gabbiano is stunning and the facilities were great.
The restaurant only offers dinner service from 8pm - it would be great if it could be opened earlier, especially for guests that have travelled all day and are hungry.
Reviewed: 17 October 2023 · Stayed in October 2023
Verified reviewI was reslasing:)
Nothing comes up:)
Reviewed: 14 October 2023 · Stayed in October 2023
Verified reviewAmazing views, very clean and comfortable
You have to have a car to get there. Taxi availability is low in the area and walking is not recommended
Reviewed: 14 October 2023 · Stayed in October 2023
Verified reviewStunning views from this hotel. Most staff very friendly. Nice breakfast. Beautiful restaurant for dinner.
This hotel is a wedding reception venue first, and a hotel second. This created some challenges... mainly noise and being asked to move the car out of the parking lot etc. Most staff were lovely but one staff member was unbelievably rude and awful on more than one occasion.
Reviewed: 13 October 2023 · Stayed in October 2023
Verified reviewThe room was really cool, the lighting was spectacular and the views were breathtaking. Also the staff was very pleasant. The front office Poloa was so incredibly nice and helped me with arranging dinner/lunch and also getting a taxis to and from the archeology park. My trip was so much better because of her help.
Reviewed: 8 October 2023 · Stayed in October 2023
Verified reviewThe location is not far from Pozzuoli port which is why we chose it. Beautiful view from balcony. Air con works, water provided in mini fridge. Next door to a great restaurant.
The beds were extremely hard and uncomfortable, the shower has no area to hold any items. There is a bell but no one answered it before 7am or after 11pm. There was wedding in the restaurant but no one explained any dining options.