Reviews of Hotel Palazzo Giancola 3 stars
piazza della costituzione 3, 71016 San Severo, Italy
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Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewReviewed: 4 May 2025 · Stayed in May 2025
Verified reviewAfter we complained about the lack of airconditioning in our room (a facility promised by the hotel on Booking: see below), the owner came down and offered us a room in another apartment owned by him across the street, which did have airco. Moreover, he allowed us to park our car in his private garage, also in walking distance. As he went out of his way to make up for our disappointment, he even offered us a free taxi to take us to his restaurant for dinner. We were treated politely by the other staff as well.
We had a bit of a rocky ride at Palazzo Giancola. This hotel promises airconditioning, but apparently the ownership took the decision to only switch it on during the summer months - and not in the first week of May, when we stayed in San Severo. As we came in, the temperature in the room was 27°C. After we complained, a solution was found (see above), but the situation cost us a lot of energy (and a bit of time as well). In the replacement room (which was really comfortable), we found chewing gum in one of the towels. Hotel not situated in the best of neighbourhoods.
Reviewed: 21 April 2025 · Stayed in April 2025
Verified reviewClean, spacious room. Easy parking slot..
The breakfast could be better .
Reviewed: 3 September 2024 · Stayed in August 2024
Verified reviewReviewed: 14 April 2024 · Stayed in April 2024
Verified reviewThe breakfast was very good and the staff was excellent.
The size of the room was small.
Reviewed: 31 March 2024 · Stayed in March 2024
Verified review- Clean and spacious room - Convenient street parking availability
- Uncomfortably warm room temperature (24-26C) in March with no air conditioning available (considered "too early" by the hotel). - Noisy location near a train station, and having to keep windows open for ventilation (due to the missing AC). - Unwelcoming receptionist when requesting a room change due to initial room issue. - Limited breakfast options, of "average" quality at best, mostly sweet pastries with very few savory choices. Moreover, only an automatic instant coffee machine availble (not ideal in Italy!). - Quite some wasteful plastic cups for breakfast. - Inconvenient check-out timing ending at 10:00 am, coinciding with breakfast time.
Reviewed: 6 March 2024 · Stayed in February 2024
Verified reviewThe structure of the hotel.
Reviewed: 19 January 2024 · Stayed in December 2023
Verified reviewReviewed: 9 October 2023 · Stayed in August 2023
Verified reviewReviewed: 16 September 2023 · Stayed in September 2023
Verified reviewLocation was amazing. Right next to the train station.
Reviewed: 14 August 2023 · Stayed in August 2023
Verified reviewReviewed: 7 August 2023 · Stayed in August 2023
Verified reviewIt's really close to the station
Most of the staff dont really speak English and were a bit unfriendly
Reviewed: 20 July 2023 · Stayed in July 2023
Verified reviewVery nice hotel with very helpful and friendly staff. We had a very nice balcony view from the front of the hotel. Breakfast was superb, with plenty of choice.
Nothing.
Reviewed: 29 December 2022 · Stayed in December 2022
Verified reviewReviewed: 2 September 2022 · Stayed in September 2022
Verified review