Reviews of Hotel Sant'Andrea 3 stars
Via Belvedere 10/2, 16038 Santa Margherita Ligure, Italy
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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewThe hotel was in a residence area less than 5 minutes from the center of the harbour. It was quiet and inviting. We liked the gated parking. The breakfast provided both savory and sweet choices. We ate outside and were served promptly. The room was clean and the air conditioning worked perfectly. We really felt that we got great value for our stay here.
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewEverything is beautiful.
The staff could b friendlier.
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewBeautiful property. Very close to city centre and the beach, about 4 minutes walk. Very tasty breakfast.
N/A
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewThe staff was so helpful and the rooms were great value. It was a lovely getaway to a picturesque town
The town in general doesn’t have a super easy taxi system - not necessarily the hotel
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewThe location was lovely — close to everything and easy to enjoy the area.
Several things in the room were broken, including the sink, and the Wi-Fi did not work at all for the first four days of my stay. I reported the issue to the staff, but my concerns weren’t taken seriously. One staff member was dismissive and told me the Wi-Fi only works if you’re near the reception, which isn’t acceptable for the price I paid. I later spoke with another couple who also said the Wi-Fi hadn’t worked for them either, so I know I wasn’t alone in this. It was finally fixed on the last day of my stay, but by then it was too late. The staff were helpful in some ways, but not as kind or attentive as I expected. Overall, I felt my concerns were brushed off, and I left feeling disappointed — especially since I had chosen this hotel with the expectation of having reliable internet and a pleasant experience.
Dear Mrs. Kelly, Thank you for sharing your feedback. We're genuinely sorry to read your review, especially considering the fact that throughout your stay we promptly addressed every issue you brought to our attention. We would like to clarify a few points: Upon your arrival, you contacted us via Booking to report a few concerns, and our staff immediately intervened. You kindly acknowledged and thanked us for resolving them so quickly on Booking.com The bathroom light was functioning properly, as we showed you shortly after your check-in — the switch was simply located outside the bathroom. The sink tap was found to be slightly loose, and it was fixed right away. This had never been reported before, and it may have resulted from unfamiliar handling. Our Wi-Fi connection is normally very reliable and well-reviewed by our guests. Unfortunately, there was a temporary signal drop during two days of your stay, which was resolved promptly. We were quite surprised by your overall negative impression, especially since we offered you a free upgrade from a Superior room to an Executive one, at the moment of your check-in, and you chose to extend your stay by an additional night beyond your original Booking reservation. We take every piece of feedback as an opportunity to improve, but we also believe it’s important to provide future guests with accurate context regarding the quality of our services and our commitment to guest satisfaction. Should you wish to discuss this further, we remain at your disposal. Since you are still at the hotel, we will wait for you for breakfast and hope you will remember your stay with us more positively in time. Kind regards,
Dear Mrs. Kelly, Thank you for sharing your feedback. We're genuinely sorry to read your review, especially considering the fact that throughout your stay we promptly addressed every issue you brought to our attention. We would like … Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewAmazing staff, building, location and courtyard
AC was very loud, fridge in room didn’t work, wifi in room didn’t work
Thank you sincerely for your review and for the kind words about our staff, the building, and the location — we’re delighted you enjoyed the atmosphere of our hotel. We’re sorry to hear about the issues you experienced during your stay and apologize for any inconvenience caused. We are already working on resolving the problems you mentioned to ensure a better experience for all our guests. We would be truly happy to welcome you back in the future and offer you a fully satisfying stay
Thank you sincerely for your review and for the kind words about our staff, the building, and the location — we’re delighted you enjoyed the atmosphere of our hotel. We’re sorry to hear about the issues you experienced during your stay and … Show more
Reviewed: 1 August 2025 · Stayed in August 2025
Verified reviewGreat location, great services and staff and beautiful hotel.
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewWe loved everything about hotel Sant’andrea. The staff were very helpful and kind. The breakfasts were delicious and served out in a cute courtyard. The room was spacious, clean and very quaint. Felt like an Italian princess. Would recommend this hotel
Would have liked to have the balcony room.
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewExcellent service from checking in to checking out, including breakfast, for recommendations on what to visit and the ways—I say 11 instead of 10/10.
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewThe staff were extremely friendly and accomodating. Great place to stay
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewThe property is stunning and our room was amazing, it’s a boutique hotel only moments walk to the beach and restaurants , will definitely be back
Nothing to dislike about it
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewGreat location, beautiful hotel, accommodating/helpful staff
N/A
Reviewed: 6 July 2025 · Stayed in June 2025
Verified reviewReviewed: 17 June 2025 · Stayed in June 2025
Verified reviewReviewed: 13 June 2025 · Stayed in June 2025
Verified reviewWhat a gem of a hotel. Tucked away on a quiet road but a short walk from restaurants, shops and beaches. But most of all the staff were so friendly and helpful, breakfast served in the garden was lovely, nothing was too much trouble. Rooms were beautifully clean and comfortable. Wouldn’t hesitate to recommend and go back.
I loved the hotel but there was no lift, not really a problem to be honest.
Reviewed: 6 June 2025 · Stayed in June 2025
Verified reviewNice hotel, good breakfast, comfy beds. Most of the staff, very nice and helpful
There was a flooding in the bathroom and the staff said that we should have seen the water running out earlier. And that it happens everywhere. We were not mad about it but a little sorry would go a long way. They also forgot to mention the price of the parking which is 30€ per night. It was my own fault that I didn't read it but would be good if it was mentioned.
Dear Guests, we would like to inform you that the parking per day is clearly indicated on Booking at also visible at the Reception Desk. Unfortunately, the shower water drainage issue turned out to be somewhat different. Best regards Sant'Andrea Boutique Hotel .
Dear Guests, we would like to inform you that the parking per day is clearly indicated on Booking at also visible at the Reception Desk. Unfortunately, the shower water drainage issue turned out to be somewhat different. Best regards San… Show more
Reviewed: 2 June 2025 · Stayed in June 2025
Verified reviewWe stayed for three nights and was very happy with this hotel. Friendly staff, close to town and a really nice breakfast. Everything you need! Would absolutely recommend this hotel.
Reviewed: 21 May 2025 · Stayed in May 2025
Verified reviewReviewed: 20 May 2025 · Stayed in May 2025
Verified reviewThe whole accomodation and stay was wonderful. However, the breaksfast and the staff are the highlight of this accomodation. Super recommended!
Reviewed: 12 May 2025 · Stayed in April 2025
Verified reviewWe were upgraded & the room was great with amazing views. The breakfast was amazing - so much food!
Nothing
Reviewed: 11 May 2025 · Stayed in May 2025
Verified reviewlocation, service is excellent and people are very kind and helpful
Reviewed: 3 May 2025 · Stayed in May 2025
Verified reviewVery attentive hosts, lovely location