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Reviews of Hotel Kristal Palace - Tonelli Hotels - Adult Friendly 4 stars

Via Padova, 38066 Riva del Garda, Italy

#32 of 72 hotels in Riva del Garda

Guests' Choice

Review score

Based on 60 hotel reviews

8.9

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.1

  • Location

    9.0

  • Facilities

    8.9

  • Staff

    9.6

  • Value for money

    8.5

  • Free WiFi

    8.7

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Showing 1 – 25

  • Reviewed: 15 August 2025

    8.0
    Great
    • Leisure trip
    • Couple
    • Standard Double or Twin Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast great. Pool area nice. Parking convenient.

    Stayed in July 2025

  • Reviewed: 11 August 2025

    10
    Great location, amazing attentive staff and food, would highly recommend
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room with Balcony
    • Stayed 5 nights
    • Submitted via mobile

    Nothing, all perfect

    Attentive staff particular restaurant and bar staff, spacious bedroom and bed, 5 min to beach, breakfast and amazing evening meals

    Stayed in August 2025

  • Reviewed: 6 August 2025

    9.0
    Great staff and great food
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Mountain View
    • Stayed 4 nights
    • Submitted via mobile

    The property location was a little out the way from the main town of Riva Del Garda and we felt the town itself lacked the same character as other neighbouring towns of Limone and Malcesine.

    The staff were so friendly and attentive. All of them made our stay feel very special. The food was also incredible and great value for money for the €40 set menu deal.

    Stayed in August 2025

  • Reviewed: 22 June 2025

    9.0
    Very good hotel
    • Leisure trip
    • Couple
    • Junior Suite with Terrace
    • Stayed 1 night
    • Submitted via mobile

    Shower was small and the gym is not a really gym and not working well and very old. Don’t expect to train there.

    Everything was very good. Very good breakfast.

    Stayed in June 2025

  • Reviewed: 22 June 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Suite with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    The pool was hot like a jakuzzi. We stayed in the grand suite which happened to be a little bit worn and '90 style. Although the bed was really comfortable, the headboard was full of scratches and seemed very disapointing.

    All the staff prooved to be extremely friendly and helpfull all way long, this attitude is really rare in 4star hotels. The panoramic view from the rooftop is stunning, spending the breakfast there is the best possible way of starting your day. Hermes cosmetic products in the bathroom.

    Stayed in June 2025

  • Reviewed: 22 June 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Double or Twin Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    The lake

    Stayed in June 2025

  • Reviewed: 10 June 2025

    9.0
    Really good place to stay near lake Garda!
    • Leisure trip
    • Couple
    • Standard Double or Twin Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    The pool area closes a bit early, around 19

    We had a room with fantastic view over the mountains and a bit of lake Garda from our balcony. The bathroom was very fresh and the bed was comfortable. It took only a few minutes to walk to the lake. Rooftop terrace was nice with good breakfast options!

    Stayed in June 2025

  • Reviewed: 24 May 2025

    9.0
    Immaculate hotel, friendly professional staff and excellent food.
    • Leisure trip
    • Couple
    • Double or Twin Room with View
    • Stayed 3 nights
    • Submitted via mobile

    There isn't anything we didn't like. The location was a little busier than we expected but it was a pleasant walk along the lakeside or hotel shuttle to the old town area.

    The service was excellent, the best I have experienced in a European hotel. I felt all the staff knew who we were and took the time to understand our needs. The food was equally amazing. The hotel is immaculate and very well maintained and managed. A special thank you to Violet.

    Stayed in May 2025

  • Reviewed: 31 October 2024

    10
    Would like to stay again should I visit again
    • Business trip
    • Solo traveller
    • Superior Double or Twin Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Nothing to dislike

    Location is amazing

    Stayed in October 2024

  • Reviewed: 30 September 2024

    10
    Highly Recommended
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Noting at all

    This was one of my favorite hotel during my recent trip to Italy. The staff, from front desk and maintenance to housekeeping and food and beverage, were professional and friendly. In particular, the housekeeping staff made sure the room was impeccable, Great hotel location recommended. The hotel exceeded all our expectations. The location is superb. The room was great - very spacious

    Stayed in September 2024

  • Reviewed: 25 September 2024

    10
    Wonderful stay.
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Property was very nice and clean. Beds were super comfy!! The staff were all very kind and helpful. Food at the restaurant was very good, excellent breakfast buffet. Location was good. Garage available for parking our car.

    Stayed in September 2024

  • Reviewed: 15 September 2024

    10
    the middle of town in a comfortable, quiet setting with nice people around you
    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 6 nights

    not a single thing wrong here.

    The food, breakfast and Dinner were excellent, the staff was attentive, friendly and knowledgeable. What was a very welcome and (to me at least) unusual feature, was the air-conditioner. This was the first hotel in Europe I have stayed in, where this feature was worth its name.

    Stayed in September 2024

  • Reviewed: 8 September 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Executive Double Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    Hotel has everything including rooftop pool and bar and restaurant. Location is great and free parking

    Stayed in September 2024

  • Reviewed: 7 September 2024

    9.0
    A relaxing stay in a lovely hotel
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 7 nights

    The gym equipment could have been slightly more up to date with a few more free weights and kettlebells but this probably won’t bother most guests.

