Reviews of Hotel Cosimo de' Medici 3 stars
Largo Fratelli Alinari 15, Santa Maria Novella, 50123 Florence, Italy
Loading
Guests also reviewed these properties:
Pamporovo, Bulgaria
Nanteuil-lès-Meaux, France
London, United Kingdom
Druskininkai, Lithuania
LʼÎle-Rousse, France
Balatonlelle, Hungary
Bentota, Sri Lanka
York, United States
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 18 August 2025 · Stayed in May 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewThis is our third time staying at the Cosimo de’Medici. The location is perfect, 5 mins walk from the train station and 6/8mins walk to all the main sights . The hotel is small but very accessible , the staff were very friendly and professional . The breakfast room is also small but it offers a selection of fruit and cereal, pastries, croissants etc , fresh juice and hot drinks . The hot food option is limited but adequate . We had a twin room, the air conditioning was a delight in this current heat . The room was cleaned daily and the bedding and towels also changed each day . No complaints at all.
We are familiar with the hotel so knew exactly what we were expecting . The only thing that I feel could be improved is the quality of the pillows . My daughter and I found them to be very hard but after a full day in Florence, it didn’t affect our sleep too badly .
Thank you so much for choosing to stay with us once again, it truly means a lot to us to welcome returning guests like you! We're delighted to hear that you enjoyed our central location, the comfort of your room, and the service provided by our staff. Your detailed feedback about the breakfast and cleanliness is very much appreciated as well. Regarding the pillows, thank you for bringing this to our attention. We’re sorry they weren’t to your full comfort, and we will certainly take your comments into consideration as we continue to improve our guests’ experience. Please don’t hesitate to let us know during your stay next time – we’re always happy to provide alternative options when possible. We hope to welcome you and your daughter back for a fourth visit soon! Warm regards
Thank you so much for choosing to stay with us once again, it truly means a lot to us to welcome returning guests like you! We're delighted to hear that you enjoyed our central location, the comfort of your room, and the service provid… Show more
Reviewed: 8 August 2025 · Stayed in July 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewGood location next to the train station.
The AC in the room was very poor. The remote control seemed to be broken(it had tape wrapped around it) and the wall control had no effect. The lady running the breakfast room was not too friendly. There were limited options available.
We regret reading your comment and, above all, that you chose not to inform us of your dissatisfaction during your stay. Had you done so, we would have done everything possible to address the issue and ensure your comfort, as we always do for our guests. We would like to clarify that the wall control in the room is not connected to the air conditioning system and does not regulate the temperature in any way. The only device responsible for controlling the A/C is the remote, which i fully operational. We are also sorry to hear your impression of our breakfast service, which many guests appreciate for its quality and selection, as well as of our staff, who work hard every day with professionalism and kindness. It is truly disappointing that such a minor inconvenience led you to judge the entire stay so negatively, ultimately penalizing our work, our property, and the daily commitment we put into ensuring a positive experience for all our guests. Anyway, we hope to see you soon and to convince you about our amazing facility!
We regret reading your comment and, above all, that you chose not to inform us of your dissatisfaction during your stay. Had you done so, we would have done everything possible to address the issue and ensure your comfort, as we always do f… Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewThe location is perfect, very close to the airport and nearby to the city centre. The staffs are really nice and helpful. They helped me to book taxi to the airport early in the morning. Love the clean room and bathroom.
The aircon didn't work very well. The room is not really as described in the picture.
We must express our disappointment right from the start: your rating simply does not reflect the content of your review. You praised the location, the cleanliness, and the helpfulness of our staff, yet you chose to penalize us with a low score because of a single issue with the air conditioning and a subjective impression about the room. If you had informed us during your stay that the air conditioning wasn’t functioning properly or that the room didn’t meet your expectations, we would have intervened immediately, whether by fixing the issue or offering you an alternative room. We work hard every day to provide our guests with the best possible experience, and ratings like yours are not only discouraging but also damaging, especially when we are given no chance to resolve the matter. Anyway we sincerely hope to have the opportunity to welcome you again in the future and to offer you a more positive and complete impression of our hospitality.
We must express our disappointment right from the start: your rating simply does not reflect the content of your review. You praised the location, the cleanliness, and the helpfulness of our staff, yet you chose to penalize us with a low sc… Show more
Reviewed: 18 July 2025 · Stayed in June 2025
Verified reviewReviewed: 15 July 2025 · Stayed in June 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewLocation. Close to attractions
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewVery spacious room, we had the triple room and the bathroom we were very impressed on the cleanliness of everything. The lady at the front desk went above and beyond to help us find a parking spot after check out. Location was perfect and close to the city center and train.
Reviewed: 6 July 2025 · Stayed in April 2025
Verified reviewReviewed: 5 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewThe location is just around 3mins walk out from the train station of Firenze SM Novella. Safe and good neighbourhood for excellent pasta, I would highly recommend II Corbolino restaurant, is just 5 to 7mins walk from the hotel. Florence has the best pasted ever! Also, do not miss out the Fotoautomatica machine just along the hotel at street side nearby the souvenir store. The vintage ID photo is the best memory and souvenir for own and the machine only in Florence. Not Rome not Milan.
