Window had no shade, so we were woken up early by the sunlight. The bathroom lacked a shower curtain, which made showers uncomfortable and led to water spilling on the floor. Towels were worn and were not changed during our stay. Additionally, the room had no kettle, fridge, or microwave—there was no way to make tea or coffee, especially inconvenient when the bar was closed.

We stayed in a spacious family room under the roof with a beautiful view of the mountains. The town itself is lovely and peaceful. What truly stood out was the friendliness of the staff during breakfast. Their warmth and hospitality made a big difference and are the main reason for my still high rating. The breakfast was exceptional, with a wide and pleasant selection—far above what we expected and very appreciated. The price is quite reasonable for the area, considering the room size and location. Private parking is a big plus.

Stayed in July 2025

Great staff, everything was exceptional

Stayed in July 2025

Lumen is a nice middle-sized hotel with big parking. Breakfasts are really good, staf is nice, calm and attentive. It was comfortable to travel by car to San Piligrino and Civetta ski regions, as well as making Sella Ronda and Grande Guerra.

Stayed in March 2025

It was a little far away from the town center.

Great hosts and very helpful workers, clean rooms and good service. good breakfast

Stayed in February 2025

Good location. Skibus stop 300-400m away. Using car also no issues,huge parking in the hotel, free parking near ski lift. Great staff, helped with each and every question. Great value for money.

Stayed in February 2025

nice and caring staff

Stayed in February 2025

Excelent staff! Very kind and helpful if you need anything. Very nice room!

Stayed in December 2024

Mandatory booking before 18.30 for the restaurant is not convenient… but there is good restaurants nearby

Very nice staff . Room are clean and breakfast is very good

Stayed in August 2024

Very friendly and loving people at the reception and in the restaurant! Thank you for answering all our questions and being so friendly. We enjoyed our stay, Room(double room) that we stayed in was very spacious and comfortable..room cleaning was perfect!! All clean and tidy! It was better than in some much more luxury hotels. Thank you for this!! The terrace was big with lovely views. The food was epic!! We had a problem eating all those 3 plates because the portions were huge. Food, staff, room, big car park at the back, and location 10++ Thank you again, and keep the standard high.

Stayed in August 2024

The exterior of the hotel could be maintained better.

My stay at the hotel was pleasant. The highlight was the exceptionally nice and welcoming staff, who made me feel at home from the moment I arrived. The rooms were comfortable and clean, contributing to an overall enjoyable experience.

Stayed in July 2024

Nothing

Nice and big apartament for family, very clean place and firendly personel.

Stayed in February 2024

Dinner although optional could be better / no pizza and spaghetti which will be better for families with children/. However, they offered traditional dishes, and it was good to try them.

The breakfast was great - different options, English breakfast, biscuits, salami, eggs ...... Everything was delicious.

Stayed in February 2024

the hotel is located in picturesque location, staff is really friendly and helpful, and special care has been taken for people with disabilities.

Stayed in September 2023

Can’t think of anything

The space is very well put together

Stayed in September 2023

There is really no sound proofing from the corridor. We were there at a quiet time of year so it wasn't too much of a problem, but if you were there in peak season I imagine it would be tough if you were a light sleeper.

Very nice breakfast but not really Gluten free options. Staff very friendly Nice view of mountains Comfortable bed but we found the pillows too hard, and there was only one soft one in the cupboard.

Stayed in September 2023

View of the nearby mountains , friendly staff

Stayed in September 2023

Iulia, at the reception, was kind and helpful and gave me a lot of information about the area and what to do. I had the room 212 (designed for disable people) with beautiful mountain views (as you can see in the zoom photos)! Good buffet breakfast included. Very good value for money!

Stayed in June 2023

n/a

peaceful place

Stayed in February 2023

First impression of the rooms. They were somehow cold. We had two conected rooms and one bathroom. We thought that we will have two bathrooms.

The service was excellent, food was great, rooms were clean and well heated

Stayed in January 2023

All good. great location and price.

great location. Super friendly staff. Helpful

Stayed in December 2022

Very uncomfortable (and also short and I’m only 173cm) bed, skewed 7 degrees!) Zero facilities, near zero amenities/equipment (just a hair dryer, toilet paper and micro size safe, however no kettle, no shower gel, no fridge) Restaurant not open for dinner Mediocre breakfast Impossible to regulate heater in the room Room floor dirty Nearly impossible to find/book a place to have dinner in the area other than a disgusting Serbian pseudo pizza - but to be fair, that’s not a fault of the property.

Honey for breakfast

Stayed in February 2025

monotone breakfast awfully narrow bad, it is not suitable for adults there was no curtain in the bathroom this way the whole bathroom got wet after showing

calm neighbourhood nice receptionist

Stayed in March 2024

the service of food and dinner was very very arogant to us... we do not speak Italian and we could see that we were not very welcome for the food service... it as shame because the people on the receptions were very polite, but we were really very disappointed by the approach from the food service... without the services it's 9* experience

breakfest and dinner was really great and sufficient.... great ratio of price and volume... hotel is well accommodated

Stayed in August 2023

Beautiful place, genuinely stunning. Great location and peaceful. Hotel was immaculate as well.

Stayed in June 2025