Reviews of Hotel Metropole Taormina 5 stars
Corso Umberto, 154, 98039 Taormina, Italy
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 3 September 2025 · Stayed in August 2025
Verified reviewGood location.
The pictures advertised did not match room they gave us the first night. Very disappointing.
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe hotel was beautiful, the staff was great. The management was atrocious!! They do not help you with any kind of problem.
The management staff.
Dear Christian, Thank you for sharing your feedback about your recent stay at Hotel Metropole Taormina. We are delighted to know you enjoyed the beauty of our property, its location, and the dedication of our staff. We are sorry if some aspects of the management did not fully meet your expectations. As we explained during your stay, the situation was unfortunately beyond the hotel’s control, rather than a lack of support from our side. Your comments are truly valuable to us, and we hope to have the pleasure of welcoming you back for a fully satisfying experience. Warm regards, Santino Russo Front Office | Hotel Metropole
Dear Christian, Thank you for sharing your feedback about your recent stay at Hotel Metropole Taormina. We are delighted to know you enjoyed the beauty of our property, its location, and the dedication of our staff. We are sorry if some as… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewWe liked everything about this hotel. It's absolutely beautiful. The location is excellent and the view from the hotel is breathtaking. The staff are very friendly and efficient. Danilo in particular was excellent. He checked us in and from then he was hugely helpful with restaurant bookings and information on beautiful Taormina. The room we had was large and very comfortable. The swimming pool area was a little haven.
There was nothing that we disliked.
Dear Carole, Thank you so much for your wonderful review and for taking the time to share your experience at Hotel Metropole Taormina. We are delighted to know you enjoyed every aspect of your stay, from the breathtaking views and pool area to the comfort of your room. Your kind words about our team – and especially about Danilo – mean a lot to us. We will be sure to share your compliments with him, as he will be thrilled to know he made your stay even more special. We truly hope to welcome you back soon for another unforgettable stay in Taormina. Warm regards, Santino Russo Front Office | Hotel Metropole
Dear Carole, Thank you so much for your wonderful review and for taking the time to share your experience at Hotel Metropole Taormina. We are delighted to know you enjoyed every aspect of your stay, from the breathtaking views and pool area… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewLocation
Small room and noisy
Dear Steven, Thank you for sharing your impressions. We are pleased you enjoyed our location, though we are truly sorry your stay did not meet the level of comfort you expected. The room you reserved was a Superior with a view over Corso Umberto, ranging between 20 and 30 sqm. Normally, we love to offer our guests an upgrade to a larger and quieter room, but as the hotel was fully booked this was unfortunately not possible. We are also saddened to hear that our staff and cleanliness did not reflect the care and attention we aim to provide. Your feedback is valuable, and we hope to welcome you back for a stay that truly reflects the warmth and detail that are the essence of our hospitality. Warm regards, Santino Russo Front Office | Hotel Metropole Taormina
Dear Steven, Thank you for sharing your impressions. We are pleased you enjoyed our location, though we are truly sorry your stay did not meet the level of comfort you expected. The room you reserved was a Superior with a view over Corso Um… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewGreat location
Service sometimes slow due to not enough staff at pool and breakfast. Not enough room at the pool for guests.
Dear Gavin, Thank you for sharing your experience and for your valued feedback about our staff, cleanliness and location. We are sorry that service at the pool and during breakfast sometimes felt slower than expected. We are working on optimizing our team organization to ensure greater efficiency while maintaining the personalized care we value. We also recognize that pool space can feel limited at times and will continue to focus on making it as enjoyable as possible. We look forward to welcoming you back for an even more seamless and relaxing stay. Warm regards, Santino Russo Front Office | Hotel Metropole Taormina
Dear Gavin, Thank you for sharing your experience and for your valued feedback about our staff, cleanliness and location. We are sorry that service at the pool and during breakfast sometimes felt slower than expected. We are working on opti… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewEverything. The location is fantastic, the view is fantastic, the pool area is gorgeous, the rooms are beautiful. We stayed in 2 rooms, one with a balcony and one with the spa on the balcony, both were great.
