Skip to main content
  1. Hotel reviews homepage
  2. Italy hotel reviews
  3. Lazio hotel reviews
  4. Rome hotel reviews
  5. Reviews of Hotel Raffaello - Sure Hotel Collection by Best Western

Reviews of Hotel Raffaello - Sure Hotel Collection by Best Western 3 stars

Via Urbana 3, Rione Monti, 00184 Rome, Italy

#298 of 978 hotels in Rome

Guests' Choice

Review score

Based on 619 hotel reviews

8.9

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.2

  • Location

    9.4

  • Facilities

    8.9

  • Staff

    9.4

  • Value for money

    8.7

  • Free WiFi

    8.8

100% verified reviews

Real guests. Real stays. Real opinions.

Read more- opens a dialog box
Write a review

Showing 1 – 25

  • Reviewed: 4 September 2025

    9.0
    A good choice for my 4 night stay, and would happily come back again.
    • Leisure trip
    • Solo traveller
    • Economy Double Room
    • Stayed 4 nights

    The room was an interior room resulting in an odd quirk of a window that looked out to nothing. This leaves you reliant on your phone to know what the weather outside is doing. An interior room has no street noise, but the room doors slam shut and you hear that every time it happens on your floor.

    Good room with a great bathroom that included actual counter space rather than just a glass shelf over the sink. Outstanding breakfast with bonus points for American style pancakes. Adjustable room A/C with mini-bar/refrigerator is a must have in summer. Nice neighborhood, but within easy walking distance to the metro/train station.

    Stayed in September 2025

  • Reviewed: 4 September 2025

    10
    Excellent experience and great location …. Quiet from all the noise in Rome
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    No gym

    Location and very clean and perfect for a couple stay

    Stayed in September 2025

  • Reviewed: 3 September 2025

    9.0
    Nice hotel half way between Termini station and the Colosseum.
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night

    Nice hotel half way between Termini station and the Colosseum. Hotel and room are very tidy and up to date. Comfy beds too. Nice rooftop bar.

    Stayed in August 2025

  • Reviewed: 29 August 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 4 nights
    • Submitted via mobile

    Nice hotel. Good location and excellent staff.

    Stayed in August 2025

  • Reviewed: 29 August 2025

    10
    Perfect stay! Prime location, safe, super comfortable beds, amazing water pressure and great staff.
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 1 night
    • Submitted via mobile

    Location is amazing! Walking distance to colosseum, very safe area

    Stayed in August 2025

  • Reviewed: 27 August 2025

    10
    Great location surrounded by restaurants and only 10min walk from station
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 3 nights
    • Submitted via mobile

    We loved that the hotel was located only 15-20min walk from the really busy touristy locations. It felt cosy and homely and the streets immediately around the hotel felt reasonably safe to walk around at night. The room felt outdated however that was contrasted by a new and modern bathroom. Amenities were refreshed and we always came back to a squeaky clean room. It was a small hotel with a cute rooftop bar! Restaurants were down the street as well as a grocery store next door :) Additionally it is a 10min walk from Roma termini! Staff were always friendly as well

    Stayed in August 2025

  • Reviewed: 26 August 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    The property is organized very well. The hotel staff is amazing and very helpful. The hotel is quiet and very nice. Location is very well.

    Stayed in August 2025

  • Reviewed: 24 August 2025

    9.0
    Perfect location to the famous landmarks of Rome and railway station and some lovely restaurants nearby
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 2 nights
    • Submitted via mobile

    Everything was great, the only fault was I didn’t like the staff at check out asking us to add a tip for the staff to our final bill. Felt uncomfortable and obliged to give a tip which I didn’t think was necessary.

    The beds are super comfy and location was perfect

    Stayed in July 2025

  • Reviewed: 22 August 2025

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night

    Location

    Stayed in August 2025

  • Reviewed: 18 August 2025

    9.0
    We would stay here again, it is a great hotel for a visit to Rome.
    • Leisure trip
    • Couple
    • Comfort King Room
    • Stayed 2 nights
    • Submitted via mobile

    The lack of shelf space in the bathroom was a pain. You should not have to put your toilet bag on the floor, or balance things on the rim of the bidet! A shelf or two in the bathroom would be very useful. The bathroom itself is very well appointed otherwise.

    The hotel has a certain charm. It met all our needs for the two days we stayed. The staff is excellent and extremely helpful.

    Stayed in August 2025

  • Reviewed: 16 August 2025

    10
    Overall, everyone in our large group ( 14 family members) was very satisfied.
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 2 nights

    There is really nothing to improve.

