Reviews of Aurum - Como Luxury Suites
9 Piazza del Duomo, 22100 Como, Italy

Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewThe location is excellent and the size of the apartment was wonderful, especially for a langer stay like we had. It was always nice and quiet, with no loud neighbours that could potentially cause a disturbance
We enjoyed our stay at the apartment. One small point of feedback; during the warmer weather, we found that the air-conditioning was not quite sufficient to keep the apartment fully cool. A unit with a bit more capacity could work better in the future
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewThe view of the cathedral directly opposite. Stunning. The bells in the morning. The bats at night. Shower was the best ive ever had. Huge. Tv has youtube. Easy to play music while dressing. Stunning decor. Interesting. Massive room Massive bed biggest ive ever slept in all 3 of us in it.
Mini bar fridge didnt work. Iron/steamer didnt work. Air-conditioning was cold but could bother people who like it quite.
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewLocation is perfect, room is spacious and beautiful. Bed is big and very comfortable.
Reviewed: 2 August 2025 · Stayed in June 2025
Verified reviewQuirky, modern, spacious, quiet room in great central location. An ideal place to explore Como and to escape the town and cool down on a v hot day. Staff were very friendly and it was no problem to leave our luggage for a few hours after check out.
Only downside was it had no hotel lounge area, facilities or toilets to use once we checked out and before we left for the airport.
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewStayed in the Stripes room and it was amazing! Spacious, nicely decorated, clean and two balconies with views of the Catherdral. The location couldn't be any better. 2 out of 3 of the staff we encountered were lovely
Would have been 10/10 but the one lady at reception (think she was the manager) wasn't very pleasant.
Dear Gareth, thank you for your wonderful review, highlighting every positive aspect of our property. Yours is certainly a valuable contribution to the hotel's success. We asked our staff to be more courteous and attentive to our guests. We would be delighted to welcome you back soon as a welcome guest and to experience another of our suites. Como Luxury Suites
Dear Gareth, thank you for your wonderful review, highlighting every positive aspect of our property. Yours is certainly a valuable contribution to the hotel's success. We asked our staff to be more courteous and attentive to our guests. W… Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewVery cool, artsy design to the room. Location was perfect for exploring Como. Hotel staff were super helpful and kind.
Dear Kim, thank you for your thoughtful review, which highlights all the positive aspects of our property, including its location right in Como's main square, facing the cathedral, the custom furnishings by our team of architects, and the kindness of our staff. We hope to see you again soon as a welcome guest. Como Luxury Suites
Dear Kim, thank you for your thoughtful review, which highlights all the positive aspects of our property, including its location right in Como's main square, facing the cathedral, the custom furnishings by our team of architects, and the … Show more
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewGreat location and design
Dear Charlotte, thank you for your wonderful review, giving us the highest score in every aspect. Your comment will certainly help us continue the success of our hotel. We hope to see you again soon as a welcome guest! Como Luxury Suites
Dear Charlotte, thank you for your wonderful review, giving us the highest score in every aspect. Your comment will certainly help us continue the success of our hotel. We hope to see you again soon as a welcome guest! Como Luxury Suites … Show more
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewLocation, staff courtesy and attentiveness, amazing decor!!
Nothing
Dear Don, thank you so much for your review after your stay. We greatly appreciate your appreciation for the decor, the hotel's location, and the courtesy of our staff, who are always ready to meet our valued guests' every need. We look forward to welcoming you again soon! Como Luxury Suites
Dear Don, thank you so much for your review after your stay. We greatly appreciate your appreciation for the decor, the hotel's location, and the courtesy of our staff, who are always ready to meet our valued guests' every need. We look fo… Show more
Reviewed: 15 July 2025 · Stayed in June 2025
Verified reviewLoved this hotel. The location was great, the shower/steam in the jungle suite was amazing and the room was spacious and had everything you needed.
When we asked for a restaurant recommendations, they sent a list of about 50 restaurants. It took a long time to go through that list. It would’ve been nice if they would have asked what we were looking for and narrowed it down for us. One of the restaurants we asked them to make a reservation at they said that the restaurant was closed and maybe they were on vacation. I went ahead and emailed the restaurant directly and they sent me a message back and got us in the next day. The hotel staff did a good job with booking cars for us, but if you’re looking for a concierge that will help with dining, activities and planning your stay, I wouldn’t expect much. Everyone was very nice but we had to research (especially ferries) on our own.
