Reviews of Kronplatz-Resort Hotel Kristall 4 stars
Eggerweg 3, 39030 Valdaora, Italy
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Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewWonderful view Breakfast and Dinner
Nothing
Good afternoon, thank you for your kind review. We are pleased to hear that you have enjoyed your stay here with us! We wish you all the best Family Erlacher and the entire Kristall-Team
Reviewed: 8 June 2025 · Stayed in June 2025
Verified reviewThe place is acceptable and clean, good views, breakfast is basic nothing special
.. I had an issue with early checkout 1 day prior however the staff was not accommodating and not helpful and insisted on charging me full amount for 2 nights despite me explaining the issue for them 3 days prior to my checkin .. however the rejected all explanation and it was a very bad customer service
Good afternoon, thank you for your review. We are delighted to hear that you enjoyed the location of our hotel and the cleanliness. We are sorry that you had to leave one day prior to your check out day, as we would have loved to accommodate you for your entire stay. Unfortunately, as written in our cancellation policy, you can only cancel or amend your reservation 2 weeks prior to your check-in date. As your request was made only a couple of days before your arrival, we were unable to assist you with your request. We wish you all the best Family Erlacher and the entire Kristall-Team
Good afternoon, thank you for your review. We are delighted to hear that you enjoyed the location of our hotel and the cleanliness. We are sorry that you had to leave one day prior to your check out day, as we would have loved to accommodat… Show more
Reviewed: 19 September 2024 · Stayed in September 2024
Verified reviewReviewed: 31 August 2024 · Stayed in August 2024
Verified reviewReviewed: 2 August 2024 · Stayed in June 2024
Verified reviewReviewed: 1 August 2024 · Stayed in August 2024
Verified reviewReviewed: 14 July 2024 · Stayed in July 2024
Verified reviewExcellent food and personnel
Small outdoor pool,
Dear guest Matyas, Thank you for your kind review. We are glad that you enjoyed your stay in our hotel. We understand that our outside part of our pool is not big, we tried to make the most out of the space we have. We hope you could enjoy the time in our wellnessarea, nonetheless. Best regards Family Erlacher and the Kristall-Team
Dear guest Matyas, Thank you for your kind review. We are glad that you enjoyed your stay in our hotel. We understand that our outside part of our pool is not big, we tried to make the most out of the space we have. We hope you could enjoy… Show more
Reviewed: 13 July 2024 · Stayed in July 2024
Verified reviewReviewed: 8 June 2024 · Stayed in June 2024
Verified reviewWas the best days ever
Reviewed: 22 March 2024 · Stayed in March 2024
Verified reviewReviewed: 17 October 2023 · Stayed in October 2023
Verified reviewView from the room was spectacular. Warm and clean room. Excellent breakfast.
Combination of hallway and shower.... why not to have a door on shower?
Reviewed: 13 September 2023 · Stayed in July 2023
Verified reviewReviewed: 20 April 2023 · Stayed in March 2023
Verified reviewIn this hotel price range standard breakfast but very good dinner.
The hotel advertises (and the price corresponds to it) "right on the slopes". In reality, the hotel is a short walk from the slopes and because the snow was only on the slopes we had to take the shuttle bus - it was crowded, sometimes didn't come and we waited almost an hour for a ride.