Reviews of Mari del Sud Resort 4 stars

Perfect place for the rest. We really loved !

The price of dinner was not tempting, we prefer to go out.

The location was great and the resort is really beautiful. Breakfast was outstanding!

The bed wasn’t too comfortable and a bit noisy too. The staff didn’t answer my messages and email until two days before our stay. The shuttle service wasn’t active yet

Loved the location on the island and the facilities with beautiful plants in the garden and communal spaces and swimming pool setting

It was a shame that some of the facilities were not functioning such as the swimming pool bar, the restaurant terrace, the bicycles or club car transport was not offered. Also it was a shame that we had one of the standard suites which we were told were most of the ones with the front garden and terrace whereas the one we had had small windows and no view and only concrete terrace.

The location and the privacy and comfort of the rooms

On our first 2 days the curtains were missing Wifi was sometimes not working or weak

A HUGE DISAPPOINTMENT We have travelled to many European countries but this resort is a HUGE RIP OFF! We have arrived at the hotel at 16.30 and we were told that the room was not ready yet. We were given a crooked and about to be broken key at 18.00. The bungalows leave a lot to be desired. The toilet in the bathroom is too high and only suitable for people with disability. The shower has a missing glass door. Having a shower was impossible without water splashing out of the shower. The box for disposable bags (without bags) is all rusted and so is the toilet brush holder. No hairdryer as advertised. Although there are curtain rods in the bedroom the room is without drapes and so no privacy. In the room we had cobwebs. We were given a family room with a connecting door and people could look from the keyhole. We had to block the keyhole with toilet paper. The room has no telephone and so no connection to the reception. We had to walk up the reception plenty of times to make a complaint. The breakfast room. Chairs were covered with peeled wall paint and cobwebs. We had to clean the chairs every day to be able to sit down. The concrete seating in the restaurant was covered in dust and throughout our stay was NEVER cleaned. Espresso coffee was served in disposable cups. One of the receptionist was very rude to us and made us look like idiots and that we were the only ones complaining when in fact we saw other guests complaining of the same problems. The staff are highly incompetent. They have no idea of how working in the tourism industry means with no experience at all. Our complaints were fallen over deaf ears and no one listened. The resort is still undergoing refurbishment and in our opinion they should have made sure that all is up to standard for a 4 star resort before opening up for guests. The only good thing about this resort is the garden, the pool and the pool area.

Location is good by the beach. Some of the staff were very nice (Argentinean girl in breakfast room & African Italian girl in the reception, people in swimming pool) but to be honest some people on the reception were one of the worst I have seen in my life. Happy to be contacted by the hotel management to provide further details on this. Breakfast was amazing though but please bear in mind this is not a quiet place but a place for people with families.

One receptionist said that we need to wait until the schedule hour for check in. Then we saw other guests checking in earlier and I offered to pay extra if this was required. She was plainly rude and still allowed other guest to check in earlier and made us wait on the reception because the room was not ready. She made some disrespectful comments in Italian, that she thought I couldn't understand. When we get to the room, the room had some dust and it hadnt been opened for weeks as I could smell it was not properly aired. So basically, we were asked to wait on the reception as part of her power trip. Wifi does not work the rooms. Only can be used in the reception.

Mari del Sud Resort is located right on the sea coast. The apartment itself is very nice and clean. It was cleaned every day, including towels. The place itself was quiet, no loud noises at night. Resort has many separate apartments, a swimming pool, a green area and a nice view.

The restaurant was quite disappointing and completely ruined our mood. We had half-board and we have never been informed that no drinks (juices/lemonade/something simple) were included into the price of the dinner, neither we got a drink list with the prices. Be prepared to leave no less than 80 eur. for drinks in the end of your stay. The choice of meals was very limited (ca. 3 appetisers, 3 types of pasta, 3 types of fish + a couple of extra meals)(it was very delicious though) and once we were not informed that the meal was no longer available and received a small tail of fish, while the neighbouring table had nice big fillets. Also once we had completely stale, like a stone, inedible bread. The same with desserts - be prepared that there will be no ice cream (only the lemon sorbet which was not always available), cannelloni and tiramisu (also not always available). Breakfasts in the restaurant are significantly better, many good fresh pastry, coffee, but no veggies. Another thing is, that the restaurant is completely not created for the bad weather. During the storm, the waves get to the tables, wind blows everything away and it is not possible to say indoors (only for 1 table), also many mosquitoes.

