Reviews of Isola Vista - Terrazzo
Via Vecchia Regina 5, 22010 Sala Comacina, Italy
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Reviewed: 10 June 2024 · Stayed in June 2024
Verified reviewI liked everything
Only one little mistake: they gave me wrong code for the keybox.
Dear Tamas, Thanks a lot for your kind feedback. We are sorry about the wrong code, but happy the problem was quickly solved and you had a beautiful stay. Hope to accommodate you again in the future, kind regards, Lake Como Holiday
Reviewed: 3 June 2024 · Stayed in June 2024
Verified reviewView
Small bathroom Not clean Roads No enough towels and if you want you must pay extra Bee
Dear Adham, Thank you for leaving your feedback. Probably the roads were not clean due to the bad weather. We provide towels based on the number of guests. Kind regards, Lake Como Holiday
Reviewed: 7 October 2023 · Stayed in October 2023
Verified reviewNo breakfast. Fantastic views. Spacious. Comfy beds.
The shower in the second bathroom needed maintenance as it would not hold up on the wall. Not all the external pull up shutters worked, notably the one on the glass doors opening on to the side balcony where we would eat and enjoy the views. As a result, the views and access from the lounge room were inhibited by the shutters that would not roll up. The fridge had not been turned on and we needed food and drink items to be chilled. We assumed that it would be on when we arrived. The place was located in a difficult to reach spot and we could not really walk to shops or restaurants.
We appreciate your feedback and are glad to hear you enjoyed the fantastic views and the spaciousness of the place, as well as the comfy beds. We apologize for the issues with the shower, external shutters, and the fridge. Your comments are important, and we will use them to improve our maintenance and communication with guests. We understand the location presented some challenges for you, and we'll work to provide clearer information for future guests. Thank you for sharing your insights.
We appreciate your feedback and are glad to hear you enjoyed the fantastic views and the spaciousness of the place, as well as the comfy beds. We apologize for the issues with the shower, external shutters, and the fridge. Your comments are… Show more
Reviewed: 22 September 2023 · Stayed in September 2023
Verified reviewThe view is stunning…
It is hard to find the house though the owners sent very detailed navigation info… and the road is very narrow at the end so it is difficult if you are with a bigger car. There is no coffee machine which we found strange for an italian home.
Thank you for the review. We hope you were still able to enjoy your days in this beautiful area! You are very welcome to visit us again at any time.
Reviewed: 26 August 2023 · Stayed in August 2023
Verified reviewReviewed: 20 August 2023 · Stayed in July 2023
Verified reviewFantastic view. Big house with lots of space. Wonderful outdoor terrace. Free wifi. Big kitchen. Easy to find keybox. Parking some days was a bit difficult. Despite the few problems mentioned, we would come and stay again.
Although the kitchen and bathrooms were dated that didnt bother us, however we had no hot water the whole week we were there and by the time they finally sent someone out it was Sunday, the hardware store was of course closed and we were leaving the Monday. A bit disapointed by the reaction time of the team for this.. Some essential things like a strainer for pasta were missing from the kitchen.
We're pleased to hear you enjoyed the fantastic view, spacious house, outdoor terrace, and other amenities. We apologize for the hot water issue and the delay in resolving it; this doesn't meet our usual standards. Your feedback is important, and we'll work to improve our response times and ensure essential items are available in the kitchen. We hope you consider staying with us again in the future, and we'll strive to provide an even better experience. Thank you for sharing your thoughts.
We're pleased to hear you enjoyed the fantastic view, spacious house, outdoor terrace, and other amenities. We apologize for the hot water issue and the delay in resolving it; this doesn't meet our usual standards. Your feedback is … Show more
Reviewed: 16 August 2023 · Stayed in August 2023
Verified reviewAmazing view, nice and spacious , well equipped kitchen
No aircon , only fans No dustpan and brush I Didn’t get a response when I texted the help numbers given for both Brian and George to ask about recycling and the missing dustpan
We're delighted to hear you enjoyed the amazing view, spacious apartment, and well-equipped kitchen. We apologize for the lack of air conditioning and the missing dustpan and brush. Additionally, we're sorry to hear you didn't receive a response when you tried to reach out for assistance. Your feedback is valuable, and we'll take it into consideration to improve our service and amenities for future guests. Thank you for sharing your insights.
We're delighted to hear you enjoyed the amazing view, spacious apartment, and well-equipped kitchen. We apologize for the lack of air conditioning and the missing dustpan and brush. Additionally, we're sorry to hear you didn't r… Show more
Reviewed: 10 August 2023 · Stayed in July 2023
Verified reviewBad location - impossible to get taxis so have to walk everywhere. Note there are no proper footpaths. Also to access the property you have to climb a steep hill for 5-10 minutes
The access to the property and the fact their was no hot water the whole time.
We apologize for the difficulties you faced during your stay, including the location and hot water issues. We take your feedback seriously and will work to address these concerns to improve our service and guest experience. Your insights are valuable to us, and we appreciate you sharing your thoughts.
We apologize for the difficulties you faced during your stay, including the location and hot water issues. We take your feedback seriously and will work to address these concerns to improve our service and guest experience. Your insights ar… Show more
Reviewed: 7 June 2023 · Stayed in June 2023
Verified reviewThe house is very big and with a wonderful view. Huge terrace with a lake view, awesome. Good check in logistics, everything was clear. Classy interior with old school furniture. House was clean, deal was okay.
The house is not well maintained, leaking bathroom, old equipment require improvements. There's a welcome package but no oil, coffee, salt etc. in the house. The location as for the base is good, it's close everywhere from Sala Comacina. However, there are no shops or proper restaurants nearby so you must have a car and plan accordingly.
Hello Michal, thank you so much for choosing to stay with us and for your tips for our future guests. We were delighted to have you accommodated and we are happy that you enjoyed the property. We have informed our on-site team about your experience, so that we can improve the points you highlighted. We would be pleased to have you back another time. Kind regards, Alessia - Lake Como Holiday
Hello Michal, thank you so much for choosing to stay with us and for your tips for our future guests. We were delighted to have you accommodated and we are happy that you enjoyed the property. We have informed our on-site team about your ex… Show more
Reviewed: 13 April 2023 · Stayed in April 2023
Verified reviewThe house was beautiful and the view was spectacular! We highly recommend staying here as the views are breathtaking! The house is clean, comfortable, and has a full kitchen.
The only problem is it is difficult to get to as the road is narrow and steep.
Dear Daniel, We are glad that you enjoyed the apartment and its location! Unfortunately, the villages on the lake are very ancient and very small, due to the shape of the area. We would be happy to welcome you again. Thank you and kind regards, Alessia - Lake Como Holiday
Dear Daniel, We are glad that you enjoyed the apartment and its location! Unfortunately, the villages on the lake are very ancient and very small, due to the shape of the area. We would be happy to welcome you again. Thank you and kind r… Show more