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  5. Reviews of Hotel Iris

Reviews of Hotel Iris 1 stars

Via Bologna 14, 80144 Naples, Italy

#188 of 198 hotels in Naples

Guests' Choice

Review score

Based on 71 hotel reviews

6.5

Score breakdown

  • Cleanliness

    7.0

  • Comfort

    7.1

  • Location

    7.4

  • Facilities

    6.6

  • Staff

    7.4

  • Value for money

    6.8

  • Free WiFi

    7.9

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Showing 1 – 25

  • Reviewed: 22 July 2025

    5.0
    Passable
    • Business trip
    • Solo traveller
    • Superior King Room
    • Stayed 1 night

    No buffet for the breakfast. The toilet does not flush. Awful lighting. More like an B&B instead of a hotel.

    close to the central station.

    Stayed in June 2025

  • Reviewed: 12 June 2025

    5.0
    The women there were phenomenal and sweet and helpful. The man at the front desk was kind of a jerk.
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    It was very hard to get to your room, the surrounding area is a little scary.

    It was a great location right by the train station, which is good.

    Stayed in June 2025

  • Reviewed: 1 August 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    There was no toilet seat. The neighborhood was a bit sketchy.

    The room was nice, and the manager was very accommodating. We needed breakfast very early, so he arranged it for us and brought it right on time so we could get out early to catch our train. The hotel was very close to the train station, which was great!

    Stayed in July 2024

  • Reviewed: 20 July 2024

    8.0
    Sorted
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    No swimming pool

    Normal close to station well priced

    Stayed in July 2024

  • Reviewed: 10 December 2023

    7.0
    Basic
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Very basic, patchy wifi

    Near the station, staff were helpful

    Stayed in December 2023

  • Reviewed: 29 October 2023

    7.0
    Good for one night stay. Giovanni did a great job with minding the place by himself. Our first breakfast in Italy was
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The neighborhood it was in

    Close to the train station.

    Stayed in October 2023

  • Reviewed: 19 October 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    N/A

    The hotel is very close to the station. The room was large with a very nice bathroom and balcony. It also had a desk and space for hanging clothes. It was cleaned daily. Giovanni and his staff were friendly and offered a drink on arrival. They even served breakfast in the room! I think it was a good choice for my stay in Naples.

    Stayed in October 2023

  • Reviewed: 20 September 2023

    7.0
    Good
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    There was some miscommunication, but it worked out.

    It was nice enough. They took pride in keeping the place clean and safe.

    Stayed in September 2023

  • Reviewed: 30 May 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    There was no safe in the room as it was mentioned in ameneties

    Good

    Stayed in May 2023

  • Reviewed: 29 April 2023

    8.0
    acceptable
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    the block it was on and it’s more like a b and b. also the hallway was dark to the room

    it was close to the central station so that you were able to get around .. the front desk gentleman was very nice

    Stayed in April 2023

  • Reviewed: 19 August 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Brakefast is being served at your room. The personal was very kind. Also everything was very clean. Big recomandation!!

    Stayed in August 2025

  • Reviewed: 27 June 2025

    1.0
    Not a good experience
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 6 nights
    • Submitted via mobile

    Cigaret smoke in corridors, you had to use flashligt to see keyhole to your room. Not any politeness from the staff. The surroundings was unsafe. I don't recommend. Poor value to money. One star hotel but four star prices.

    Location was good in terms of public transportation.

    Stayed in June 2025

  • Reviewed: 16 June 2025

    3.0
    Poor
    • Business trip
    • People with friends
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Stayed in June 2025

  • Reviewed: 25 May 2025

    4.0
    We will definitely not stay here again and will not recommend it to fellow travelers
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    the room we got called for a large bed. Not so, it was 2 single mattresses on a single platform. the mattresses had seen better days, they weren’t comfortable at all. to add insult to injury there was a big gap between the 2 mattresses. we didn’t sleep well We also wonder why we had made a reservation at Iris Hotel and got transferred to BnB Enea one floor below in the same building. All together the room didn’t have any character other than the many post-it signs on all the walls. The toilet tank holder was modified to get the least amount of water usage. The toiletries consisted in a single bootle of general cleaning detergent. The Wi-fi was sporadic and the view of the courtyard was horrible because of the opposing building ‘s renovation.

    manager and staff were pleasant

    Stayed in May 2025

  • Reviewed: 9 March 2025

    9.0
    Nice and friendly
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Stayed for two nights. The staff were friendly and the hotel is well located, closed to the train station and amenities. The staff could speak in English and French. Very good value for money.

    Stayed in March 2025

  • Reviewed: 10 October 2024

    9.0
    Very pleased with hotel and location
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 5 nights

    Breakfast

    Good location nice room

    Stayed in October 2024

  • Reviewed: 3 October 2024

    2.0
    AVOID IF POSSIBLE
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Upon arriving, lift does not go to second floor which is reception. I suggest if you stay here get the lift to third floor and walk down one level with luggage. Man at reception very angry. Asked us to cancel our booking and pay him direct for better price, I had already paid through booking.com Balcony was filthy and building materials stored on it. Smell coming from bathroom is putrid. Very poor wifi No safe, no slippers, no shower cap, no toiletries (broken and empty) as advertised on booking.com I have read previous negative reviews and the managers response is always nasty, waiting to see what he writes about us. Respectable, educated, well travelled middle aged couple from Australia.

    That it was close to the station Fresh towels provided every day, housekeeping staff very friendly Water pressure of shower and good hot water Good air conditioning

    Stayed in October 2024

  • Reviewed: 23 September 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing.

    The location being within spitting distance of Naples' Central Station makes it an excellent base. The filthy and run-down surroundings smack bang in the middle of the post-apocalyptic dystopia that is central Naples, gives it a very authentic feel as opposed to a dolled up tourist trap.

    Stayed in September 2024

  • Reviewed: 21 September 2024

    10
    Nice place
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Some noisy guests keep us wake too long in the night. But that is life….

    Cosy and nice place to stay near Napoli Cle And host are grear gui Cracie

    Stayed in September 2024

  • Reviewed: 20 September 2024

    10
    I'd come back and book again!
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Many layers of safety. Room was clean and staff was very accommodating in daily needs.

    Stayed in September 2024

  • Reviewed: 3 September 2024

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Croissant and coffee served to bedroom. First I knew was a knock at the door

    Dark room.

    Stayed in June 2024

  • Reviewed: 7 August 2024

    4.0
    Place don’t stay there
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    This is place it’s not a hotel .. It’s like rooms , not well maintained And n very creepy place

    Nada

    Stayed in July 2024

  • Reviewed: 19 July 2024

    10
    Good value
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Some of the surrounding area didn't seem great, but i felt the place matched what I paid for it. No toilet seat.

    Great location super close to the station. Easy access, car park nearby, fun market outside the door but still quiet at night. Felt like I got exactly what I paid for with good staff and comfortable room.

    Stayed in July 2024

  • Reviewed: 27 June 2024

    1.0
    Absolute rubbish
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 3 nights
    • Submitted via mobile

    Air conditioning not working, WIFi kept on cutting off, no safe box despite stating in the room that they have one, terrible area and there was no toilet seat.

    Nothing

    Stayed in June 2024

Showing 1 – 25

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