Reviews of B&B HOTEL Fabriano Janus 4 stars
Via Enrico Toti, 60044 Fabriano, Italy
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Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 June 2025 · Stayed in June 2025
Verified reviewReviewed: 9 June 2025 · Stayed in June 2025
Verified reviewLocation and good value for money
- Facilities, when we checked in we did not have towels, soap in the room and telephone was not working too and had to go to reception for any issues. - Beds are not comfy - Room is not clean, there is dust everywhere and duvets were not clean. - No option for breakfast for €9.5 each they had only egg & fruits!!
Dear Sonya, My sincerest apologies if we fell short in delivering the quality service you deserve. We understand how frustrating it must have been to find out there were no towels in the room and no hand soap, plus the phone was not working in the room, after a long trip to reach our hotel. I have notified housekeeping about the issue and management will provide more training to their staff in order to eliminate things like you mentioned to happen in the future. We would like to know more about the dissatisfaction you had with the breakfast buffet, so we kindly ask you to send us an email to fabriano@hotelbb.com with more details about it. We also ask you to please confirm you were offered free breakfast on both mornings as promised by our reception staff. Thank you for your cooperation. Best regards, B&B Fabriano Hotel Janus
Dear Sonya, My sincerest apologies if we fell short in delivering the quality service you deserve. We understand how frustrating it must have been to find out there were no towels in the room and no hand soap, plus the phone was not working… Show more
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewWe payed for a SUPERIOR TRIPPLE . We got a huge bedroom, in the third floor number 320.
Room had no pictures or anything on walls Air conditioning loud like a tractor . A tiny size TV one had to sit in front of the wall to be able see. Bathroom with a bath tub with rust and moist ,faucets were old as in the fifties/sixties, and it took my husband hands to be able to open them. Flushing was as well a kind of handle attached on the cheep old ceramics wall. Bed headboard was overdone broken in more spots. Main light in the room was like in hospital. ELEVATOR dirty , old !
Dear Marialuce, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We are still in the process of renovating certain areas of the hotels, we do understand that the refurbishment taking place in our property at the moment effects some of our guests experience and although we do our best to minimize the impact that it has to the quality of service that we want to provide this is not always possible. We are really sorry that it effected your stay on that level Should you have a future booking with us, please do not hesitate to contact me under the email below, so I can personally make sure that you your stay is pleasant and enjoyable. Thank you again for your feedback. Sincerely, fabriano@hotelbb.com
Dear Marialuce, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We are still in the process of renovating certain a… Show more
Reviewed: 4 June 2025 · Stayed in June 2025
Verified reviewReceptionist Erica is simply great! Location and free parking in the centre of Fabriano are a huge Plus!
Dear Giampaolo, Thank you for your review and for mentioning our lovely receptionist Erika, we are lucky to have her in our team. We look forward to welcoming you back to our hotel in the not too distant future. I wish you a great rest of the day! Sincerely, The Team
Dear Giampaolo, Thank you for your review and for mentioning our lovely receptionist Erika, we are lucky to have her in our team. We look forward to welcoming you back to our hotel in the not too distant future. I wish you a great rest of … Show more
Reviewed: 6 May 2025 · Stayed in May 2025
Verified reviewReviewed: 24 March 2025 · Stayed in March 2025
Verified reviewReviewed: 9 March 2025 · Stayed in March 2025
Verified reviewThe wonderful lady, Ms Erika, at the reception - gentle and kind.
All's been great!
Dear Ade, Hope you are having a great day so far! Thank you for taking a moment to share your experience. I am pleased to hear you found your stay at the B&B Fabriano to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, The Staff
Dear Ade, Hope you are having a great day so far! Thank you for taking a moment to share your experience. I am pleased to hear you found your stay at the B&B Fabriano to your liking. We look forward to welcoming you back to our hotel … Show more