nothing

The location of this Hotel is very good to access from the Station. Most of famous sites of this city can be easily accessed by walk. Classical and renewal room was clean and cozy. Breakfast was good.

Stayed in August 2025

Very close to the Duomo and very clean

Stayed in August 2025

Excellent location. Very central

Stayed in August 2025

The windows are not soundproof, so street noise continued late into the night, which made it hard to sleep. The breakfast was decent but nothing special or memorable. The hotel felt overpriced for what it offered, although this seems to be the norm in Florence, particularly during the high season.

Hotel Palazzo Benci is right in the heart of Florence’s historical centre, just minutes from the Duomo. There are numerous restaurants and bars right outside the hotel, making it easy to enjoy the local food and nightlife. The hotel has a small, cozy feel that adds to its charm. The single room, although compact, was clean and comfortable.

Stayed in June 2025

It was clean, the staff was nice, the breakfast was very good and the location was good. It would be good to have a shelf and some additional hooks for towels and clothes.

Stayed in August 2025

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Central location. Few minutes of walk from the cathedral. Delicious and quite versatile breakfast. Air-conditioned. Very clean rooms. Friendly and professional staff.

Stayed in August 2025

Clean towels were not provided every day

The hotel was in a really good central location, and the room was comfortable and cleaned every day. Value for money.

Stayed in May 2025

Despite being in a very busy location the hotel was amazingly quiet. The staff were very friendly!

Stayed in July 2025

I enjoyed my stay here. The place was very clean, and the breakfast was excellent. It was convenient to have a small refrigerator in the room. The bathroom was a comfortable size, and the customer service was outstanding

Stayed in July 2025

Right location. Small but cosy and efficient. Nice breakfast room, lounge. Very friendly staff.

Stayed in July 2025

No where to hang damp towels. Bathroom had only small light over the mirror. No main ceiling light, not good at night or darker months. Would have liked a kettle to make a hot drink morning and night.

Central location with a good size room. Serviced every day. Breakfast needed more fresh fruit, mainly apple, pieces of orange and kiwi were a slither and wasn't topped up for the number of people. Plenty of croissants bread, but pastries same each day.

Stayed in July 2025

There was nowhere to hang the towels in the bathroom, but I think the hotel was looking into this. Didn't like shower products in the little sachets, I think a pump action bottle attached to the wall is more practical. The sachet was hard to tear and not much inside. Tea & coffee in the room would've been nice too ^ maybe 1 bottle of water.

Lovely large room overlooking San Lorenzo Church. Double glazing ensured a peaceful night. The staff were helpful and friendly. Hotel clean and tidy, everyone did a good job. Great breakfast and breakfast room, staff were attentive and kept the breakfast room spotless. Bed was comfortable and quality towels. Loved our stay here.

Stayed in June 2025

Nothing

The hotel is very clean, looks new, centrally located and close to the train station. Easy walk to a variety of restaurants and shops and the tourist spots. Breakfast was great too. The staff are friendly and helpful especially the reception guy who greeted everyone with a great attitude, i noticed he treated everybody with such happy mood.

Stayed in July 2025

Once again not enough hanging space in the bathroom, this is a trend with many hotels though

Location location location, restaurants just down our street with loads of options The staff were wonderful and our room was clean and comfortable The hotel has a modern feel and still its old charm Buffet breakfast was awesome too

Stayed in July 2025

Breakfast could be richer

Central location, clean, comfortable, friendly staff

Stayed in July 2025

Nothing really.

Centrally located, really met the expectations of a beautiful antique hotel but very well maintained with a modern look! The breakfast was a very pleasant experience, hearty and plenty to embark the days activities!

Stayed in June 2025

Small rooms

Clean, good value, good location

Stayed in July 2025

shower tiny. soap bars tiny. shampoo in tiny sachet, i had to buy my own. no kettle in the room to make coffee. breakfast offerings were heavily focused on sugary items, with limited protein options. on one occasion, boiled eggs had already run out by 8:30 a.m. (breakfast starts at 7:30 am)

the location. close to the train and bus stations. close to central Florence. close to lavanderia. close to restaurants. there is air conditioning.

Stayed in June 2025

None

Amazing location for all attractions, with clean rooms, great breakfast choices and friendly staff. Out of our bedroom window we could see the Duomo!

Stayed in June 2025

The hotel located at a perfect place. Nearby lots of famous tourist spots ( 5mins walk. The room is clean and comfortable, highly recommend! And the staff were all very nice😊

Stayed in April 2025

Great location. Friendly staff

Stayed in June 2025

We were satisfied and can recommend a short stay. Good location.

Stayed in June 2025

Staff was very helpful and attentive, the breakfast was very fresh and delicious location is excellent

Stayed in May 2025

It was a bit hot to sleep even though there was air con. Couldn't quite get the room cool enough. Could have a bit more variety of food at breakfast. The food was good though.

It was a lovely hotel and location. Staff were fantastic.

Stayed in June 2025