Reviews of JOIVY Mazzini Brera
Via Giuseppe Mazzini 10, Milan City Centre, 20123 Milan, Italy
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Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewOnly Location
I don’t recommend this property as they don’t provide what was as descriped (AIR CONDITIONS) Which removed later from the list after I raised the complain , the staff were very rude , they were pretending they helping but not
Hello Waleed, Thank you for your feedback. We’re sorry to hear that your stay did not meet your expectations. We apologize for any inconvenience caused by the air conditioning issue and for any dissatisfaction with our staff’s response. We always aim to provide accurate information and helpful service, and we regret that we fell short in this instance. Your comments are taken seriously, and we will work on improving our communication and guest support. We appreciate you bringing these matters to our attention. Joivy Team
Hello Waleed, Thank you for your feedback. We’re sorry to hear that your stay did not meet your expectations. We apologize for any inconvenience caused by the air conditioning issue and for any dissatisfaction with our staff’s response. We… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 July 2025 · Stayed in June 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewAround area
Door ring, 3 times at night
Thank you for your feedback! We're glad you enjoyed the surrounding area. We apologize for the disturbance caused by the door ring during the night and will make sure it won't happen again. Safe travels!
Reviewed: 13 June 2025 · Stayed in June 2025
Verified reviewThe location of the property is fantastic and convenient.
The lift to the apartment is tiny and it was not working during our checkout day. No assistance was given to help with bringing luggage down as we were on the 4th floor. I was travelling alone with a child and it was really very bad to have the carry down our baggages all by myself. Unacceptable.
Thank you for sharing your feedback. We're glad to hear you enjoyed the location. However, we're truly sorry for the inconvenience with the lift and the lack of assistance during your checkout. We understand how challenging that must have been, especially while traveling alone with a child. We appreciate your patience and understanding.
Thank you for sharing your feedback. We're glad to hear you enjoyed the location. However, we're truly sorry for the inconvenience with the lift and the lack of assistance during your checkout. We understand how challenging that must have b… Show more
Reviewed: 7 April 2025 · Stayed in April 2025
Verified reviewSmell in the bathroom Not like picture lack of flexibility
Ciao Juliio, thank you for sharing your feedback. We're happy to hear that you liked the location, but we're sorry to learn that other aspects of your stay were disappointing. Your comments are important to us, and we will work to improve the areas you've mentioned. We hope to welcome you again and provide a more satisfying experience. Joivy Team
Ciao Juliio, thank you for sharing your feedback. We're happy to hear that you liked the location, but we're sorry to learn that other aspects of your stay were disappointing. Your comments are important to us, and we will work to improve t… Show more
Reviewed: 30 March 2025 · Stayed in March 2025
Verified reviewReviewed: 5 March 2025 · Stayed in January 2025
Verified reviewReviewed: 4 March 2025 · Stayed in March 2025
Verified reviewReviewed: 24 February 2025 · Stayed in January 2025
Verified reviewReviewed: 3 February 2025 · Stayed in February 2025
Verified reviewReviewed: 23 January 2025 · Stayed in December 2024
Verified reviewReviewed: 23 January 2025 · Stayed in January 2025
Verified reviewReviewed: 14 January 2025 · Stayed in January 2025
Verified reviewThe stay was very comfortable and the staff were very professional and cooperative at all times of the day and it was cleaned before arriving
The mattresses were old and needed replacing but that’s it
Hello Mastoora, thank you for your great feedback! We’re thrilled to hear you had a comfortable stay and enjoyed the service. We look forward to welcoming you back! Joivy team
Reviewed: 23 December 2024 · Stayed in December 2024
Verified reviewThe location was perfect in the sense of walking a couple minutes to the Duomo.
However it was right by a train track and was really loud of an evening with the trains constantly passing. It was also incredibly dirty! There was no duvet cover. Just a sheet on top of the duvet and a sheet underneath which was gross! When stripping the bed before leaving there was no mattress protector and the mattress was absolutely disgusting! I would not recommend the location and would not stay again.
Dear Kelly-Louise, Thank you for your feedback! We’re pleased that you appreciated the convenient location near the Duomo. However, we sincerely apologize for the cleanliness issues and the noise disruption from the nearby train tracks. Your comments are important to us, and we’ll take them into careful consideration to improve the overall guest experience. We understand how important comfort and cleanliness are, and we’re committed to ensuring future guests have a more pleasant stay. We hope to have the opportunity to host you again and provide a much-improved experience. Best regards, the Joivy team
Dear Kelly-Louise, Thank you for your feedback! We’re pleased that you appreciated the convenient location near the Duomo. However, we sincerely apologize for the cleanliness issues and the noise disruption from the nearby train tracks. … Show more
Reviewed: 14 December 2024 · Stayed in December 2024
Verified reviewperfect location
nothing
Dear Julia, Thank you for your perfect review! We're thrilled to hear you had a flawless stay and enjoyed the perfect location. We hope to welcome you back again soon! Best regards, the Joivy team
Reviewed: 5 December 2024 · Stayed in December 2024
Verified reviewReviewed: 29 November 2024 · Stayed in November 2024
Verified reviewReviewed: 14 October 2024 · Stayed in October 2024
Verified reviewReviewed: 11 October 2024 · Stayed in October 2024
Verified reviewPerfect location.
*** As we arrived, the floor was flooded from a leak from the fridge. We had to clean it. We couldn't use the fridge. I called the call centre of the property owner. They were very gentle to help us but no one came to fix the problem. I also wrote to them. *** Some taps don't work properly and hot water comes late. The pressure is weak. *** The pictures on the booking.com are of the property but not the same decoration. They were misleading. *** Price very high.
Dear Izi, Thank you for taking the time to share your thoughts about your recent stay! We are pleased to hear that you appreciated the perfect location of the property. However, we sincerely apologize for the inconvenience you experienced with the fridge. It’s disappointing to know that you arrived to a flooded floor, and we regret that we were unable to resolve this issue during your stay. Please rest assured that this matter has since been addressed, and we are taking steps to prevent such occurrences in the future. We also appreciate your feedback regarding the taps and hot water pressure. While we did not receive reports about these issues during your stay, we will conduct a thorough check to ensure everything is functioning correctly for future guests. Thank you once again for your feedback and we hope to have the opportunity to welcome you back for a much improved stay in the future! Best regards, the Joivy team
Dear Izi, Thank you for taking the time to share your thoughts about your recent stay! We are pleased to hear that you appreciated the perfect location of the property. However, we sincerely apologize for the inconvenience you experie… Show more
Reviewed: 21 September 2024 · Stayed in July 2024
Verified reviewReviewed: 7 September 2024 · Stayed in August 2024
Verified reviewReviewed: 4 September 2024 · Stayed in August 2024
Verified reviewReviewed: 2 July 2024 · Stayed in July 2024
Verified review