Reviews of Hotel Raffaello - Sure Hotel Collection by Best Western 3 stars
Via Urbana 3, Rione Monti, 00184 Rome, Italy
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Reviewed: 7 September 2025 · Stayed in September 2025
Verified reviewReviewed: 6 September 2025 · Stayed in September 2025
Verified reviewComfortable, clean, good staff
It’s about far from some attractions
Reviewed: 5 September 2025 · Stayed in September 2025
Verified reviewReviewed: 4 September 2025 · Stayed in September 2025
Verified reviewGood room with a great bathroom that included actual counter space rather than just a glass shelf over the sink. Outstanding breakfast with bonus points for American style pancakes. Adjustable room A/C with mini-bar/refrigerator is a must have in summer. Nice neighborhood, but within easy walking distance to the metro/train station.
The room was an interior room resulting in an odd quirk of a window that looked out to nothing. This leaves you reliant on your phone to know what the weather outside is doing. An interior room has no street noise, but the room doors slam shut and you hear that every time it happens on your floor.
Dear Eric, We sincerely thank you for your wonderful review and for the details with which you described your experience. Knowing that you appreciated the comfort of the room, the breakfast with our pancakes, the location, and the services designed to make your stay more enjoyable truly fills us with joy. We also gratefully acknowledge your observations about the interior room and the noise from the doors: our guests’ suggestions are a valuable incentive for us to continuously improve and make every stay increasingly comfortable. We look forward to welcoming you back soon and providing you with an even more complete and rewarding experience. Kind regards, Nicoletta Coljca Guest Relations Hotel Raffaello, Sure Hotel Collection by Best Western Rome ITALY
Dear Eric, We sincerely thank you for your wonderful review and for the details with which you described your experience. Knowing that you appreciated the comfort of the room, the breakfast with our pancakes, the location, and the service… Show more
Reviewed: 4 September 2025 · Stayed in September 2025
Verified reviewLocation and very clean and perfect for a couple stay
No gym
Dear Claudia, Thank you very much for your kind comment. We are delighted that you appreciated our location in the charming Rione Monti, a neighborhood that combines vibrancy and tranquility while allowing easy access to the heart of Rome. We are also pleased that you highlighted our impeccable cleanliness, which we consider essential to ensuring a comfortable stay for our guests. Equally, we are glad that you enjoyed the welcoming atmosphere we strive to create for everyone who chooses us. We are sorry that the absence of a gym did not fully meet your expectations. Nevertheless, we truly hope to have the pleasure of welcoming you back soon and to provide you with another pleasant and relaxing stay. Kind regards, Nicoletta Coljca Guest Relations Hotel Raffaello, Sure Hotel Collection by Best Western Rome ITALY
Dear Claudia, Thank you very much for your kind comment. We are delighted that you appreciated our location in the charming Rione Monti, a neighborhood that combines vibrancy and tranquility while allowing easy access to the heart of Rome… Show more
Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 3 September 2025 · Stayed in August 2025
Verified reviewNice hotel half way between Termini station and the Colosseum. Hotel and room are very tidy and up to date. Comfy beds too. Nice rooftop bar.
Dear Lode, We sincerely thank you for your lovely comment. We are delighted that you appreciated our location between Termini and the Colosseum, the cleanliness and comfort of the rooms, and our cozy beds. We are especially pleased to know that you enjoyed our panoramic bar, one of our favorite places, perfect for relaxing with a cocktail while admiring the rooftops of Rome. We look forward to welcoming you back and making sure you enjoy another wonderful experience in our city! Kind regards, Nicoletta Coljca Guest Relations Hotel Raffaello, Sure Hotel Collection by Best Western Rome ITALY
Dear Lode, We sincerely thank you for your lovely comment. We are delighted that you appreciated our location between Termini and the Colosseum, the cleanliness and comfort of the rooms, and our cozy beds. We are especially pleased to know… Show more
Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewQuit tight bathroom but ok for our short stay
Dear Claire, Thank you for sharing your experience. We are pleased that you appreciated the location of our hotel, so convenient for visiting Rome and easily reaching the main attractions. We are sorry that the size of the bathroom did not fully meet your expectations, but we are glad to know that your stay was still enjoyable. We would be happy to welcome you back for a future visit to Rome. Kind regards Nicoletta Coljca Guest Relations Hotel Raffaello, Sure Hotel Collection by Best Western Rome ITALY
Dear Claire, Thank you for sharing your experience. We are pleased that you appreciated the location of our hotel, so convenient for visiting Rome and easily reaching the main attractions. We are sorry that the size of the bathroom did no… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewNice hotel. Good location and excellent staff.
