6.5

Reviews of Hotel Iris 1 stars

Via Bologna 14, 80144 Naples, Italy

  • Kuruppu

    Reviewed: 4 September 2025 · Stayed in September 2025

    Verified review

    room is very clear .. friendly Staff .

    nothing

  • Lucht

    Reviewed: 19 August 2025 · Stayed in August 2025

    Verified review

    Brakefast is being served at your room. The personal was very kind. Also everything was very clean. Big recomandation!!

    Property response:

    Thank you so much. We will wait for your new stay.

    Hotel Iris
    2 September 2025
  • 7.0 Good
    Jodie

    Reviewed: 16 August 2025 · Stayed in August 2025

    Verified review
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  • Juan

    Reviewed: 22 July 2025 · Stayed in June 2025

    Verified review

    close to the central station.

    No buffet for the breakfast. The toilet does not flush. Awful lighting. More like an B&B instead of a hotel.

    Property response:

    What is served for breakfast is written in the brochure before booking. For lighting we don't know what she wanted or we will have made her find the Salerno lights. The toilet that does not discharge but why invent these idiocies that the checks on the rooms are carried out every day to guarantee the efficiency of each service. What I find bad are you customers with these inconsistent behaviours.

    What is served for breakfast is written in the brochure before booking. For lighting we don't know what she wanted or we will have made her find the Salerno lights. The toilet that does not discharge but why invent these idiocies that the c… Show more

    Hotel Iris
    22 July 2025
  • Katja

    Reviewed: 27 June 2025 · Stayed in June 2025

    Verified review

    Location was good in terms of public transportation.

    Cigaret smoke in corridors, you had to use flashligt to see keyhole to your room. Not any politeness from the staff. The surroundings was unsafe. I don't recommend. Poor value to money. One star hotel but four star prices.

    Property response:

    Cigarette smoke in the corridors when the property is entirely non-smoking. The first person to complain about the quality of light in so many years of activity was perhaps she who had poor eyesight. The courtesy of the staff is appreciated by all guests also in other reviews, so much so that the scheduled time for breakfast is at 8, we have committed ourselves throughout your stay (6 days) to let you have breakfast in advance at the scheduled time (6:30 am) also bothering the pastry chef to prepare breakfast before. The value for money, we deeply believe in the period you chose that 4-star hotels did not have a price like the one you went to pay (€90 per night). The surrounding environment was dangerous, and the same area that is in all the big cities of the world if you choose the central station as the area. Maybe she wrote these insunts and meanness, for the simple reason that we realised that she had broken the room's energy card to leave all the power outlets active to charge her devices and leave the air conditioner on, from 7 in the morning that went down until late in the evening that she returned. She is an outlaw and has no sense of precaution, without considering that leaving all those things on something could happen in the accommodation and in the building and so on. From hospitalisation.

    Cigarette smoke in the corridors when the property is entirely non-smoking. The first person to complain about the quality of light in so many years of activity was perhaps she who had poor eyesight. The courtesy of the staff is appreciated… Show more

    Hotel Iris
    30 June 2025
  • Anonymous

    Reviewed: 23 June 2025 · Stayed in June 2025

    Verified review

    The shower was good.

    The sink (in toilet) was incredibly small. Unsuitable for washing hands, or face, or shaving. There was no toiled seat plastic raising seat cover. The male on reception was especially unkind, and he insisted in the end that check-out was at 10.30, in spite of the fact that it is advertised as 11.00. The street of the hotel is full of garbage, papers, plastic bags, ...

    Property response:

    Meanwhile, starting from the specification of the accommodation, in the bathroom of the room there are a toilet, sink and bidet. We have never heard and much less never seen someone wash their hands, shave and so on in a bidet, but as life has taught us you have to do these needs in the sink. Regarding the check-out, if the time indicated is not respected by her as it was 11:40 and she was still in the room and wanted to let other people in as well. Really squalid people and to be avoided.

    Meanwhile, starting from the specification of the accommodation, in the bathroom of the room there are a toilet, sink and bidet. We have never heard and much less never seen someone wash their hands, shave and so on in a bidet, but as life … Show more

    Hotel Iris
    23 June 2025
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  • Anonymous

    Reviewed: 17 June 2025 · Stayed in June 2025

    Verified review

    breakfast brought to the room was a treat, 24 hour check in was a huge help, excellent care

    Property response:

    Thank you so much! We will see next time!

