Reviews of Park Hotel Napoleone 4 stars

Staff is kind and always smiling

The property does not live up to its star rating. The room has several unacceptable issues: • Torn sunshades, • A toilet unusable due to its position too close to the shower, • A temporary air conditioner, • Pigeon dirt everywhere, • A fridge that does not work (in summer). And I could go on, but I’ll let the photos speak for themselves.

The outside building looks nice and the pool is nice too.

This is not a 4 star hotel! It has not been renovated since maybe the ‘60! Not very clean, the room facilities are non-existent and the room smells oh humid.

Location ( next to Napoleon supper palace ), excellent pool and pool area and very friendly staff

Rooms could soon need some renovation, small TV monitors

There was a great garden with a swimming pool, an authentic historical building (literally), a clean room, and the hospitality of the personnel. Outside of house boarding, the dinner was great.

Hard mattress, low-effective air conditioning, simple continental (Italian) breakfast.

The receptionist lady was very kind and helpfull with everything.

The other staff was rude. Without reservation we wanted just a dinner in the hotel and the waiter asked the chef about it and we were Good to go. But soon after we took our seat asked the price and from that point we got the worst hospitality we could get. I understand the part that they don’t like tourist but we came kindly to spend our money there and we barely got an acceptible service. And we asked for a breakfast take away box because our ship sailed early in the morning and then forget about it which was bad because we payed for the breakfast so overall it was a terrible experience

I had such a great stay! The staff were incredibly kind and welcoming — always around and happy to help. The place is beautiful, easy to get around, and in a perfect location. I loved all the little extras: the pool, the shuttle to the beach, and plenty of other comforts that made everything super relaxing. It really felt like a break. I’ll definitely be back!

We liked: - the historic building - the hotel bar - the pool

- the parking lot - the breakfast offer - the towels

Beautiful old building

Rather abandoned

Amazing pool, beautiful location and beautiful hotel building.

No AC or ventilator in the room so it was really difficult to sleep due to the heat.

Fresh Big old Building, great position close to the center but outside traffic. Place into the wild quite and pretty comfy

Nothing to declare

The people in the reception and in the restaurant were very friendly. They let us leave the luggage in a separate room. The swimming pool area. The location. The parking. Breakfast ok.

The television is very small. Very few plugs to charge the mobile. The water pressure in the shower.

I was very surprised that this facility has 4 stars. Only the interior of the room and the foyer can give the impression that you are in a four-star hotel. The cleanliness of the room and bathroom is a plus. The staff at the reception were polite but very formal. The hotel's pleasant surroundings

The whole room stank because of the unpleasant smell of sewage coming from the bathroom. Suprise was towels that are slightly thicker than paper. Total lack of WIFI signal in the second building both in the room and in the corridor despite the assurance in the description of the facility that WIFI is available. For me this is unacceptable in a four-star hotel. I asked the staff at the reception but they did not help in the situation. Breakfasts served in the manner of the Covid-19 pandemic. No self-service. Confectionery, bread, cold cuts, cheeses served only by staff behind plastic windows. Which, when there were more guests, meant that we had to stand in line, because at times everything was served by one person, who tried to do it quickly. The young waiters tried to deliver the coffee quickly (almost running) and were very polite. Instead of real fruit juices, the hotel served fruit-flavored drinks and this is unacceptable in a four-star hotel. One morning I couldn't leave the building to go to another building for breakfast because in the hotel corridor two very aggressively behaving large dogs without a muzzle and without an owner stood in my way. I had to wait until the owner appeared. If the hotel accepts guests with dogs, it should require at least a muzzle if dogs move unattended in the public space of the hotel.

The staff was very helpful and courteous, even when faced with many guest queries. I found they always tried their best to meet the expectations of guests. The reception staff as well as the restaurant staff, pool bar staff, house cleaning staff were friendly and attentive. The pool is very nice, surrounded by lush vegetation.

Aside from the staff of the hotel, I would not recommend the hotel. Air conditioning was dated and barely worked. Our room had a strange odor and although the housekeeping staff cleaned very well, the room just felt like an attic room where would be a free guest for a night. Perhaps the rooms on the lower floors are nicer.

- nice old building with a certain charm - big room

Breakfast: there isn't a war going on at Elba and the waiter shouldn't ration portions of food to the guests and decide that 2 slices of cheese is enough or deny pastries with an explanation that you alreday had one. Very, very limited choice of food at breakfast - no vegetables and the fact that guests are not allowed to take their own food.

Management gave me an upgrade to a room where the shower was working properly 🙃

I tried to have a shower and the water was literally boiling…..the cold water was not working