very friendly and helpful staff

Stayed in August 2025

for the price it is ok.

Good host provide breakfast although we were very early because of our Tours.

Stayed in July 2025

The shower is very small but we managed.We understand that limited renovations are allowed

The Hotel Santa Croce is very well located in the historic part of Florence .Mario is very passionate about running this hotel and gave us info about what to see .The breakfast was fairly adequate.The hotel is located in a very old building that is protected ,so very limited renovations are allowed .

Stayed in July 2025

A bed was a bit rough but nothing concerning.

We were received incredibly well, the host even gave us travel tips. Our apartment was very spacious and well placed, surrounded by historical monuments. The AC was working well.

Stayed in July 2025

Had to book quickly and last minute. Super accommodating and friendly staff! Allowed me to store my luggage upon check-out, until I was able to check into my next place.

Stayed in July 2025

NA

Friendly customer service, Especially when you have feedback, they will definitely assist you as soon as possible. If they cannot get an answer in the first time, they will inform you as soon as there is a result.

Stayed in July 2025

Hotel personal was very polite and kind friendly

Stayed in May 2025

The location was perfect — right in the heart of Florence, close to everything. What truly made the difference was the warm and personalized attention from the entire staff. They were always kind, helpful, and genuinely committed to making our stay comfortable. You can tell the place is run with care and passion.

Stayed in June 2025

Rooms are small, but it’s not a big concern if you are most of the time out, visiting the tons of attractions of the city.

Very well located, and the brothers, owners of the hotel, made everything possible to make us feel comfortable.

Stayed in June 2025

No elevator our room was on the fourth floor.

Location and very friendly staff.

Stayed in June 2025

The hospitality was exceptional, the location is perfect and the stay is very comfortable. The staff is very helpful and always ready for service.

Stayed in May 2025

The kitchen is really small. No coffee machines.

Great location. A few meters from Santa Croce church. Nice bars and restaurants in neighbourhood.

Stayed in March 2025

Friendly staff, very central,

Stayed in April 2025

Location and the host was very good and helpful.

Stayed in April 2025

Simple and nice 2 star hotel. Excellent location, no more than 10-20 minutes walking to a lot of sights and museums. Beautiful old building. What really made the stay special was the hosts Mario and Gabriel. They were so friendly and welcoming. When we arrived they gave us a drink and tips on where to go. I lost one of my earrings down the sink when I was drying my hair, they took apart the water pipe and found it for me. If that's not going above and beyond then I don't know what is! The breakfast was continental, toast with marmalade, cheese or ham, yoghurt, egg muffins, sweet pastries and tea/coffee. No frills but tasty, what I expect in southern Europe. We stayed on the 3rd floor, there no lift (probably due to the building being several hundred years old) but it was very manageable. The room was like the pictures. The mattress was maybe a few years old and a bit sunken in the middle, but we both slept very well for 3 nights. For the price we payed we were very happy. I would definitely recommend and if we come back back to Florence we will stay at Hotel Santa Croce again. Grazie!

Stayed in April 2025

Everything was great about the hotel.

Perfectly located accomodation. It is too close all historical places in the center of Firenze. Mario is very helpful host. He told us during checkin about all points in Firenze that we should visit. Also he instantly solved our air conditioning problem and he offer us a free breakfast for this issue as a treat. Strongly recommended for a joyful stay in Firenze. Thank you Mario.

Stayed in April 2025

There wasn’t anything we didn’t like

Breakfast was good The location was excellent Close to all the amenities and shops. The staff were super friendly and helpful. We will definitely stay there again

Stayed in December 2024

Great apartment-style room in an excellent location. Staff was incredibly friendly and helpful.

Stayed in November 2024

Our original reservation was for a room that was too small in this ancient building. We were able to upgrade to a more suitable room.

Clean and comfortable. Good breakfast. Wonderful staff. Excellent job of repurposing such an old family tower.

Stayed in November 2024

Nothing ;) All great.

The hotel has a lot of charm. I liked the fact that its old and its part of florence's history. The room was well orgnaized for a small room. It was perfect for me but for 2 it will maybe be a littel small. What i really enjoied is the service and the staff. They helped with everything! Thank you Mario and all the team.

Stayed in November 2024

You can find more expensive hotels in the heart of Florence within a block of Hotel Santa Croce, but you will not find better hosts than than the two brothers Gabriel and Mario who pay attention to every detail of this boutique B&B and treated me like family. I had a wonderful three night stay, the room was quiet, neat and clean. I want to mention a few items that standout and I thought exceptional. * The room was cleaned, fresh towels and linens every day. * The hotel street and room, were very, very quiet. * The location is as good as it gets in Florence, a few minutes walk to The Doumo, Uffizi, Arno river, etc. * The breakfast included was a perfect European breakfast, with pastries, cereals, sliced meats and cheeses, expressos and cappuccinos * The room had room air conditioning and radiator heat. * As mentioned above the owners Gabriel and Mario are on-site, acting concierges, and bend over backwards to make your stay exceptional.

Stayed in October 2024

Most wonderful staff. Helpful in all ways.

Stayed in October 2024

The property is a little outdated so you aren’t coming in with the latest and greatest things. Part of this is the city of Florence imposing rules on historical sites to remain structurally the same however, I do think there’s an opportunity to make small updates and enhance the experience. There are no complaints about this property.

The property is in the middle of the city, close to everything! We loved how accessible all major sites were. There’s restaurants all around and the train station is only a 15 min walk from the hotel which is also very convenient. The two brothers that own this hotel are friendly, providing tips around navigating the city, city history, and more! We loved our stay here.

Stayed in September 2024

Grateful for the breakfast, but would have liked a bigger variety of breakfast options.

The hotel was in a prime location making it easy to walk to many popular sights. The owners and employees were very welcoming and friendly and made sure we had the best stay!. Very cute hotel with spacious room for myself, husband and 1 year old baby.

Stayed in September 2024