Nothing
Dear Stacey, Thank you so much for sharing your wonderful review! We are delighted to know that our hotel has become one of your favourites and that you enjoyed the location, the views, the pool area, and our rooms. There are places that stay in the heart, and we hope that we can be one of them for you. It was truly a pleasure to welcome you, and we look forward to having you back for another unforgettable stay in Taormina. Warm regards, Santino Russo Front Office | Hotel Metropole
Dear Stacey, Thank you so much for sharing your wonderful review! We are delighted to know that our hotel has become one of your favourites and that you enjoyed the location, the views, the pool area, and our rooms. There are places that … Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewSuperb location, great facilities, amazing views and outlook from the hotel. The breakfast was fantastic and bar and pool were great. All the staff were incredibly attentive, Amber and Lucia were amazingly helpful during our weeks stay and Maria’s historic and ice-cream tours of Taormina were brilliant.
Nothing to criticise.
Dear Barry, Thank you for choosing Hotel Metropole for your week in Taormina and for your truly generous words. We are delighted to know that every aspect of your stay – from the location and views to the breakfast, bar, and pool – contributed to a memorable experience. Your appreciation for the attentiveness of our team is deeply valued; Amber, Lucia, and Maria will be truly pleased to know they helped make your time with us so special. We hope to have the pleasure of welcoming you back again soon for another unforgettable stay. Warm regards, Santino Russo Front Office | Hotel Metropole
Dear Barry, Thank you for choosing Hotel Metropole for your week in Taormina and for your truly generous words. We are delighted to know that every aspect of your stay – from the location and views to the breakfast, bar, and pool – contrib… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewValet service was bad both for drop off and departure: waiting time and communication. Coffee capsules not renewed one day to the other
Dear George, Thank you for taking the time to share your experience following your stay at Hotel Metropole. We are pleased to know that you appreciated the exceptional location and views, as well as the distinctive layout of our rooms. At the same time, we are truly sorry to read about the inconvenience you encountered with the valet service and the coffee capsule replenishment. Please rest assured that we have shared your comments with the relevant departments to ensure that such episodes do not recur. Your feedback is essential to help us improve the experience we offer to each and every guest. We hope to have the opportunity to welcome you back in the future and offer you a stay more in line with the standards we strive to uphold. Kind regards, Santino Russo Front Office | Hotel Metropole
Dear George, Thank you for taking the time to share your experience following your stay at Hotel Metropole. We are pleased to know that you appreciated the exceptional location and views, as well as the distinctive layout of our rooms. At … Show more
Reviewed: 13 August 2025 · Stayed in July 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewYes. Beautiful
I liked everything.
Dear Guest, thank you for sharing your experience and for your kind words! We are delighted to know that you enjoyed every aspect of your stay, and we look forward to welcoming you back to Taormina for another wonderful experience at Hotel Metropole. Kind regards, Santino Russo Front Office | Hotel Metropole
Dear Guest, thank you for sharing your experience and for your kind words! We are delighted to know that you enjoyed every aspect of your stay, and we look forward to welcoming you back to Taormina for another wonderful experience at Hotel … Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewThe location is perfect. We had a sea view room with an incredible view. The staff were excellent. Danilo at reception was exceptionally accommodating and helpful. He very kindly welcomed us and gave us great recommendations.
Dear Anna, Thank you sincerely for sharing such wonderful words. We are delighted to know that your stay at Hotel Metropole lived up to your expectations and that you enjoyed our location, the breathtaking sea view, and the warm welcome from our team. A special thank you from Danilo, who will be thrilled to know he helped make your experience even more memorable. We look forward to welcoming you back to Taormina for another unforgettable moment of beauty and relaxation. Warm regards, Santino Russo Front Office | Hotel Metropole
Dear Anna, Thank you sincerely for sharing such wonderful words. We are delighted to know that your stay at Hotel Metropole lived up to your expectations and that you enjoyed our location, the breathtaking sea view, and the warm welcome fro… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewGood space.