Dear Karen, thank you for your thoughtful review after your stay at the Jungle Suites. We're proud that you enjoyed our hotel and its comforts. As for the list of restaurants, they're extensive, divided by cuisine and price, to give our valued guests the opportunity to choose according to their needs. We look forward to welcoming you soon as a welcome guest. Como Luxury Suites
Dear Karen, thank you for your thoughtful review after your stay at the Jungle Suites. We're proud that you enjoyed our hotel and its comforts. As for the list of restaurants, they're extensive, divided by cuisine and price, to give our va… Show more
Reviewed: 4 July 2025 · Stayed in June 2025
Verified reviewThis hotel was amazing, right in front of the Duomo, 2 blocks to the lake. The room was very nice , clean, and new. Pedro at the front desk was the best. A little hard to find but once you’re there, it’s just right.
Dear Alison, thank you for the fantastic review you left us after your stay and in which you expressed with full determination several positive aspects of our hotel. We remember you with pleasure and hope to have you again soon as a welcome guest to have a new experience in another of our themed suites. A warm hug! Como Luxury Suites
Dear Alison, thank you for the fantastic review you left us after your stay and in which you expressed with full determination several positive aspects of our hotel. We remember you with pleasure and hope to have you again soon as a welcom… Show more
Reviewed: 2 July 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewAbsolutely stunning apartment! Great location. We loved it!
Dear Patricia, thank you very much for the precious review that you wrote with full marks. It gratifies us greatly when our customers perceive the quality of our hotel and with superlative adjectives highlight its full intrinsic value. We sincerely hope to see you again as a welcome guest as soon as possible. Best regards! Como Luxury Suites
Dear Patricia, thank you very much for the precious review that you wrote with full marks. It gratifies us greatly when our customers perceive the quality of our hotel and with superlative adjectives highlight its full intrinsic value. We … Show more
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewSpacious suite in square right opposite the Duomo and with restaurants underneath. Very quiet considering lots going on outside. Quirky decor but chic and fun. Clean and bright entrance.
Nothing
Dear Bronwyn, thank you for the wonderful review you gave us with full marks after your stay in the Velluto suite. We appreciate that you highlighted the comfort of the suite, the personalized furnishings and the very central location of the hotel as well as all the adjacent dining and shopping services. We hope to have you back soon as a welcome guest and we warmly greet you. See you soon! Como Luxury Suites
Dear Bronwyn, thank you for the wonderful review you gave us with full marks after your stay in the Velluto suite. We appreciate that you highlighted the comfort of the suite, the personalized furnishings and the very central location of t… Show more
Reviewed: 12 June 2025 · Stayed in May 2025
Verified reviewStunning location. Great neighbourhood, lovely spot for breakfast right by the front door, sitting in front of the cathedral. Cool room design with a lot of character.
No room service (AFAIK), but you have so much opportunity on your doorstep, so this didn't matter for us. Digital front door key needs a complicated PIN code which is hard to remember - a physical key/key card would have been easier.
Dear Benski256, We were very pleased with your review in which you praise the location of our hotel located right in the main square of Como and in front of the Cathedral, in addition to the personalized furnishings with maximum comfort in each suite. The hotel was born inside a historic building from the 1500s protected by the Superintendence of Archaeology, Fine Arts and Landscape of Milan, therefore to date we have not yet been able to recover a space to be used for catering, but as you mention in the review, adjacent, there is an embarrassment of choice of catering services of all kinds. The hotel is equipped with home automation; the transfer of the entrance code allows full autonomy to customers to access at any time despite the presence of the staff and allowing us to avoid any problems that today, magnetic cards present. We thank you very much and we look forward to seeing you soon as a welcome guest. Warm regards Como Luxury Suites
Dear Benski256, We were very pleased with your review in which you praise the location of our hotel located right in the main square of Como and in front of the Cathedral, in addition to the personalized furnishings with maximum comfort in… Show more
Reviewed: 11 June 2025 · Stayed in June 2025
Verified reviewStaff super friendly and the place was great! Very closed to everything
Hello Erika, thank you so much for the review with maximum votes that you gave us after your stay. It gratifies us enormously that with just one adjective you have rendered the originality and exclusivity of our hotel in addition to the appreciation of our staff always ready to satisfy the needs of our precious customers. It is our pleasure to be able to have you back soon as a welcome guest. A warm greeting Como Luxury Suites
Hello Erika, thank you so much for the review with maximum votes that you gave us after your stay. It gratifies us enormously that with just one adjective you have rendered the originality and exclusivity of our hotel in addition to the app… Show more
Reviewed: 1 June 2025 · Stayed in May 2025
Verified reviewLocation
Non
Dear Chooi Bee, we thank you very much for the valuable review with positive judgment that you have left us and that will allow us to continue our work successfully. We hope to have you back soon as a welcome guest in our hotel. Como Luxury Suites
Dear Chooi Bee, we thank you very much for the valuable review with positive judgment that you have left us and that will allow us to continue our work successfully. We hope to have you back soon as a welcome guest in our hotel. Como Luxu… Show more
Reviewed: 18 May 2025 · Stayed in May 2025
Verified reviewVery clean and good size rooms
Chairs in room too small
Dear Robert, thank you for taking the time to review us and giving us the highest rating. We are happy that you appreciate the helpful and friendly staff, the spaciousness of the suite you stayed in and its cleanliness. We are happy to be able to host you again as soon as possible. A warm and affectionate greeting. Como Luxury Suites
Dear Robert, thank you for taking the time to review us and giving us the highest rating. We are happy that you appreciate the helpful and friendly staff, the spaciousness of the suite you stayed in and its cleanliness. We are happy to be … Show more
Reviewed: 18 May 2025 · Stayed in May 2025
Verified reviewVery comfortable Unique and cosy.