This was my third time in Vulcano and the Aeolian Islands. Wonderful hotel. Highly recommended! The staff were exceptionally friendly and helpful. We would definitely stay here again.

The hotel/resort is very nice with swimming pool and the famous black beach. Valentina at reception is such a lovely and helpful person, a great asset to the hotel. The free shuttle from the port to the hotel is very convenient when arriving and leaving with luggage. And walking to the port, restaurants etc. is only a few minutes from the hotel. Also, when one likes to trek up the crater, the hotel is in a good location to do so. The room is lovely decorated with a terrace and a big bathroom.

Unfortunately, internet connection is not very good and WiFi is only available around the reception area and I believe the pool area. In the room we stayed in, there was some constant noise (sounding like an old washing machine which is spinning at times). It was constant for the three nights we stayed and as a light sleeper, I just could not sleep at all. So if you are like me, don't forget the earplugs! We also have been bitten to death by mosquitos as soon as we stepped outside. We could not enjoy the nice terrace at all, so do not forget your mosquito spray! Breakfast was rather disappointing for a 4-star hotel/resort. On our last day, we didn't even get oranges for orange juice. The bread was very try and we were only in luck for mini multi-grain croissants to eat with the ham and cheese on one day.

Its a very nice resort very quite very beautiful they clean the rooms everyday ,, unfortunately it was end of season so the kitchen was closed , we were still able to have very good breakfast,, the shower was just alright as you cant move it,, all in all the staying was comfortable and clean. Only one thing that only after we spent two nights in it they send me an email to say that they will charge 20 euro per night for our dog even though the dog is small and very clean and we never get any extra service for her from the hotel.

The shower we couldn’t move , not informing us ahead of our stay that the kitchen was close snd that we have to pay 20 euro per day for the dog.

Great location reception staff were fantastic the pool and bar was good with a great view of the volcano and Frederico the barman was fantastic the resort is big and spacious our room was clean and well equipped with all the amenities tho the mattress wasn’t the best I could feel the springs this was the only thing I could fault in the room and the breakfast was fantastic proper bacon and eggs 😀

Mattress wasn’t the best could feel the springs

We arrived at 11 am in the morning and requested an early check in upon availability. We were told none of the rooms were ready but during our 4 hour wait until 3pm dozens of people checked in and got their keys while we had to wait until 3pm. Not really professional. In addition to that, our friends booked the room at the same time as us on the hotel’s website and they paid exactly half of what we paid, which is not supposed to happen.

Todo

Nada

The swimming pool was magnificent.

Mari del Sud resort was very nice and peaceful. Perfect for couples and families with kids. Very low-key vibe with barely any foreign tourists (mostly just Italians). Valentina from reception was beyond perfect 11/10 service and super helpful with everything! Overall the staff at the resort were very welcoming and helpful. There was a shuttle to and from the port to the hotel but it will cost 2,50€ per person one way.

There were quite a bit of ants in the room and corridors towards the rooms. Food allergies were not accommodated at breakfast even if requested well beforehand so be aware if you have allergies that there might not be much to eat. The floors in the room were very dirty and needed to wear slippers at all times when in the room. There was no shower gel in the shower.

The location and the staff were great staff very attentive and super helpful

The all building was a bit tired. It looks like they need to do a refresh The bed was a double made up with twin mattress and they did not have anything to put them together properly not a mattress cover or anything like that so we had the worst sleepless night. In eth morning the sun entered the room very early at 6 as there is not proper shutters or blinds or curtains

Top, i loved this place. Calm, friendly immersed in a beautiful Garden. Staff were exceptionally nice. Peacful Island life. Huge swimming Pool, breakfast with spectacular views. Great rooms each with its own private terrace.

People were super nice and did all they could to help us having the best holidays. The place is amazing, very quite even though it’s 5mins from the Harbour and the city center.