Hodnocení – Palace Hotel Regina 4 hvězdiček

Dear Hliza, Thank you for staying at our hotel and for acknowledging the cleanliness, comfort, and friendliness of our staff with top marks. However, we find it disappointing to receive such an extreme overall rating, based not on actual service issues, but rather on a clear misunderstanding caused by a lack of attention to the information provided at the time of booking. Both on Booking.com and in the confirmation email you received, all details regarding our services and any additional charges — including private parking and access to the beach area — are clearly stated. At no point is it mentioned that these services are included in the room rate, nor is there any misleading communication on our part. Assigning the lowest possible score to a stay that, by your own ratings, was entirely satisfactory in every other aspect, seems to us a disproportionate reaction, and frankly disrespectful of the work our team carries out with dedication every day. We are always available to provide clarification, but we feel it is necessary to stand by our professionalism and to respond when we are criticized based on services that were never promised and clearly communicated in advance. Best regards, Hotel Management

Dear Hliza, Thank you for staying at our hotel and for acknowledging the cleanliness, comfort, and friendliness of our staff with top marks. However, we find it disappointing to receive such an extreme overall rating, based not on actual … Zobrazit více

Dear Lucie, for the entire staff was a pleasure to meet you! We appreciated so much your feedback and the kind words you wrote about us! We're happy to hear you liked the location next to the beach and services like cleaning, breakfast and swimming pool! We can't wait to welcome all of you again next summer! See you, Caterina

Dear Lucie, for the entire staff was a pleasure to meet you! We appreciated so much your feedback and the kind words you wrote about us! We're happy to hear you liked the location next to the beach and services like cleaning, breakfast… Zobrazit více

Dear Tomas, thank you for choosing Palace Hotel Regina and for your great review! We are glad that our staff made a great impression and that you liked our amazing beach! We appreciate your feedback regarding breakfast, and we're constantly looking for ways to improve it. We also thank you for reporting the problem you encountered during your stay. We are sincerely sorry for the inconvenience caused by the defect in the curtain in your room. The quality and care of our environments are a priority for us, and your report will certainly help us improve. We have already arranged for the damaged curtain to be replaced to prevent similar incidents from happening again. We hope that, despite this, you have a good memory of us and you'll come back very soon! Kind regards, Caterina

Dear Tomas, thank you for choosing Palace Hotel Regina and for your great review! We are glad that our staff made a great impression and that you liked our amazing beach! We appreciate your feedback regarding breakfast, and we're const… Zobrazit více

Dear Zbynek, we thank you a lot for your booking and for sharing your experience! We're happy to see you appreciated a lot your holiday with us, mostly our staff, cleaning and food! We hope that, despite the dustmen in the morning, your holiday was relaxing and comfortable and you'll come back next year for another summer together! Kind regards, Caterina

Dear Zbynek, we thank you a lot for your booking and for sharing your experience! We're happy to see you appreciated a lot your holiday with us, mostly our staff, cleaning and food! We hope that, despite the dustmen in the morning, your… Zobrazit více

Dear Jana, thank you for being our guest and for taking time to share your experience. We're happy you enjoyed our hotel in general and appreciated our professional staff. About thé and coffee set, for safety reasons we don't provide kettle or coffe machine in the room. Next time we'll be happy to prepare you hot drinks from the bar. We hope that, despite this, you holiday was relaxing and you'll come back to visit us! Best regards, Caterina

Dear Jana, thank you for being our guest and for taking time to share your experience. We're happy you enjoyed our hotel in general and appreciated our professional staff. About thé and coffee set, for safety reasons we don't provi… Zobrazit více

Thank you for choosing our hotel and we are very happy that you had a nice holiday. Our prices are in line with those of other facilities in the area. Unfortunately, the management costs are high and the qualified staff, the high quality products (for breakfast and meals) make the difference, but they have a cost that weighs on the final price of the room. However, we offer all our dear guests discounts, keep an eye on our newsletter. Orietta

Thank you for choosing our hotel and we are very happy that you had a nice holiday. Our prices are in line with those of other facilities in the area. Unfortunately, the management costs are high and the qualified staff, the high quality pr… Zobrazit více