    The breakfast was excellent. Many choices. Everything was fresh. The location was perfect- close to the historic sites and yet in a quiet area. Our room was very nice. I would definitely stay there again.

    Stayed in July 2025

  • Reviewed: 11 August 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    My Son was mugged outside in the early hours, so be careful but that goes for everywhere.

    The staff were extremely friendly and helpful and the hotel is very clean and comfortable and the roof terrace is a must. Fantastic location too.

    Stayed in August 2025

  • Reviewed: 11 August 2025

    10
    Magnifico!!!
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 3 nights
    • Submitted via mobile

    NA

    Everything - beautiful updates, helpful staff, delicious breakfast, central location for walking to sites, restaurants, shopping - Grazie mille!!!!

    Stayed in August 2025

  • Reviewed: 7 August 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Economy Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Everything. Rooms, location, general quality of the hotel. Special mention should be made of Mr Bacar from the hotel reception, who was super friendly and helpful, undoubtedly making our stay even better with his friendliness and availability.

    Stayed in August 2025

  • Reviewed: 31 July 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The bed was a bit soft.

    Location is strategic. Walkable.to major attractions. Clean and renovated room.

    Stayed in July 2025

  • Reviewed: 29 July 2025

    9.0
    Pleasant and comfortable
    • Leisure trip
    • Group
    • Standard Single Room
    • Stayed 1 night

    Stayed in a single room. Could have been bigger and more spacious.

    Liked the location and surrounding area. Breakfast was good and staff friendly and helpful.

    Stayed in July 2025

  • Reviewed: 24 July 2025

    8.0
    Old hotel with old style furnishings but comfortable
    • Leisure trip
    • People with friends
    • Standard Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Poor room lighting. Lacked shelving and space to put personal items. The rooftop area wasn’t well used and could be promoted better.

    Reasonable location. Nice reception staff.

    Stayed in July 2025

  • Reviewed: 19 July 2025

    10
    Very happy with this place - would stay agai .
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Great pool … accommodation was clean. Beautiful views.

    Stayed in July 2025

  • Reviewed: 13 July 2025

    10
    Quiet, clean, safe and convenient!
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 3 nights
    • Submitted via mobile

    We found the hotel staff very helpful, the breakfast with the extra charge worth it and an easy start to our days. At the end of the day, we loved having a small terrace bar on the roof. The bartender was welcoming and friendly. Convenient to every place we wanted to see and not too far from the train. (You could walk, but hard with bags. Easy to find taxis). Good elevator a plus for us.

    Stayed in May 2025

  • Reviewed: 9 July 2025

    8.0
    Clean and friendly place to stay.
    • Leisure trip
    • Family with young children
    • Economy Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The wallpaper and room decor a little dated.

    The breakfast had a really good assortment of options - eggs, pancakes, fresh fruit, pastries, cheeses, meats, cereals, etc. The staff made us fresh cappuccino in the morning which was our favorite in all our time in Italy. The room decor is not my favorite but the bathroom and room were clean and spacious. I don’t understand why wash clothes weren’t offered at this hotel or one we stayed at in Spain. If you need a washcloth, bring some. There is a good laundry place about .25-.5 mile down the street. 20 euros to wash and dry a load. We were able to combine darks and lights with cold water wash. The staff at the hotel were very friendly and helpful. We will definitely return!

    Stayed in July 2025

  • Reviewed: 1 July 2025

    10
    Exceptional
    • Leisure trip
    • Group
    • Standard King Room
    • Stayed 3 nights
    • Submitted via mobile

    Maybe breakfast could have more variety

    Lovely friendly helpful staff! rooftop bar nice hotel clean just a good little hotel in good location

    Stayed in June 2025

  • Reviewed: 20 June 2025

    10
    Excellent in every aspect.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    Maybe complimentary breakfast instead of €14 / person.

    Service from the staff was excellent! Way beyond expectations! Salman especially deserves 10 stars. He has been instrumental in not only our accommodations but also with dinner reservations and transportation arrangements from the airport AND to the cruise port. Highly recommend!!!

    Stayed in June 2025

  • Reviewed: 16 June 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 3 nights
    • Submitted via mobile

    N/A

    Location was just perfect.

    Stayed in June 2025

  • Reviewed: 5 June 2025

    10
    Excellent peaceful stay!
    • Leisure trip
    • Family with young children
    • Comfort King Room
    • Stayed 1 night
    • Submitted via mobile

    Warm reception, great room configuration for three people. Clean facilities and excellent location.

    Stayed in June 2025

Showing 1 – 25

We Price Match
We Price Match
Low rates • No booking fees • Find cheaper? We'll refund the difference!

Guests also reviewed these properties: