Reviews of Messapia Hotel & Resort 4 stars
Contrada Masseria Li Turchi, 73030 Leuca, Italy
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Reviewed: 6 June 2025 · Stayed in June 2025
Verified reviewEverything is horrible. I do not know how can someone can give much more than 1 star to this hotel.
The staff want only to charge your card. Nothing else. And to give in return only what they want. Not what you want. The room was horrible with bad smelling. At the breakfast they sit where they want not where you want. The client is nothing for them! I will complain against Booking for this hotel! This is far from worse. In negative way. I definitely not recommend this hotel.
Dear Guest, we are sincerely sorry that your experience at our property was not a positive one. However, based on your review, we are unable to clearly understand the specific issues you encountered. We would like to point out that, in order to make your stay more pleasant, we had assigned you a Deluxe room instead of the Classic room you originally booked, offering a complimentary upgrade. Additionally, we placed you in a room near the swimming pool, one of our most requested locations, hoping it would be to your liking. We regret to hear that this arrangement was not appreciated, due to the evening activities, which you found disturbing as early as 9:00 p.m. We are always available to find real-time solutions, and we regret not having received any further feedback during your stay, as we would have done our utmost to assist you. We do hope to have the opportunity to welcome you again in the future and provide you with the fully satisfying experience you deserve. Best regards
Dear Guest, we are sincerely sorry that your experience at our property was not a positive one. However, based on your review, we are unable to clearly understand the specific issues you encountered. We would like to point out that, in orde… Show more
Reviewed: 29 May 2025 · Stayed in May 2025
Verified review