Reviews of Hotel Mosaic 1 stars
Via Cernaia 39B, Central Station, 00185 Rome, Italy
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Reviewed: 1 February 2025 · Stayed in January 2025
Verified reviewLocation only
So the overall experience was horrible. The day we went Leo (one of the staff) was in the reception and he was nice and we paid wheb we entered. Then he told us that we have to pay city tax which is cash, we told him we don't have cash not he said its fine pay tomorrow or the day after tomorrow no problem. Then the WiFi was not working in our room we informed 3 different staff one of the were rude and said we will see what we can do, we could nt even make any audio calls online the connection was that poor. The next day we went out and when we came back the other staff said someone came and fixed the WiFi which was a lie ad it was the same poor connection t during our whole stay. Then we notive always few people are sitting in the common area which was just beside the reception and using laptop, I pad an phones then we guessed that their WiFi is faulty and they knew everything but the pretended and lie. Secondly, the TV was not working in our room, informed them 3 times as I have a baby he likes to watch cartoon also they don't have Internet but they didn't do anything. Thirdly, on the second day when we came back from around 6pm we too the key and went to our room and the room was locked, then my husband called the reception and he asked him to come downstairs, my husband said the room is locked why? He replied did yiu have 24 euros city tax due, my husband was shocked that we paid almost 150 euros and you locked the room for that then he immediately paid the cash as we withdraw the money to pay them that day. Lastly, the cleaners just change the towels everyday, the furnitures were really dirty and the floor was full of shoe marks it feels like never cleaned or moped. They just didn't care even though I informed then that I have a baby I want a clean room. They keep lying about Internet. Booking.com as authority should physically go and investigate before putting these hotel ads in for t is us. Highly disappointed with the staff behaviour.
Reviewed: 5 December 2024 · Stayed in November 2024
Verified reviewThe door frame of our bathroom fell down out of a sudden
Reviewed: 1 December 2024 · Stayed in November 2024
Verified reviewReviewed: 29 November 2024 · Stayed in November 2024
Verified reviewEasy and centric location Nice room and clean
Staff was
Reviewed: 24 November 2024 · Stayed in November 2024
Verified reviewReviewed: 19 September 2024 · Stayed in August 2024
Verified reviewLocation
Was good value
Reviewed: 18 September 2024 · Stayed in September 2024
Verified reviewThe location was nice and close to where I needed to be but still hidden, which made it the ideal place for me.
1 thing about the room , the stepdown from the shower is a bit to Steep. Also, there need some thicker matters .
Reviewed: 5 February 2024 · Stayed in December 2023
Verified reviewReviewed: 3 December 2023 · Stayed in December 2023
Verified reviewThe place and comodities
Some aspects of the cleaning in the building
Reviewed: 18 November 2023 · Stayed in November 2023
Verified reviewThe staff were extremely helpful and very friendly. Good sized room with en suite and a nice location in Rome. Very good value for money.
Reviewed: 13 November 2023 · Stayed in November 2023
Verified reviewReviewed: 13 November 2023 · Stayed in November 2023
Verified reviewReviewed: 23 February 2023 · Stayed in February 2023
Verified reviewReviewed: 27 December 2022 · Stayed in December 2022
Verified reviewReviewed: 2 October 2022 · Stayed in September 2022
Verified reviewLocation, reception and cleaning everyday.
Pillows and bed.