My room was faced to Corso Umberto and we could hear the noise from the street. If you have a room faced to the sea you will not have this problem. Our suggestion is to install a soundproof window for rooms which are back to the street
Dear Pedro, Greetings from Taormina! Thank you for sharing your experience at Metropole and for your kind words. We are delighted that you appreciated the care we put into every detail of our property. We truly value your suggestion regarding soundproofing for the rooms facing Corso Umberto and will share it with our Management as part of our ongoing commitment to enhancing guest comfort. We look forward to welcoming you back, perhaps in one of our sea view rooms, for an even more relaxing and memorable stay. Kind regards, Santino Russo Front Office Manager Hotel Metropole Taormina
Dear Pedro, Greetings from Taormina! Thank you for sharing your experience at Metropole and for your kind words. We are delighted that you appreciated the care we put into every detail of our property. We truly value your suggestion regar… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewThe Best Hotel Experience We’ve Ever Had! Hotel Metropole Taormina is hands down the best hotel we have ever stayed in. We originally planned to stay for just two nights but ended up extending to four because we simply couldn’t bring ourselves to leave. From the moment we arrived, we were treated like absolute royalty. The staff here genuinely go above and beyond nothing is ever too much trouble, and they make you feel so special every single day. The location is unbeatable. You’re less than a five-minute walk from absolutely everything in Taormina, yet the hotel feels like its own peaceful oasis. The pool area is incredible, offering breathtaking views that you’ll never forget. Breakfast each morning was a highlight not only was the food beautiful and fresh, but the service was exceptional. The gentleman at the breakfast buffet (we didn’t catch his name) amazed us by remembering our drink order every single morning and greeting us with the warmest smile. A special mention to Maria and Ambra, who were absolutely amazing throughout our stay. Their kindness and attention to detail truly made our experience unforgettable. If you’re looking for a luxury stay where you’ll be cared for in every possible way, Hotel Metropole is it. We will be dreaming about this place until we can return!
Dear Tiffany, Thank you so much for sharing such a wonderful review and for choosing Hotel Metropole Taormina. We are delighted to know that your stay turned into such a memorable experience that you extended it beyond your original plans. It brings us great joy to read your kind words about our location, pool area, and breakfast, and especially your recognition of Maria, Ambra, and our breakfast colleague, whose warmth and attention made a difference in your mornings. We will be proud to share your compliments with them. We truly look forward to welcoming you back for another unforgettable stay in Taormina. Warm regards, Giuseppina Costantino Hotel Manager
Dear Tiffany, Thank you so much for sharing such a wonderful review and for choosing Hotel Metropole Taormina. We are delighted to know that your stay turned into such a memorable experience that you extended it beyond your original plans. … Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewThe Best Hotel Experience We’ve Ever Had! Hotel Metropole Taormina is hands down the best hotel we have ever stayed in. We originally planned to stay for just two nights but ended up extending to four because we simply couldn’t bring ourselves to leave. From the moment we arrived, we were treated like absolute royalty. The staff here genuinely go above and beyond nothing is ever too much trouble, and they make you feel so special every single day. Our room was cleaned 2–3 times a day, always left spotless, and filled with thoughtful touches like chocolates and fresh water bottles that made us feel truly pampered. The location is unbeatable. You’re less than a five-minute walk from absolutely everything in Taormina, yet the hotel feels like its own peaceful oasis. The pool area is incredible, offering breathtaking views that you’ll never forget. Breakfast each morning was a highlight not only was the food beautiful and fresh, but the service was exceptional. The gentleman at the breakfast buffet (we didn’t catch his name) amazed us by remembering our drink order every single morning and greeting us with the warmest smile. A special mention to Maria and Ambra, who were absolutely amazing throughout our stay. Their kindness and attention to detail truly made our experience unforgettable. If you’re looking for a luxury stay where you’ll be cared for in every possible way, Hotel Metropole is it. We will be dreaming about this place until we can return!
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 3 August 2025 · Stayed in July 2025
Verified reviewProperty location is breathtaking and the staff go above and beyond expectations. From the moment we arrived, Danilo met us with warmth, he made our arrival so memorable and continued to help us navigate Taormina throughout our stay with advice for the beaches, restaurants and transfers. He was so helpful and made phone calls for us to make reservations in Italian. He couldn’t do enough for us. Breakfast was delicious and staff were attentive and friendly. The pool is a stunning space to relax and just absorb the stunning views. Hotel Metropole is incredible and no photo we saw before our arrival did it justice.
Nothing - everything was great
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewLoved the location ,the views were insane ! So close to restaurants, shopping and bars , walked outside the hotel and in the main strip , vibrant and beautiful ❤️
Loved it all !!
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewSuper location, very friendly and helpful staff, comfortable bed.
Nothing
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewi liked it all, no complaints
Nothing
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified review