Reviews of Mosaic Central Guest House

Location.

The elevator, some time work and some did it work.

The location is perfect.

The staff are not welcoming. We requested not to clean our room, they still cleaned it. We requested if we can borrow an iron, they did not response at all. The toilet is a bit dirty no matter how they clean it. The bidet has molds. The sink were clog.

They are cleaning every day the room changing everything, the location is close to metro station for colloseum, and is 20 min walking distance from Trevi, Spanish steps and Pantheon.

WE WERE LOCKED OUT OF OUR ROOM @ 11.30pm with our 10yr old child - all because we hadn't paid the expensive Euro30 tourist tax at the end of our second day! At Check-in, Christian was friendly and courteous, and informed us, that the 30Euro Tourist Tax was payable in cash (we had no cash) but "You can pay it later, no rush, just whenever".... But then with NO PRIOR WARNING, we were locked out on the second night staying at the hotel! The reception door, apparently manned 24hrs/7days, was locked! For 20min, we pressed the intercom multiple times with no answer, and we started to panic, thinking we would have to look for another accommodation for the night! To our relief, the reception night staff finally turned up, who went on to inform us plainly: "You haven't paid your 30 euros tourist tax. That's why you are locked out. It's our policy!". NO apologies! When we said, it's absurd to lock anyone out of their PAID room, especially when children are involved, he again said plainly "So, he is 10?" *Other disappointments were: 1. My wife's bed (tripple room with three single beds) was broken, which we only noticed after the first night's bad sleep! The bed frame was replaced the next day but they couldn't even be bothered to make it, and threw the same mattress the wrong way around onto the new frame! 2. The room was never cleaned or towels replaced. 3. Noisy toilet: Don't flush the toilet in the night, or you won't go back to sleep! After flushing, it takes a long time to refill. 4. Noisy Aircon: It works but seems to go into a sleep-mode...and start up extremely loud after 15min and wake us up over & over again! 5. The step down from the shower is about 30cm and very dangerous. 6. As per description, we were supposed to have breakfast incl, but we were asked to pay Euro6 pp - after inspecting it, we decided to have breakfast elsewhere (it was very basic)! 7.

Location -excellent

Strange smell Very small

The location was so great and the staff were helpful.

Good location to move to different locations. The staff is very friendly. The place is clean.

The room was facing other buildings behind the house, and the window opened to the common balcony. The view was a bit crowded, and there was not a lot of sky to see. The overall feeling of the room was boring and a bit gloomy. The bed was very uncomfortable, the safety box in the room didn't work, and the fridge wasn't too cold. The lift is very, very tight for two with bags, and absolutely not practical because there are double doors that are opened inside the lift.

Location was perfect

AC did not worked. We switched the room but second room’s AC also wasn’t working. They charged us 10 euro for giving us a different room even though it is not our fault first room’s AC was not working. Also bathrooms were out dated and wasn’t very clean.

Good people , nice helping guys at reception

Nice touristy location, walk to metro. Very secure. Friendly and 24hr reception. Elevator. Air Conditioning. Spacious room.

Terrible uncomfortable beds! Ok for short stay.

Great location once we found it.

It took more than an hour to locate once we got off our train. Multiple locals and a couple of police officers tried to help. One taxi picked up up and drove around in a huge circle and then gave up!

A lot of room clean comfortable

Warm in room

Central station, Trevi Fountain, Piazza Venezia and Colosseum all within 20 min of walkable distance from the hotel.

Very confined room.

Good location. Close to the Colosseum, Roma Termini and metro.

There are three rooms in an apartment where one of the room was mine. The soundproof is very poor; you can hear the people next door. There was also no hot water in the shower.

Location was good and close to rome termini

Super friendly staff, decent location, great value

A little basic but it has everything you need!