Reviews of Hotel Niccolo' V - Terme dei Papi 4 stars
12 Strada Bagni, 01100 Viterbo, Italy

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Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewAlways a pleasure
Dear Mrs Rose, thank You for Your appreciation. We are happy to know that You spent a pleasant stay at our Hotel Niccolò V****S in Terme dei Papi and we hope to have You again as our welcome customer. Best regards Customer care Terme dei Papi Ilaria
Dear Mrs Rose, thank You for Your appreciation. We are happy to know that You spent a pleasant stay at our Hotel Niccolò V****S in Terme dei Papi and we hope to have You again as our welcome customer. Best regards Customer care Terme dei P… Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewFantastic thermal pool
The breakfast for someone who enjoys savoury start was quite minimal.
Dear guest, thank You for your appreciation. We are happy to know that you spent a pleasant stay at our new Hotel in Terme dei Papi and we hope to have you again as our welcome customer. Best regards Terme dei Papi Ilaria
Reviewed: 28 April 2025 · Stayed in April 2025
Verified reviewReviewed: 13 April 2025 · Stayed in April 2025
Verified reviewGreat spa hotel with huge clinic, spa center, open thermal pool, lovely restaurants and amazing breakfast ( usually breakfasts are drama for me in Italy if you know what I mean:) Hotel has nice design, rooms are clean, new and very comfortable
everything is great:)
Dear Customer, Thank you for the nice words dedicated to our Hotel Niccolò V****S – Terme dei Papi. The staff works every day with enthusiasm in order to satisfy more and more the expectations of our guests. We hope You will be our guest in the future. Best regards Customer care Terme dei Papi Ilaria
Dear Customer, Thank you for the nice words dedicated to our Hotel Niccolò V****S – Terme dei Papi. The staff works every day with enthusiasm in order to satisfy more and more the expectations of our guests. We hope You will be our guest… Show more
Reviewed: 23 February 2025 · Stayed in February 2025
Verified reviewThe hotel is located in the quiet, historic town of Viterbo. One of its main attractions is the thermal pool. The pool is available from 8:00 AM exclusively for hotel guests and opens to the public at 9:00 AM. Overall, we chose this hotel for its thermal pool, and we did not regret it. It was a real pleasure to walk from the thermal baths to our room in a robe. The breakfast was European-style.
Dear customer, Thank you for the nice words dedicated to our Hotel Niccolò V****S – Terme dei Papi Viterbo The staff works every day with enthusiasm in order to satisfy more and more the expectations of our guests. We hope You will be our guest in the future. Best regards Customer care Terme dei Papi Ilaria
Dear customer, Thank you for the nice words dedicated to our Hotel Niccolò V****S – Terme dei Papi Viterbo The staff works every day with enthusiasm in order to satisfy more and more the expectations of our guests. We hope You will be our… Show more
Reviewed: 8 February 2025 · Stayed in January 2025
Verified reviewReviewed: 7 February 2025 · Stayed in February 2025
Verified reviewReviewed: 31 January 2025 · Stayed in January 2025
Verified reviewReviewed: 9 December 2024 · Stayed in December 2024
Verified reviewReviewed: 7 December 2024 · Stayed in December 2024
Verified reviewPool was not included, even the price of the room was realy high. It is better to rent some other hotel and just come for pool visit.
Dear customer, Thank you for staying at our Hotel. We offer various packages that include various accommodation solutions, starting from the B&B rate for business customers up to all-inclusive rates that include all spa services at dedicated prices for guests of the Hotel Niccolò V. Certain that we have clarified every doubt, Best regards Customer care Terme dei Papi Ilaria
Dear customer, Thank you for staying at our Hotel. We offer various packages that include various accommodation solutions, starting from the B&B rate for business customers up to all-inclusive rates that include all spa services at dedi… Show more
Reviewed: 22 November 2024 · Stayed in November 2024
Verified reviewReviewed: 18 November 2024 · Stayed in November 2024
Verified reviewReviewed: 11 November 2024 · Stayed in November 2024
Verified reviewReviewed: 11 November 2024 · Stayed in November 2024
Verified reviewReviewed: 6 November 2024 · Stayed in November 2024
Verified reviewThe hotel is extremely clean and quiet. The pool is nice and not too crowded. The breakfast is varied.
The pricing system is confusing. Entrance to the pool is not included in your booking. We were told we could use our entrance for 24 hours but then were charged for every day we used the pool. Happy hour is advertised but not implemented.
Dear customer, Thank you for staying at our facility and for appreciating our services. We offer different types of stays, from bed and breakfast only for business customers to all-inclusive rates reserved exclusively for hotel guests. At the Alighieri Caffè it is always possible to enjoy the happy hour in total relaxation at the times indicated and the Staff is always present to welcome our kind guests. In the hope of your future stay, Best regards, Customer care Terme dei Papi Ilaria
Dear customer, Thank you for staying at our facility and for appreciating our services. We offer different types of stays, from bed and breakfast only for business customers to all-inclusive rates reserved exclusively for hotel guests. At t… Show more
Reviewed: 5 November 2024 · Stayed in November 2024
Verified reviewEverything. The pool. The shower. The staff at the reception were super!!!!
