Reviews of Hotel Palazzo Benci 3 stars
Piazza Madonna Degli Aldobrandini 3, San Lorenzo, 50123 Florence, Italy
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewPerfect location, the breakfast was amazing, staff was attentive even prior to the check in. Nice rooms.
Bathroom was tiny, not enough room for anything.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewThe location of this Hotel is very good to access from the Station. Most of famous sites of this city can be easily accessed by walk. Classical and renewal room was clean and cozy. Breakfast was good.
nothing
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewVery close to the Duomo and very clean
Dear Andreea, thank you so much for your wonderful review! We’re thrilled to hear that you loved our unbeatable location and appreciated the convenience of being close to Florence’s main attractions. It’s great to know your room provided a clean and comfortable base for your experience. We truly appreciate your recommendation and hope to welcome you back soon! Warm regards Mauro
Dear Andreea, thank you so much for your wonderful review! We’re thrilled to hear that you loved our unbeatable location and appreciated the convenience of being close to Florence’s main attractions. It’s great to know your room provided a … Show more
Reviewed: 21 August 2025 · Stayed in June 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewExcellent location. Very central
Dear Guest, Thank you so much for your kind review! We are truly honored by your heartfelt words and delighted to hear that your stay at Hotel Palazzo Benci was such a positive experience. It’s wonderful to know you appreciated our prime location, the perfect blend of historic charm and modern comfort. We look forward to welcoming you back on your next trip to Florence! Best regards Ursula - HPB
Dear Guest, Thank you so much for your kind review! We are truly honored by your heartfelt words and delighted to hear that your stay at Hotel Palazzo Benci was such a positive experience. It’s wonderful to know you appreciated our prime lo… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in June 2025
Verified reviewHotel Palazzo Benci is right in the heart of Florence’s historical centre, just minutes from the Duomo. There are numerous restaurants and bars right outside the hotel, making it easy to enjoy the local food and nightlife. The hotel has a small, cozy feel that adds to its charm. The single room, although compact, was clean and comfortable.
The windows are not soundproof, so street noise continued late into the night, which made it hard to sleep. The breakfast was decent but nothing special or memorable. The hotel felt overpriced for what it offered, although this seems to be the norm in Florence, particularly during the high season.
Hello, we thank you very much for the review about Palazzo Benci and for the nice words. However, all the windows are soundproof (we invite you to read other reviews about that). Our rates, as you say, respect the range of a three-starred hotel in Florence and are very well indicated on the main booking sites, so we would not put that on the negative side. Regards
Hello, we thank you very much for the review about Palazzo Benci and for the nice words. However, all the windows are soundproof (we invite you to read other reviews about that). Our rates, as you say, respect the range of a three-starred… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewIt was clean, the staff was nice, the breakfast was very good and the location was good. It would be good to have a shelf and some additional hooks for towels and clothes.
Dear T, Thank you for your nice feedback. We’re glad you enjoyed our location, the kindness of our staff ,the breakfast buffet and its wonderful selection. We also appreciate your comments on some additional hooks and will work to improve it. Best regards HPB
Dear T, Thank you for your nice feedback. We’re glad you enjoyed our location, the kindness of our staff ,the breakfast buffet and its wonderful selection. We also appreciate your comments on some additional hooks and will work to improve… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewThe location was perfect; right in the center and just a 5–15 minute walk to the main attractions. Breakfast was fine for someone who doesn’t eat pork, with our main options being cheese, eggs, and toast.
Service was slow, and the room floor had not been cleaned before our check-in.
Hello, thank you for taking the time to review Palazzo Benci. We are glad you appreciated the variety of our breakfast, but we don't understand the complaining about the "slow service", being a self-service breakfast. Also, we would have liked you to report about the floor issue (housekeeping check the rooms before check-in, so that sounds strange), in order to make it up right away. Regards
Hello, thank you for taking the time to review Palazzo Benci. We are glad you appreciated the variety of our breakfast, but we don't understand the complaining about the "slow service", being a self-service breakfast. Also,… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewStaff were very friendly and helpful. Location is excellent.
There was no minibar, water or tea/coffee facilities in the room. It would be great to have some recycling options.
Reviewed: 8 August 2025 · Stayed in May 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewCentral location. Few minutes of walk from the cathedral. Delicious and quite versatile breakfast. Air-conditioned. Very clean rooms. Friendly and professional staff.
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Reviewed: 7 August 2025 · Stayed in May 2025
Verified reviewThe hotel was in a really good central location, and the room was comfortable and cleaned every day. Value for money.
Clean towels were not provided every day
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewVery clean, very good matress, friendly receptionists, good ubication, nice building
Breakfast was not good, coffee horrible, orange juice not good, cheese neither. You hear everything, from about 7:00 all the time noises in the floor and on front of the door... too expensive for a 3 star hotel
Hello, thank you very much for reviewing Hotel Palazzo Benci, and for the nice words about the staff and building. We really think that the breakfast we serve is good, products are fresh and there is a lot of variety: most people like it, others do not...we invite you to read other comments about that and remember that we are a 3 stars hotel, so you cannot expect much more than that. Also, our rates are commensurate to our competitors in the area, which is Florence city centre. About the noise, we are sorry if some people do not care about others when in a hotel. Regards
Hello, thank you very much for reviewing Hotel Palazzo Benci, and for the nice words about the staff and building. We really think that the breakfast we serve is good, products are fresh and there is a lot of variety: most people like it,… Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewDespite being in a very busy location the hotel was amazingly quiet. The staff were very friendly!
Dear Leann, Thank you for sharing your feedback! We’re so happy to hear you enjoyed our excellent location and the friendliness of our staff. It’s wonderful to know that you didn’t experience any noise disturbance despite the busy area—our goal is to provide a peaceful retreat for our guests. We look forward to welcoming you again in the future! Best regards Mauro -HPB
Dear Leann, Thank you for sharing your feedback! We’re so happy to hear you enjoyed our excellent location and the friendliness of our staff. It’s wonderful to know that you didn’t experience any noise disturbance despite the busy area—our… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewI enjoyed my stay here. The place was very clean, and the breakfast was excellent. It was convenient to have a small refrigerator in the room. The bathroom was a comfortable size, and the customer service was outstanding
Hello, thank you very much for taking the time to review Palazzo Benci. We are very happy you enjoyed your stay with us. Arrivederci
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewRight location. Small but cosy and efficient. Nice breakfast room, lounge. Very friendly staff.
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewCentral location with a good size room. Serviced every day. Breakfast needed more fresh fruit, mainly apple, pieces of orange and kiwi were a slither and wasn't topped up for the number of people. Plenty of croissants bread, but pastries same each day.
No where to hang damp towels. Bathroom had only small light over the mirror. No main ceiling light, not good at night or darker months. Would have liked a kettle to make a hot drink morning and night.