Reviews of Locanda Don Serafino Historical Boutique Hotel 4 stars
Via XI febbraio 15, 97100 Ragusa, Italy
#22 of 28 hotels in Ragusa
Guests' ChoiceReview score
Based on 50 hotel reviews
8.5Score breakdown
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Cleanliness
9.1
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Comfort
8.9
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Location
9.0
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Facilities
8.9
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Staff
9.6
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Value for money
7.9
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Free WiFi
8.1
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Showing 1 – 25
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Reviewed: 23 June 2025
Cheryl
United States23 reviews1 helpful vote9.0“Great stay!”- • Leisure trip
- • Solo traveller
- • Deluxe Junior Suite
- • Stayed 3 nights
- • Submitted via mobile
The humidity in the room at times was very high, which made the bedding and my clothes feel damp. They do have a pretty sophisticated dehumidifier system in the room, so I’m not sure what they can really do about it. But other than that, it was a great stay.
The staff is so incredible. They all go above and beyond to make sure the stay is great. The room was super cool loved staying in a cave for a few days. 😊. The breakfast was delicious.
Stayed in June 2025
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Reviewed: 22 May 2025
Elaine
United Kingdom6 reviews8.0“Perfect location, interesting historic hotel but pricey.”- • Leisure trip
- • Family with young children
- • Junior Suite
- • Stayed 3 nights
- • Submitted via mobile
There was no information in the room about facilities of the hotel. The shower screen allowed water to flood the bathroom floor when the shower was under normal pressure.
Perfect location for the sights of Ragusa Ibla. We were given a map at Reception and information about local restaurants which was very helpful.
Stayed in May 2025
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Reviewed: 2 January 2025
Christine
Malta149 reviews9 helpful votes9.0“A great find”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
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Stylish contemporary decor in charming old buildings. Pet friendly. Valet parking. Excellent location. Elegant breakfast
Stayed in December 2024
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Reviewed: 11 October 2024
David
Australia86 reviews8 helpful votes9.0“Set into the rock face Unique excellent charrming staff”- • Leisure trip
- • Couple
- • Junior Suite
- • Stayed 2 nights
- • Submitted via mobile
The stairways were a challenge as was parking
The property is unique with winding stair cases set in on the rocks . Very charming design and taste through out
Stayed in October 2024
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Reviewed: 2 August 2024
Gerd
Germany6 reviews3 helpful votes10“Perfect (one word sufficies)”- • Leisure trip
- • Couple
- • Luxury Suite with Spa Bath
- • Stayed 1 night
- • Submitted via mobile
Nothing…..absolutely amazing stay.
Absolutely all. It was a perfect stay at (we called it) The Cave ❤️
Stayed in July 2024
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Reviewed: 2 August 2024
Micael
Belgium24 reviews3 helpful votes9.0“Excellent place to discover the beautiful town of Ragusa-Ibla”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 4 nights
- • Submitted via mobile
Access by car is difficult. It's great once you are in (no traffic around, you're straight in the old town), but a bit stressful on arrival.
The hotel is a nice old home renovated for the purpose. It has few rooms, which are not large but comfortable. The staff is amazing, even more so in the breakfast room. The breakfast was great.
Stayed in July 2024
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Reviewed: 15 May 2024
Sarah
United Kingdom8 reviews9.0“Lovely relaxed environment, friendly helpful staff”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
Unusual calm hotel
Stayed in May 2024
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Reviewed: 9 May 2024
Nicholas
United Kingdom5 reviews1 helpful vote10“A delightful small hotel, with outstanding staff, excellent staff and good location.”- • Leisure trip
- • Couple
- • Junior Suite
- • Stayed 7 nights
- • Submitted via mobile
Nothing
Interestingly designed rooms. Very friendly helpful staff.
Stayed in May 2024
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Reviewed: 3 May 2024
Steuer
United States2 reviews10“Wonderful, modern boutique inn in a lovingly restored ancient property!”- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 2 nights
- • Submitted via mobile
Beautiful property, with an amazing history!
Stayed in April 2024
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Reviewed: 19 October 2023
Sinclair
United States30 reviews3 helpful votes8.0“Nice hotel, Ragusa is beautiful,worth the visit.”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Bathroom very small, we stayed one night and the room’s fridge was not working.
Location, attentive staff, very good experience overall
Stayed in October 2023
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Reviewed: 8 October 2023
Keith
United Kingdom50 reviews2 helpful votes10“The perfect place to stay to be treated like royalty.”- • Leisure trip
- • People with friends
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
All was perfect. More than we could wish for.
Guiseppe on the front desk was extremely helpful with advice on restaurants, places to visit and drinks. Nothing was too much trouble. Lovely room and great breakfast. Superb location. Valet service was amazing.
Stayed in October 2023
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Reviewed: 28 September 2023
Douglas
United States36 reviews3 helpful votes10“Professional and courteous service.”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
Eugenio made my wife’s birthday very special. Thank you.
Stayed in September 2023
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Reviewed: 3 August 2023
Marcin
Canada6 reviews1 helpful vote10“Special beautiful place”- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
Air conditioning was a bit weak but it was super hot outside
Everything was amazing. Especially the staff
Stayed in August 2023
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Reviewed: 15 June 2023
Nicola
Australia29 reviews1 helpful vote9.0Superb- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
Splendid historic building. Very friendly and helpful staff. Nothing was too much trouble. We received a free upgrade upon arrival and enjoyed a spacious room with a lovely aspect. Breakfast was delicious with good coffee.
Stayed in June 2023
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Reviewed: 20 March 2023
Kendra
United States15 reviews1 helpful vote10“we LOVED our stay in this beautiful and unique spot with wonderful staff”- • Leisure trip
- • People with friends
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
it is on a very narrow one way road that is also a steep hill. don’t try to go up. park at the bottom and walk up the short distance. figure out what to do with your car afterwards
the hotel was beautiful, the room was great and the breakfast was fantastic. the best part was the staff. Eugene and Enrico went above and beyond to help us and make our stay perfect.
Stayed in March 2023
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Reviewed: 8 January 2023
Davide
Switzerland78 reviews29 helpful votes9.0“A small pearl, extremely gentle staff and excellent position”- • Leisure trip
- • Couple
- • Junior Suite
- • Stayed 2 nights
- • Submitted via mobile
- No private parking - In the room there are some minor flaws in terms of maintenance, nothing too serious, but I would expect pretty much perfection for being a Chateau and Relais - Very very steep stairs for getting into the room, not OK for elder people for example
- Staff extremely gentle - Excellent breakfast buffet
Stayed in January 2023
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Reviewed: 5 December 2022
Babette
Netherlands15 reviews8.0“a wonderful stay and especially Giuseppe made it easy to communicate and a lovely stay”- • Leisure trip
- • Family with young children
- • Junior Suite
- • Stayed 1 night
- • Submitted via mobile
the rooms are a bit smaller than expected
special vibe and great location
Stayed in December 2022
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Reviewed: 30 October 2022
Julia
Ireland14 reviews9.0“magical stay”- • Leisure trip
- • Couple
- • Junior Suite with Shower
- • Stayed 2 nights
- • Submitted via mobile
unique setting in a unique location
Stayed in October 2022
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Reviewed: 5 October 2022
Maria
United States19 reviews10“One of our best experiences in Sicily.”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
Hotel was very nice and it has an exceptional restaurant. Giuseppe at reception was super helpful.
Stayed in October 2022
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Reviewed: 17 September 2022
Ann
United States15 reviews1 helpful vote9.0“a lovely two days in a chamo g hotel with an amazing staff!”- • Leisure trip
- • Couple
- • Junior Suite with Shower
- • Stayed 2 nights
- • Submitted via mobile
there wasn’t anything we didn’t like, it was perhaps a bit expensive given the size of the room.
staff was amazing,location, charm
Stayed in September 2022
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Reviewed: 20 March 2023
Michel
Switzerland20 reviews1 helpful vote6.0Pleasant- • Leisure trip
- • Solo traveller
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
a bigger room
the atmosphere of this old house
Stayed in March 2023
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Reviewed: 4 September 2022
Loretta
New Zealand26 reviews4 helpful votes3.0“A distasteful & overpriced failure”- • Leisure trip
- • Solo traveller
- • Deluxe Junior Suite
- • Stayed 1 night
- • Submitted via mobile
I booked the cave room for the architectural concept, 2nd down from the most expensive room. The Hotel had either a chemical cleaner or room freshener which was disgusting.I requested another room as it was toxic to breathe.How this hotel was rated as a Relais & Château is a mystery. It was an amateur attempt in the Hotel/ Hospitality industry. It chemical used by the Hotel tainted the covers of my documents, and they in turn needed cleaning with simple soap & water. This has made me suspicious of the Relais & Chateu brand.
The reception Manager & Restaurant staff were helpful and friendly. The breakfast was good quality but absolutley not at the level of choice, variety, ambience experienced st other 5 & even 3/4 # Hotels.
Stayed in September 2022
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Reviewed: 6 June 2023
Anonymous
Ireland3 reviews1 helpful vote8.0“We enjoyed our stay. The staff could not have been more helpful”- • Leisure trip
- • Couple
- • Junior Suite
- • Stayed 1 night
- • Submitted via mobile
I booked a Junior Suite and it was perhaps not as useful as it might have been - the seating area was upstairs in the bathroom and no view
The location was superb and the staff were extremely friendly and helpful
Stayed in June 2023
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Reviewed: 8 July 2025
Jacob
Spain13 reviews10Exceptional- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 3 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in July 2025
Showing 1 – 25
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