Reviews of NH Lecco Pontevecchio 4 stars
Via Azzone Visconti 84, 23900 Lecco, Italy
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Reviewed: 8 September 2025 · Stayed in September 2025
Verified reviewThe hotel was in a good location, right next to Lake Como and 10 minutes' walk to central shopping and eating are. The room was a good size with a good size balcony opening onto a garden area. The breakfast had a very large variety of good food.
The balcony was dirty and the chairs on the balcony had to be cleaned before use. The breakfast hot options of eggs, bacon and sausages were not hot - really disappointing.
Reviewed: 6 September 2025 · Stayed in September 2025
Verified reviewBest location in Lecco quiet rooms overlooking the beautiful river and wonderful bridge used to sit and gaze at it at night beautifully lit up, the herons sit and fish day and night lovely to watch Great breakfast for vegetarians fantastic staff especially Patricia, she went out of her way to help fantastic staff member NH should be proud of her. Comfortable beds great bath and shower
Everything fantastic
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in July 2025
Verified reviewwe were completely satisfied with everything except the breakfast
there could have been more choices in the breakfast, I think it wasn’t good enough
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewStaff were amazing, beautiful view
The room is a bit small
Reviewed: 28 August 2025 · Stayed in August 2025
Verified review+ comfortable mattress + bathroom with bidet + quiet area + good position
We arrived in Lecco at 10 pm and the hotel did not offer us transportation from the train station to the hotel. The staff recommended us to take a taxi from the train station, but there were no taxi available at the train station. We called the phone number listed, but the number was not good, and for that we appreciate that the hotel could helped us with ordering a taxi.
Dear Teodora Your detailed feedback is much appreciated. It's wonderful to hear that you found our mattress comfortable, enjoyed the equipped bathroom, and appreciated the tranquility and prime location of our hotel. In regards to your transportation experience upon arrival, we understand the inconvenience you faced. Our hotel is always keen on ensuring a smooth and hassle-free journey for our guests, and we are sorry to hear about the situation you encountered. While we cannot provide transportation, we always strive to assist our guests with useful and accurate information. We hope that, despite this incident, your stay with us was pleasant and that we will have the opportunity to serve you again in the future. We are committed to continually improving our guest experience and your feedback is invaluable in that process. Best regards. YLENIA FRANCO NH Pontevecchio
Dear Teodora Your detailed feedback is much appreciated. It's wonderful to hear that you found our mattress comfortable, enjoyed the equipped bathroom, and appreciated the tranquility and prime location of our hotel. In regards to your tr… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThe room is specious and furniture is adequate. Staff at front office are very friendly. Location is phenomenal between the center and the water strip.
Nothing
Dear Mr Mohammed Your complimentary remarks about our spacious rooms, friendly front office staff, and prime location are genuinely appreciated. It sounds like you had a wonderful stay with us, which is what we aim for. Our mission is to create a comfortable and enjoyable stay for our guests, so it's fantastic to hear that we met your expectations. Your satisfaction is our top priority, and we're truly glad to know that you found nothing negative during your stay, which reflects the high standards we aspire to. We look forward to welcoming you back for another phenomenal stay in the future. Best regards YLENIAFRANCO NH Pontevecchio
Dear Mr Mohammed Your complimentary remarks about our spacious rooms, friendly front office staff, and prime location are genuinely appreciated. It sounds like you had a wonderful stay with us, which is what we aim for. Our mission is to c… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewIt’s located
N/A
Dear Guest, We're thrilled to hear that our hotel's location met your needs and expectations. Our team always strives to provide a convenient and enjoyable stay for our valued guests. We hope to have the pleasure of welcoming you back in the future. Best regards YLENIA FRANCO NH Pontevecchio
Dear Guest, We're thrilled to hear that our hotel's location met your needs and expectations. Our team always strives to provide a convenient and enjoyable stay for our valued guests. We hope to have the pleasure of welcoming you back in t… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewBreakfast was good, room was good and the location was good.
Disappointed the restaurant was not open for dinner and felt when we booked we should have been advised of this. The front desk staff were not friendly at all.
Dear Mr Resz It's a pleasure to hear that you had a pleasant experience with our breakfast selection, room amenities, and location. We strive to offer our guests a comfortable and enjoyable stay. We are sorry that our food and beverages services do not met your expectations ,because we have decide to reduce the menù à la carte during that week end Your feedback is crucial to us as it helps us identify the areas where we can improve. We appreciate your honest comments and we hope to have the opportunity to serve you better in the future. YLENIA FRANCO NH Pontevecchio
Dear Mr Resz It's a pleasure to hear that you had a pleasant experience with our breakfast selection, room amenities, and location. We strive to offer our guests a comfortable and enjoyable stay. We are sorry that our food and beverages s… Show more
Reviewed: 25 August 2025 · Stayed in June 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewBed was comfortable
Staff are rude
Dear valued guest, It's truly heartening to hear that you found our beds to be comfortable. We strive to provide our guests with a restful and relaxing environment, so it is a pleasure to hear that we met your expectations in this regard. However, it is deeply regrettable to hear that you felt our staff did not meet the standard of courtesy and professionalism we expect. Our philosophy is to ensure all our guests receive superior service, and we are sincerely sorry if this was not reflected during your stay. Thank you once again for sharing your experience. Your feedback is invaluable to us and will be taken into account as we continually strive to improve our service. We hope to have the opportunity to welcome you back in the future. YLENIA FRANCO NH Pontevecchio
Dear valued guest, It's truly heartening to hear that you found our beds to be comfortable. We strive to provide our guests with a restful and relaxing environment, so it is a pleasure to hear that we met your expectations in this regard. … Show more
Reviewed: 24 August 2025 · Stayed in July 2025
Verified reviewEverytime a nice experience, love this Hotel
Dear Guest, Your kind words are truly uplifting. It's a pleasure to know that we've been able to consistently provide you with enjoyable stays. Our team takes pride in ensuring all our guests have delightful experiences. Looking forward to welcoming you back again in the future. ETTORE SCUTERI NH Pontevecchio
Dear Guest, Your kind words are truly uplifting. It's a pleasure to know that we've been able to consistently provide you with enjoyable stays. Our team takes pride in ensuring all our guests have delightful experiences. Looking forward to… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewLate check out was nice, clean facility and staff spoke English well! Quick to help with out door key which didn’t work at start.