Dear customer, We thank you for staying at the Hotel Niccolò V****S of the Terme dei Papi in Viterbo and for your kind words of appreciation. All our staff works every day with enthusiasm in order to satisfy more and more the expectations of our guests. In the hope of your future stay. Best regards Customer care Terme dei Papi Ilaria
Dear customer, We thank you for staying at the Hotel Niccolò V****S of the Terme dei Papi in Viterbo and for your kind words of appreciation. All our staff works every day with enthusiasm in order to satisfy more and more the expectations … Show more
Reviewed: 1 November 2024 · Stayed in October 2024
Verified reviewReviewed: 30 October 2024 · Stayed in October 2024
Verified reviewThe facility is super especially the Grotto experience. Staff took good care of my inquiries and packed a good breakfast pack for my early departure. Very warm experience. Will return and recommend to friends.
Nothing
Dear customer, We thank you for staying at the Hotel Niccolò V****S of the Terme dei Papi in Viterbo and for your kind words of appreciation. All our staff works every day with enthusiasm in order to satisfy more and more the expectations of our guests. In the hope of your future stay. Best regards Customer care Terme dei Papi Ilaria
Dear customer, We thank you for staying at the Hotel Niccolò V****S of the Terme dei Papi in Viterbo and for your kind words of appreciation. All our staff works every day with enthusiasm in order to satisfy more and more the expectations… Show more
Reviewed: 20 October 2024 · Stayed in October 2024
Verified reviewReviewed: 7 October 2024 · Stayed in October 2024
Verified reviewCleanliness, accessibility and friendliness of the staff and round the clock availability of the staff. Staff were very welcoming and helpful.
Dear customer, We thank you for staying at the Hotel Niccolò V****S of the Terme dei Papi in Viterbo and for your kind words of appreciation. All our staff works every day with enthusiasm in order to satisfy more and more the expectations of our guests. In the hope of your future stay. Best regards Customer care Terme dei Papi Ilaria
Dear customer, We thank you for staying at the Hotel Niccolò V****S of the Terme dei Papi in Viterbo and for your kind words of appreciation. All our staff works every day with enthusiasm in order to satisfy more and more the expectations o… Show more
Reviewed: 5 October 2024 · Stayed in October 2024
Verified reviewEverything
Dear customer, We thank you for staying at the Hotel Niccolò V****S of the Terme dei Papi in Viterbo and for your kind words of appreciation. All our staff works every day with enthusiasm in order to satisfy more and more all the expectations of our guests. In the hope of your future stay. Best regards Customer care Terme dei Papi Ilaria
Dear customer, We thank you for staying at the Hotel Niccolò V****S of the Terme dei Papi in Viterbo and for your kind words of appreciation. All our staff works every day with enthusiasm in order to satisfy more and more all the expectatio… Show more
Reviewed: 23 September 2024 · Stayed in September 2024
Verified reviewhotel was nice and the pool very nice . have not used the other facilities unfortunately!
dinner quality was not good, breakfast food was not of a high standard for a 4 star superior hotel.
Dear customer, Thank you for Your staying at our Hotel and for Your appreciation. However, we are sorry to read what has been reported about the restaurant and breakfast, which has always been a source of great satisfaction for our customers precisely because of the quality of products and the variety of the same. In the hope of a future stay, we offer, Best regards Customer care Terme dei Papi Ilaria
Dear customer, Thank you for Your staying at our Hotel and for Your appreciation. However, we are sorry to read what has been reported about the restaurant and breakfast, which has always been a source of great satisfaction for our custom… Show more
Reviewed: 7 September 2024 · Stayed in September 2024
Verified reviewHuge pool, the grotto was hot and steamy..a very complete experience. Rooms were clean and had robes, crocs and pool towels. Breakfast was abundant and varied. Restaurant was good. Staff was very nice and helpful!
Not a lot of variety at the restaurant and since after the hot springs you don’t really want to drive elsewhere it’s all there is. A little hard to find the different places within the hotel/spa/pool. A Little like a maze.
Dear Guest, Thank You for the nice words dedicated to our Hotel Niccolò V****S – Terme dei Papi. We are happy to know that you spent a pleasant stay at our new Hotel in Terme dei Papi. We are sorry to read your comment about our restaurant, which has always been a source of great satisfaction for our guests, both for the quality of the products and the staff. We hope You will be our guest in the future. Best regards Customer care Terme dei Papi Ilaria
Dear Guest, Thank You for the nice words dedicated to our Hotel Niccolò V****S – Terme dei Papi. We are happy to know that you spent a pleasant stay at our new Hotel in Terme dei Papi. We are sorry to read your comment about our restaurant… Show more
Reviewed: 26 August 2024 · Stayed in August 2024
Verified review