A little hard to find. Tucked away.
Dear Leona, we thank you for the precious review you dedicated to us after staying in the jungle suite. Above all we praise your definition of a unique and perfect place that suggests any positive aspect of our hotel and above all the recognition of the will dedicated to our work to make the stay as comfortable as possible for our guests. We hope to see you again soon. A warm greeting Como Luxury Suites
Dear Leona, we thank you for the precious review you dedicated to us after staying in the jungle suite. Above all we praise your definition of a unique and perfect place that suggests any positive aspect of our hotel and above all the recog… Show more
Reviewed: 6 May 2025 · Stayed in May 2025
Verified reviewVery modern and spacious, comfy bed, lift for easy access with luggage to all floors. Location is brilliant, but you can't hear the outside. Staff were very helpful, especially Pedro! They also let us check in early to avoid having to store our cases which was very appreciated. A great stay for couples like us.
Nothing, would definitely recommend staying here!
Dear Matthew, we thank you very much for the beautiful words with which you reviewed and gave the highest ratings. We are gratified by your sensitivity that highlights, captures, important aspects of our work and that make the stay more comfortable for all our precious customers. We would be happy and delighted to be able to see you again as a welcome guest as soon as possible. Best regards Como Luxury Suites
Dear Matthew, we thank you very much for the beautiful words with which you reviewed and gave the highest ratings. We are gratified by your sensitivity that highlights, captures, important aspects of our work and that make the stay more com… Show more
Reviewed: 3 May 2025 · Stayed in May 2025
Verified reviewI cannot say enough nice things about this hotel! The staff, the location, everything was perfect. We stayed in the Jungle Room, and our friends stayed in the Romantica (smaller of the 2 but fantastic). I would definitely stay here again! The staff were so friendly and helpful.
-
Dear Susan, thank you so much for the wonderful review you left us after your stay, praising every aspect of our hotel. We would be proud to see you again soon as a welcome guest and give you the opportunity to have a new experience in another of our themed suites, personalized by our team of famous architects. See you soon and thank you again infinitely Como Luxury Suites
Dear Susan, thank you so much for the wonderful review you left us after your stay, praising every aspect of our hotel. We would be proud to see you again soon as a welcome guest and give you the opportunity to have a new experience in ano… Show more
Reviewed: 1 May 2025 · Stayed in April 2025
Verified reviewReviewed: 29 April 2025 · Stayed in March 2025
Verified reviewUniqueness
Dead birds in cage
Reviewed: 28 April 2025 · Stayed in April 2025
Verified reviewBeautiful large suites. Incredible designs throughout. Perfect location and a view to die for.
Nothing - we couldn’t have asked for anything more.
Dear Jennifer, we really appreciate the beautiful review you left us; the words with which you qualified our hotel make us extremely proud, above all you allow us to continue successfully in our work. We look forward to seeing you soon for a new experience and we warmly greet you. Como Luxury Suites
Dear Jennifer, we really appreciate the beautiful review you left us; the words with which you qualified our hotel make us extremely proud, above all you allow us to continue successfully in our work. We look forward to seeing you soon for … Show more
Reviewed: 17 April 2025 · Stayed in April 2025
Verified reviewAbsolutely loved my stay and my only regret was not having more nights there! The property is beyond phenomenal, the decor is mesmerising with the finest details covered. The staff were amazing too, so friendly, welcoming and helpful! I can’t wait to revisit.
Loved everything
Dear Emma, thank you so much for the beautiful full-mark review you gave us; a precise and concise description with a poetic imprint of your stay in our hotel. We would be proud to see you again soon and give you the opportunity to have a new experience perhaps in another of our suites. A hug, see you soon! Como Luxury Suites
Dear Emma, thank you so much for the beautiful full-mark review you gave us; a precise and concise description with a poetic imprint of your stay in our hotel. We would be proud to see you again soon and give you the opportunity to have a n… Show more