    Hotel Iris
    20 June 2025
  • Michael

    Reviewed: 17 June 2025 · Stayed in June 2025

    Verified review
  • 3.0 Poor
    Group

    Reviewed: 16 June 2025 · Stayed in June 2025

    Verified review

    Nothing

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  • Gustavo

    Reviewed: 15 June 2025 · Stayed in June 2025

    Verified review
  • Kelli

    Reviewed: 12 June 2025 · Stayed in June 2025

    Verified review

    It was a great location right by the train station, which is good.

    It was very hard to get to your room, the surrounding area is a little scary.

    Property response:

    We don't know by idiot what he means and what he refers to. To reach the room there are either stairs or the elevator with ease. Then for the area it is not our competence and it is the same that is found in all the big cities of the world if you choose the central station.

    We don't know by idiot what he means and what he refers to. To reach the room there are either stairs or the elevator with ease. Then for the area it is not our competence and it is the same that is found in all the big cities of the world … Show more

    Hotel Iris
    17 June 2025
  • Linda

    Reviewed: 25 May 2025 · Stayed in May 2025

    Verified review

    manager and staff were pleasant

    the room we got called for a large bed. Not so, it was 2 single mattresses on a single platform. the mattresses had seen better days, they weren’t comfortable at all. to add insult to injury there was a big gap between the 2 mattresses. we didn’t sleep well We also wonder why we had made a reservation at Iris Hotel and got transferred to BnB Enea one floor below in the same building. All together the room didn’t have any character other than the many post-it signs on all the walls. The toilet tank holder was modified to get the least amount of water usage. The toiletries consisted in a single bootle of general cleaning detergent. The Wi-fi was sporadic and the view of the courtyard was horrible because of the opposing building ‘s renovation.

    Property response:

    You simply had to specify in the reservation the preference for the bed, since you did not express any preference compared to other customers you were always assigned a double room. The toilet and all the components are standard without any modification I don't see the concern in consumption or not on the part of a guest if not in having a worthy stay in the assigned accommodation. In the accommodation you will find hand and face cleaner on the sink, while in the shower the special dispensers for shampoo and bathroom shower. The wifi is appreciated by all the guests so we don't see where he found it difficult when during the stay he didn't complain about anything. For work derived from third parties and not from the structure we can't do anything about it, much less prevent good and honest work for people.

    You simply had to specify in the reservation the preference for the bed, since you did not express any preference compared to other customers you were always assigned a double room. The toilet and all the components are standard without any… Show more

    Hotel Iris
    3 June 2025
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  • 7.0 Good
    Calum

    Reviewed: 12 May 2025 · Stayed in May 2025

    Verified review
  • Chirag

    Reviewed: 12 May 2025 · Stayed in May 2025

    Verified review
  • Bosko

    Reviewed: 11 May 2025 · Stayed in April 2025

    Verified review
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  • Aniko

    Reviewed: 4 May 2025 · Stayed in May 2025

    Verified review
    Property response:

    If the room was clean, the location was convenient, we can't understand by the noisy corridors what it means, maybe it refers to the noise due during the cleaning services to the floors and rooms.

    Hotel Iris
    12 May 2025
  • 7.0 Good
    Orkhan

    Reviewed: 20 April 2025 · Stayed in March 2025

    Verified review
  • Dawn

    Reviewed: 5 April 2025 · Stayed in April 2025

    Verified review
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  • Narmandakh

    Reviewed: 2 April 2025 · Stayed in March 2025

    Verified review
  • Pierre

    Reviewed: 9 March 2025 · Stayed in March 2025

    Verified review

    Stayed for two nights. The staff were friendly and the hotel is well located, closed to the train station and amenities. The staff could speak in English and French. Very good value for money.

    Property response:

    Thank you so much for appreciating the structure and the location. Thank you for appreciating the friendliness and availability of the staff, their priority is to satisfy customer requests and make them spend a memorable stay.

    Hotel Iris
    11 March 2025
  • Schaper

    Reviewed: 17 February 2025 · Stayed in February 2025

    Verified review

    John is perfect, I am very Happy here, I can really recommend the Hotel.

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  • Fabio

    Reviewed: 6 February 2025 · Stayed in February 2025

    Verified review
  • George

    Reviewed: 5 February 2025 · Stayed in February 2025

    Verified review
  • 7.0 Good
    Chireac

    Reviewed: 29 December 2024 · Stayed in December 2024

    Verified review
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  • Tk

    Reviewed: 10 October 2024 · Stayed in October 2024

    Verified review

    Good location nice room

    Breakfast

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