Dear Mr Radovan Your positive remarks about our facilities and staff are greatly appreciated! It's wonderful to hear that our team was quick to assist you when you had difficulty with your door key. Regarding the late check-out, we're glad to know it added convenience to your stay. Our aim is always to make our guests' experience as comfortable and hassle-free as possible. Once again, thank you for sharing your feedback. We look forward to welcoming you back in the future. YLENIA FRANCO NH Pontevecchio
Dear Mr Radovan Your positive remarks about our facilities and staff are greatly appreciated! It's wonderful to hear that our team was quick to assist you when you had difficulty with your door key. Regarding the late check-out, we're gl… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewClean convenient good breakfast.
The outdoor patio could use some greenery.
Dear Rachel, Your positive remarks about the cleanliness of our hotel and the quality of our breakfast are much appreciated. It's always a pleasure to hear that our efforts in maintaining high standards are recognized by our esteemed guests. Regarding your comment about the outdoor patio, we appreciate your perspective. Our aim is to create a comforting and aesthetic environment that all our guests can enjoy. Your feedback has been noted and it is through such valuable suggestions from guests like you that we continually seek to improve. Looking forward to welcoming you back soon. Best Regards. YLENIA FRANCO NH Pontevecchio
Dear Rachel, Your positive remarks about the cleanliness of our hotel and the quality of our breakfast are much appreciated. It's always a pleasure to hear that our efforts in maintaining high standards are recognized by our esteemed guest… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewVery attentive personal, we requested to change the room with a better view and they were happy to assist. And kudos to the barman - he stayed late, even after his working hours, to serve us with best aperol and Campari spritz in the town! Breakfast was good, especially their croissants!
we didn't have a balcony in our room
It's delightful to hear about your positive experience with our dedicated staff and our barman's exceptional service. Your compliments on our breakfast, particularly the croissants, are appreciated. Regarding the balcony, our rooms vary in features, and we'd be glad to assist with specific requests on your next visit. ETTORE SCUTERI NH Pontevecchio
It's delightful to hear about your positive experience with our dedicated staff and our barman's exceptional service. Your compliments on our breakfast, particularly the croissants, are appreciated. Regarding the balcony, our rooms vary in … Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewLast minute booking and late checkout at midday! Restaurant had delicious Italian food and mega sized drinks
Nothing
Dear Guest, It is heartening to hear about your satisfactory experience with us. Your commendations regarding our Italian cuisine and drinks are greatly appreciated. It's wonderful to see that our flexibility in booking and checkout times served you well. We look forward to welcoming you back for another memorable stay in the future. Best Regards. ETTORE SCUTERI NH Pontevecchio
Dear Guest, It is heartening to hear about your satisfactory experience with us. Your commendations regarding our Italian cuisine and drinks are greatly appreciated. It's wonderful to see that our flexibility in booking and checkout times … Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewGreat location
Needs some upgrading especially the rooms
Dear Guest, Your feedback is indeed valuable to us. It's delightful to hear that you appreciated our hotel's location. As for the rooms, we continually strive to provide exceptional experiences, and we acknowledge your thoughts on this matter. Rest assured, we're dedicated to making improvements where necessary for the comfort and satisfaction of our guests. Sincerely, [Your Hotel] ETTORE SCUTERI NH Pontevecchio
Dear Guest, Your feedback is indeed valuable to us. It's delightful to hear that you appreciated our hotel's location. As for the rooms, we continually strive to provide exceptional experiences, and we acknowledge your thoughts on this mat… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewRoom service: A bottle of water was provided only on the first day. At the coffee station, used cups were not replaced, and coffee was not replenished after it was used. A used tissue was left on the bathroom counter.
Dear Guest, We regret to learn about the issues you experienced with our room service. Your comfort and satisfaction are our top priorities, and it is disheartening to know that your stay did not meet these expectations. Your feedback is valuable and it helps us strive for better service. We hope you give us a chance to demonstrate our commitment to excellence on your next visit. ETTORE SCUTERI NH Pontevecchio
Dear Guest, We regret to learn about the issues you experienced with our room service. Your comfort and satisfaction are our top priorities, and it is disheartening to know that your stay did not meet these expectations. Your feedback is … Show more