Dear Anna Maria, Thank you very much for sharing your experience! We are delighted that you appreciated our location and, above all, the professionalism and courtesy of our staff, who truly represent the heart of our hospitality. We look forward to welcoming you back for another pleasant stay in Rome. Kind regards Nicoletta Coljca Guest Relations Hotel Raffaello, Sure Hotel Collection by Best Western Rome ITALY
Dear Anna Maria, Thank you very much for sharing your experience! We are delighted that you appreciated our location and, above all, the professionalism and courtesy of our staff, who truly represent the heart of our hospitality. We look f… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewLocation is amazing! Walking distance to colosseum, very safe area
Dear Yaelle, What a joy to read your comment! Knowing that you had a “perfect” stay, enjoying our central location, the safety of the area, the comfort of the rooms, and the helpfulness of our staff is the greatest reward for us. Thank you for choosing our hotel, and we truly hope to welcome you back very soon to let you enjoy another wonderful experience in Rome. Kind regards Nicoletta Coljca Guest Relations Hotel Raffaello, Sure Hotel Collection by Best Western Rome ITALY
Dear Yaelle, What a joy to read your comment! Knowing that you had a “perfect” stay, enjoying our central location, the safety of the area, the comfort of the rooms, and the helpfulness of our staff is the greatest reward for us. Thank yo… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewWe loved that the hotel was located only 15-20min walk from the really busy touristy locations. It felt cosy and homely and the streets immediately around the hotel felt reasonably safe to walk around at night. The room felt outdated however that was contrasted by a new and modern bathroom. Amenities were refreshed and we always came back to a squeaky clean room. It was a small hotel with a cute rooftop bar! Restaurants were down the street as well as a grocery store next door :) Additionally it is a 10min walk from Roma termini! Staff were always friendly as well
Dear Jennifer, Thank you so much for your wonderful review! We are delighted that you enjoyed the hotel’s location, close to Termini Station and the main tourist attractions, as well as the welcoming atmosphere that we always strive to offer our guests. We are pleased to know that you appreciated the quietness of the neighborhood, the comfort of the renovated bathroom, and the daily care in the room’s cleanliness. We also truly value your observation regarding the room’s style: your comment will be very helpful for our future improvements. We are glad that you also enjoyed our rooftop bar and the friendliness of our staff: your appreciation is the greatest reward for our daily commitment. We sincerely hope to welcome you back soon for another pleasant stay in Rome! Kind regards Nicoletta Coljca Guest Relations Hotel Raffaello, Sure Hotel Collection by Best Western Rome ITALY
Dear Jennifer, Thank you so much for your wonderful review! We are delighted that you enjoyed the hotel’s location, close to Termini Station and the main tourist attractions, as well as the welcoming atmosphere that we always strive to off… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe property is organized very well. The hotel staff is amazing and very helpful. The hotel is quiet and very nice. Location is very well.
Dear Agnieszka, Thank you very much for your kind words. We are delighted to know that you found our property well organized, quiet, and welcoming, and that our staff helped make your stay even more enjoyable with their availability and attentiveness. We are also pleased that the hotel’s location was ideal for your needs, and we would be truly happy to welcome you back again in the future. Kind regards, Nicoletta Coljca Guest Relations Hotel Raffaello, Sure Hotel Collection by Best Western Rome ITALY
Dear Agnieszka, Thank you very much for your kind words. We are delighted to know that you found our property well organized, quiet, and welcoming, and that our staff helped make your stay even more enjoyable with their availability and a… Show more
Reviewed: 24 August 2025 · Stayed in July 2025
Verified reviewThe beds are super comfy and location was perfect
Everything was great, the only fault was I didn’t like the staff at check out asking us to add a tip for the staff to our final bill. Felt uncomfortable and obliged to give a tip which I didn’t think was necessary.
Dear Anna, We sincerely thank you for sharing your experience. We are delighted to know that you appreciated the location of our hotel, so convenient for visiting Rome, as well as the comfort of our beds: knowing that your stay was enjoyable is our greatest satisfaction. We are truly sorry if the suggestion of leaving a gratuity at check-out made you feel uncomfortable. Our only intention is to give guests the opportunity, if they wish, to express their appreciation for the service provided by our staff, without creating any sense of obligation. For this reason, we are committed to making our communication increasingly clear, transparent, and respectful, while further strengthening the training of our team. We would be glad to discuss your feedback directly with you: please feel free to contact us at the hotel’s official email address, so that we can offer you our full availability and take care of your remarks in the most attentive way possible. We remain at your disposal and truly hope to have the opportunity to welcome you back in the future. Kind regards, Nicoletta Coljca Guest Relations Hotel Raffaello, Sure Hotel Collection by Best Western Rome ITALY
Dear Anna, We sincerely thank you for sharing your experience. We are delighted to know that you appreciated the location of our hotel, so convenient for visiting Rome, as well as the comfort of our beds: knowing that your stay was enjoya… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewLocation
Thank you for taking the time to complete our questionnaire following your recent stay at our hotel. We’re delighted to hear that you had an enjoyable experience and truly appreciate the positive ratings you shared with us. We look forward to welcoming you back again soon! Warm regards, Giulia Roscioli Guest Reviews
Thank you for taking the time to complete our questionnaire following your recent stay at our hotel. We’re delighted to hear that you had an enjoyable experience and truly appreciate the positive ratings you shared with us. We look forward … Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe hotel has a certain charm. It met all our needs for the two days we stayed. The staff is excellent and extremely helpful.
