Hodnocení – Hotel Martino Ai Monti 1 hvězdiček

Dear Madam, We are sorry that you have left us such a negative review. She was with us only one night and of all the problems she never mentioned she let us know nothing during the stay knowing full well that we are reachable 24 hours a day for every need of the guests. On the noises from the other rooms, unfortunately it does not depend on us but on the education of the guests and if he had reported it to us we would have intervened, furthermore for all guests who are light sleepers we provide free disposable earplugs in each room. The bad smell in the bathroom is absolutely not due to poor cleaning but on rainy days a rise from the pipes can happen and this is common to our entire area. Giving a rating of 5 to the staff when I personally followed you in every aspect of your check in from the access instructions to the payment I do not consider it a rating that reflects the quality of the service offered, as well as the rating of 5 for cleanliness which has always been one of the strengths of our hotel. As far as the district is concerned, we are in the Rione Monti, the first town hall of the city and has always been one of the most beautiful districts of our city. On the size of the room the room we assigned you is a standard double which is the same room you saw and booked on booking.com. Regarding equipment, I think that having a room equipped with , fridge, TV, air conditioning, fast wifi connection, coffee maker, drinking water, tea kettle and private bathroom in the room is even more than what many hotels of our own category offer . Thank you Michael Dionisi owner of hotel martino ai monti

Dear Madam, We are sorry that you have left us such a negative review. She was with us only one night and of all the problems she never mentioned she let us know nothing during the stay knowing full well that we are reachable 24 hours a da… Zobrazit více