    A great hotel with very good facilities. The staff were extremely courteous and friendly, and made our trip so much better. The hotel facilities were great, there was lots of choice at breakfast as well. We had dinner in the hotel on 4 nights and each time the menu was different. The food itself was delightful, very tasty and lovely combinations, and the portions were just right. There was entertainment at the roof bar on most nights which set exactly the right tone. Table service was the norm at breakfast and in the evenings with the staff always pleased to help. We used the pool on the roof as well which was good and there were plenty of sun loungers. The hotel itself is well located for central Riva del Garda and only a short walk from restaurants, shops and the lake. Overall a great experience, hopefully we’ll be back

    Stayed in September 2024

  • Reviewed: 5 August 2024

    10
    Fabulous stay - The setting is amazing and the hotel and staff are fabulous. Highly recommend!
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 10 nights

    Nothing, everything was great.

    We all had a wonderful holiday at this hotel and resort. The breakfast on the rooftop was great, the staff were amazing! They were attentive and polite and always ensured you had shade from the umbrellas if the sun was too hot. The egg stand was brilliant and the available food - while the same every day - was all of great quality. Plenty of choice for everyone. I loved the snacks provided with the drinks in the evening/happy hour, they were a nice touch. It was a lovely way to finish the day before getting ready for the evening. The setting of the hotel, with Lake views and mountain views on all sides is amazing - many photo opportunities. We had the 4 course meal in the restaurant one night - the food was exceptional! Highly recommend you try it.

    Stayed in August 2024

  • Reviewed: 31 July 2024

    10
    Fantastic will come back again
    • Leisure trip
    • Couple
    • Deluxe Triple Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    It was all good

    Everything

    Stayed in July 2024

  • Reviewed: 18 July 2024

    10
    Everything was just perfect - stunning views, great service, amazing breakfast, good location..
    • Leisure trip
    • Couple
    • Standard Double or Twin Room with Balcony
    • Stayed 3 nights

    Nothing

    Stayed in July 2024

  • Reviewed: 12 July 2024

    8.0
    Pleasant with some great facilities but could be improved with room service
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    The room was tired and could have done with updating furniture. There was no room service which was disappointing however there is a great coop less than 2 mins walk away. The hotel are missing a trick here. They could be making so much more money with room service or food up on the roof top. There was also no iron available.

    I liked the free shuttle service to the town (which would be a 20min walk otherwise one way). I like the free entertainment on the roof top and the free bike hire. The staff were friendly.

    Stayed in July 2024

  • Reviewed: 6 July 2024

    10
    Great location, fantastic breakfast, incredible rooftop bar and pool
    • Leisure trip
    • Couple
    • Suite with Balcony
    • Stayed 5 nights
    • Submitted via mobile

    Liked everything- if I had to nitpick the headboard in the rook was scratched some but that’s pretty minor.

    Amazing location, great staff, super good rooftop pool and bar. The Coop which is a huge grocery store is literally right across the street and the pedestrian area of town is about a 7-10 min walk, they also have bikes that are free to use. Room was very nice

    Stayed in July 2024

  • Reviewed: 4 July 2024

    9.0
    Excellent holiday. Would definitely recommend staying here. Rooms on floor 4 & 5 are better for views.
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    Sunbeds not the most comfortable as the back couldn’t be adjusted. No socket for hairdryer in main bedroom area only in bathroom. Swimming pool was too warm and needed to be more refreshing especially as the rooftop terrace got really hot.

    Great location. The staff were really friendly and attentive. Breakfast was really good, lots of choice. Pleasant rooftop top bar with good quality musicians. Room was spacious with very comfy bed.

    Stayed in July 2024

  • Reviewed: 31 May 2024

    10
    When I stay in Riva del Garda - It has to be the Krysal Palace
    • Business trip
    • Solo traveller
    • Standard Double Room for Single Use with Balcony
    • Stayed 3 nights

    One thing I would like to see, and this is just a personal preference, is more green vegetable options with breakfast. Spinach for example, or kale - something with fiber. Fiber is important to many people's diets and it would be helpful to have available with scrambled eggs. Also earlier dinner time (us older people can't eat so late 😉)

    I loved everything! I believe I have found my new favorite hotel in Riva! Everything was perfect. The staff is beyond wonderful and so knowledgable and friendly. Every inquiry is met with a clear desire to make it happen.

    Stayed in May 2024

  • Reviewed: 25 July 2023

    10
    Good location + fantastic staff + Clean place
    • Leisure trip
    • Couple
    • Standard Double or Twin Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    - N/A

    Cleanliness + Employees + Location + and good customer service.

    Stayed in July 2023

  • Reviewed: 18 July 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    The rooftops pool is small, water a little bit cold.

    Nice, friendly staff. Fantastic rooftop with great view, Very professionel musicians at night on rooftop terace, even with breakfast very prof. guitarist player. Nice, clean room. Breakfast with high quality ingredients.

    Stayed in July 2023

  • Reviewed: 12 July 2023

    8.0
    Great one night stay - fantastic views from rooftop pool and dining area.
    • Leisure trip
    • Group
    • Superior Double or Twin Room
    • Stayed 1 night

    All good

    Great service, fantastic rooftop and breakfast, bikes to borrow.

    Stayed in July 2023

Showing 1 – 25

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