The lack of shelf space in the bathroom was a pain. You should not have to put your toilet bag on the floor, or balance things on the rim of the bidet! A shelf or two in the bathroom would be very useful. The bathroom itself is very well appointed otherwise.
Dear Rob, Thank you for sharing your experience at our hotel. We are delighted to know that the charm of our property and the warm hospitality of our staff contributed to making your stay enjoyable. We truly appreciate your suggestion regarding the bathroom storage space: your comments are very valuable to us and will help us further improve the comfort of our rooms. We look forward to welcoming you back soon for an even more comfortable stay. Kind regards, Giulia Roscioli Guest Reviews
Dear Rob, Thank you for sharing your experience at our hotel. We are delighted to know that the charm of our property and the warm hospitality of our staff contributed to making your stay enjoyable. We truly appreciate your suggestion reg… Show more
Reviewed: 16 August 2025 · Stayed in July 2025
Verified reviewThe breakfast was excellent. Many choices. Everything was fresh. The location was perfect- close to the historic sites and yet in a quiet area. Our room was very nice. I would definitely stay there again.
There is really nothing to improve.
Dear Valeria Lisa thank you very much for your wonderful review. We are delighted that you enjoyed our breakfast with its variety and freshness, our strategic yet quiet location, and the comfort of your room. Knowing that you would gladly return to stay with us and that you found nothing to improve truly fills us with satisfaction and is the best recognition of the effort we put in every day for our guests. It will be our great pleasure to welcome you back soon for another special stay in Rome. Kind regards, Giulia Roscioli Guest Reviews
Dear Valeria Lisa thank you very much for your wonderful review. We are delighted that you enjoyed our breakfast with its variety and freshness, our strategic yet quiet location, and the comfort of your room. Knowing that you would gladly … Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewThe staff were extremely friendly and helpful and the hotel is very clean and comfortable and the roof terrace is a must. Fantastic location too.
My Son was mugged outside in the early hours, so be careful but that goes for everywhere.
Thank you for sharing your experience at Hotel Raffaello and for your kind words about our staff, the cleanliness and comfort of our property, as well as our rooftop terrace and location. We are truly sorry for the unfortunate incident that happened to your son during your stay. We understand how upsetting this must have been and would like to assure you that the safety and well-being of our guests are a top priority for us. While we cannot control what happens outside the property, we are always available to provide guidance and recommendations to help our guests move around the city safely. We hope to have the opportunity to welcome you back in the future and provide you with a completely positive experience. Kind regards, Guest Reviews Giulia Roscioli
Thank you for sharing your experience at Hotel Raffaello and for your kind words about our staff, the cleanliness and comfort of our property, as well as our rooftop terrace and location. We are truly sorry for the unfortunate incident tha… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewEverything - beautiful updates, helpful staff, delicious breakfast, central location for walking to sites, restaurants, shopping - Grazie mille!!!!
NA
Dear Fredrick We sincerely thank you for awarding us the maximum rating in every category. We're deeply pleased and thrilled to know that your stay was so satisfying and that you appreciated every single detail of your experience with us. We hope to welcome you back very soon to offer you another impeccable experience! Kind regards Guest reviews Giulia Roscioli
Dear Fredrick We sincerely thank you for awarding us the maximum rating in every category. We're deeply pleased and thrilled to know that your stay was so satisfying and that you appreciated every single detail of your experience with… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewEverything. Rooms, location, general quality of the hotel. Special mention should be made of Mr Bacar from the hotel reception, who was super friendly and helpful, undoubtedly making our stay even better with his friendliness and availability.
Dear Marco Antonio, We sincerely thank you for taking the time to share your experience and for the wonderful words you have dedicated to us. We are truly pleased to know that your stay met your expectations and that you appreciated the quality of our rooms, the ideal location for exploring Rome, and the welcoming atmosphere that we strive to create each day with care and passion. A special thank you for your kind mention of our colleague Bacar. We are delighted to hear that his professionalism, combined with kindness and helpfulness, contributed to making your stay even more enjoyable. We will be sure to share your appreciation with him, it will certainly mean a great deal. We sincerely hope to have the pleasure of welcoming you back soon for another stay in Rome, filled with comfort and special moments! Kind regards, Nicoletta Coljca Guest Relations Hotel Raffaello, Sure Hotel Collection by Best Western Rome ITALY
Dear Marco Antonio, We sincerely thank you for taking the time to share your experience and for the wonderful words you have dedicated to us. We are truly pleased to know that your stay met your expectations and that you appreciated the qu… Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified review