Hodnocení – Maso Agritur Santa Lucia

Dear Rajmund, we were just waiting for your review, the only one with a bad rating. As explained you while you were screaming in my face in front of everyone during breakfast, the mistery room, called on booking.com “economy room” (as it’s not possible to create customized room types) has only 3 pictures (on purpose) in one of which there’s clearly stated that the Mistery room is cheaper but we might ask you to change room. I showed you the pictures and explained you everything but you kept on telling me it was my mistake and not your mistake and that you are not required to check pictures out before booking. The first thing you said was that you were going to write a bad review on booking.com, as if that was to change a situation for the room you’ve booked. You just had to leave your luggage in the old room and we’d have moved it in the new one. By buying the Mistery room instead of a Standard room you saved 30 euros per night – per room…and all we’ve requested (by clearly stating it before the booking) was a room change. I politely explained you everything but you preferred screaming in my face instead of listening (there must be a reason if your family said “I’m sorry” on your behalf as soon as you left the reception). Regarding air- conditioning, it has 3 different levels, if you’d just asked, It would have been a pleasure to show you how. I don’t understand what you didn’t like about our breakfast times, which are 8 (finding already something from 7.30) to 10.30. Please let us know if there’s something else you meant and we can help. I’m sorry you spent so much energy screaming to me whilst you could have just enjoyed your stay at our Maso. Best regards Team Maso Santa Lucia

Dear Rajmund, we were just waiting for your review, the only one with a bad rating. As explained you while you were screaming in my face in front of everyone during breakfast, the mistery room, called on booking.com “economy room” (as it’s … Zobrazit více