Comentários de Relais Incantesimo Vaticano

Good morning, our Structure is not a hotel but a guest house and it is clearly described in the advert so if you have not even realized which type of accommodation facility you have booked it is certainly not attributable to us but to your lack of Attention. At guests' disposal, in addition to bottles of water, there is coffee, cappuccino, barley, tea, various herbal teas, etc. Every morning the cleaning and reception staff are present in the structure to whom you can express your needs. It's true, unfortunately at your check-in the elevator was broken, it can understand anywhere, but in your review you omitted to say that our boy came to the Structure at 5:00 in the morning specifically to help you carry down with your bags!!!!! We have a code to enter the apartment and we do self check-in for guests who, as in your case, tell us an arrival time and instead show up 3/4 hours later, beyond the check-in period (14/20) which is clearly indicated in our announcement. Your review also seems a bit contradictory because on the one hand you write, as a positive element, that the bathroom and the apartment are renovated and on the other you complain about everything!! Remember that you paid 150 euros to stay in the center of Rome on New Year's Eve in a room with bathroom equipped with all comforts!!! We are sure that we do not deserve such a review, which is also inaccurate and specious, and we are sure that in your country of origin, Abkhazia, you will be able to find hotels that fully meet your needs. ​

Good morning, our Structure is not a hotel but a guest house and it is clearly described in the advert so if you have not even realized which type of accommodation facility you have booked it is certainly not attributable to us but to your … Mostrar mais