Oh unfortunately the room fridge is not cooling at all.
Thank you very much for your kind review and for sharing your experience in Florence! We're delighted to know that you enjoyed our convenient location near Santa Maria Novella station, the welcoming neighborhood, and the nearby culinary gems like Il Corbolino – great tip for future guests! We're also happy you appreciated the charming vintage photo booth just a few steps from the hotel – a truly unique and memorable souvenir from Florence. We’re sorry to hear that the fridge in your room wasn’t working properly. Please accept our apologies for this inconvenience. Had we known during your stay, we would have been glad to provide a solution or replace it immediately. We’ll make sure our maintenance team checks it thoroughly. We hope to welcome you back on your next visit to Florence!
Thank you very much for your kind review and for sharing your experience in Florence! We're delighted to know that you enjoyed our convenient location near Santa Maria Novella station, the welcoming neighborhood, and the nearby culinary… Show more
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewReviewed: 25 June 2025 · Stayed in June 2025
Verified reviewThis hotel is just lovely. Situated within a stone’s throw of the Santa Maria Train station it is ideally suited for travelers coming in and out of the city by train. It has an elevator for guests so no nasty stairs. Guests are given a key and security fob to use for entering and leaving the building so it’s a super safe facility. The room was big enough for a two night stay. It’s beautifully appointed, clean and the air conditioning works very well in the Florence heat. Breakfast is included and was a good spread of food aimed to please everyone. Thoroughly recommend this hotel for anyone wanting to be close to everything the beautiful city of Florence has to offer.
Nothing, we thought it was great!
This is an amazing review!!! Thank you very much! It was a pleasure to welcome you in our hotel, we hope to see you soon!!!
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewPrime location to the train station
No tea/coffee making facilities in the room. Breakfast very limited fresh fruit.
Thank you for sharing your feedback. We’re pleased to hear you appreciated our privileged location near the train station – it’s certainly one of the most convenient spots for exploring Florence. Regarding your comments, we would like to clarify that while we do not provide in-room tea and coffee facilities, complimentary hot water, tea, and coffee are available 24/7 in our designated guest area. As for the breakfast, we’re sorry to hear that the selection of fresh fruit did not fully meet your expectations. We’ll gladly take this into consideration as we strive to continuously improve our service. We hope to welcome you again and offer you an even more pleasant stay.
Thank you for sharing your feedback. We’re pleased to hear you appreciated our privileged location near the train station – it’s certainly one of the most convenient spots for exploring Florence. Regarding your comments, we would like to … Show more
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 13 June 2025 · Stayed in March 2025
Verified reviewReviewed: 2 June 2025 · Stayed in June 2025
Verified reviewThe room was very clean, the breakfast was delicious. The staff was very kind, and I was able to leave my baggage at the hotel after check-out.
The hotel’s location near the train station is both an advantage and a disadvantage.
Dear Guest, Thank you for sharing your feedback with us. We are delighted to hear that you appreciated the cleanliness of the room, the delicious breakfast, and the helpfulness of our staff, who were happy to store your luggage after check-out. Regarding the location near the train station, we understand that it can have both advantages and drawbacks, depending on your perspective. Nonetheless, we hope that the convenience outweighed any inconvenience during your stay. We look forward to welcoming you back on your next visit!
Dear Guest, Thank you for sharing your feedback with us. We are delighted to hear that you appreciated the cleanliness of the room, the delicious breakfast, and the helpfulness of our staff, who were happy to store your luggage after check… Show more
Reviewed: 1 June 2025 · Stayed in June 2025
Verified reviewIt was easily accessible from the train station and in a safe space with lots of foot traffic but not noisy. The staff were AMAZING and so helpful, they even let us keep our bags there after checking out because we had an early checkout and a late train home. Room was nice and cool but not cold, and the bathroom was very nice. Would absolutely stay there again.
The breakfast provided was good but limited, and didn’t start at 7 am like they said it would. The location is a little hard to find but easy to remember once you see it!
Dear Guest, Thank you for your kind words about your stay and for taking the time to share your feedback. We are very pleased that you appreciated the location, the helpfulness of our staff, and the comfort of your room. Regarding the breakfast service, please allow me to clarify that our breakfast has always started at 7:30 a.m., as stated on our website and in our information materials. Perhaps there was a misunderstanding, and we apologise for any confusion this may have caused. We hope to have the pleasure of welcoming you again in the future.
Dear Guest, Thank you for your kind words about your stay and for taking the time to share your feedback. We are very pleased that you appreciated the location, the helpfulness of our staff, and the comfort of your room. Regarding the bre… Show more
Reviewed: 29 May 2025 · Stayed in May 2025
Verified review