Hodnocení – Le Ghiacciaie

Thank you Marek for staying at B&B Le Ghiacciaie, and thank you for taking some of your time to leave a review. Honestly, we are sorry and disappointed about the low rating you left, we did not expect it. I would like to clarify some aspects that disappointed you. You stayed with us during a period when it was 40 degrees outside. During such a scorching summer, to get cold water from the tap, you just need to let it run for a bit. The breakfast was not to your liking, it is a typical Italian breakfast, and unfortunately you did not enjoy it, but I would like to specify that the products are all of excellent quality, very abundant, and with the possibility to have fresh fruit and espresso coffee all day long. Then, perhaps it is a translation error, but dry bread NO AT ALL. It is toast bread available for guests throughout the day, not just for breakfast. The creaking bed is the first time we have been told about it. And no air conditioning? What are you saying? Maybe this is also a translation error (I do not know your language). Each room has an independent air conditioning system that every guest can adjust as they wish (something that does not always happen even in luxury hotels). Perhaps you were not able to adjust it? You just had to tell us and we would have done it for you. This is the aspect that annoys me the most in negative reviews. When something is wrong, the guest should tell us immediately, and we do our best to solve any problem. If you had told us immediately about all these problems you had, we would have intervened immediately to help you, but you did not give us the opportunity. I'm sorry. We hope you can be our guest again so that we have the chance to change your mind. Thank you again.

Thank you Marek for staying at B&B Le Ghiacciaie, and thank you for taking some of your time to leave a review. Honestly, we are sorry and disappointed about the low rating you left, we did not expect it. I would like to clarify some … Zobrazit více

Thank you Stolfa for your stay at the B&B Le Ghiacciaie. And thank you also for leaving your review. We are sorry that the breakfast was not appreciated. The breakfast is typically Italian, there are no salty products such as cheese or salami. It is a choice that we have made since the beginning of our business for various reasons (the most important is the waste of food that we want to avoid). However, the products are abundant and available without quantity limits. We are really sorry that you did not sleep thinking about this, it seems excessive to us, but on the website it is explained that the breakfast is Italian and includes sweet products. Thank you for appreciating the kindness and helpfulness of the staff. We hope to have you as our guest again so that you change your mind. Thanks again. B&B Le Ghiacciaie

Thank you Stolfa for your stay at the B&B Le Ghiacciaie. And thank you also for leaving your review. We are sorry that the breakfast was not appreciated. The breakfast is typically Italian, there are no salty products such as cheese or … Zobrazit více