No complaints.

Walkable to all the sites I wanted to see. Catacombs a little far and took a taxi. Friendly and helpful staff. Side street away from excessive noise of via Maqueda and other busy spots.

Stayed in July 2025

Disappointed that a 4 star hotel doesn’t provide a bottle of water. Every other hotel we have stayed in Italy provided this. Construction is going on across from hotel which can be noisy early morning. Massage wouldn’t recommend was very light oil rub. I’ve had many “relaxing massages” before and not like this. When asked she said have to pay more for firmer pressure.

Good size room Breakfast was great along with staff 👌 Bed was very comfortable

Stayed in June 2025

Rooms are a little stuffy - it wasn't hot enough to warrant a/c - asked twice if a fan was possible but never eventuated .... which is a small complaint.

Good size room .... beds are super comfy .... enjoyed the rooftop terrace bistro for breakfast ... most of the staff were friendly - particularly housekeeping and hospitality staff .... within walking distance of the old town

Stayed in May 2025

Room was a little stuffy ... it wasn't hot enough to warrant air-con .... a fan would be good addition to the room..... in fairness I haven't asked for one so they could be available

Great hotel close to everything. Clean room and comfy beds. Great little roof-top bar/bistro which is also where breakfast is served. The breakfast has a great selection of food catering to most. All in all this hotel is a fabulous place to stay

Stayed in May 2025

Excellent

Stayed in April 2025

The street was very noisy and there is a construction right across which mage it even noisier starting early in the morning.

The room was spacious.

Stayed in March 2025

I would have liked a second pillow

The location, the breakfast spacious room

Stayed in January 2025

Breakfast was okay a little more variety would be welcome.

Great location and wonderful attentive staff and clean hotel

Stayed in October 2024

Large clean rooms

Stayed in September 2024

The street noise from 208 Firstly a group waiting outside the hotel at 6.30 am, possibly for transport .then a very very noisy truck.

The room was nice 208 but had to request a change after two nights to the quiet side, having been woken at 6.30 both mornings with street noise. The staff accommodated this for us

Stayed in June 2024

major reconstruction work opposite to the hotel ongoing; extreme noise during the week starting at 7:30 h …. :-(

big room; clean; good breakfast

Stayed in June 2024

The breakfasts weren't to my taste. The coffee (from a machine) had very little flavor and the buffet offerings were fewer and of lesser quality than at most hotels in this price range.

Clean, modern public areas and rooms. Good location within walking distance of most parts of the old town.

Stayed in May 2024

A service to guests at the front desk and breakfast area seems to need to be improved.

A luxurious hotel located in La Calsa, a long-established historical district, with excellent breakfast on the fourth-floor terrace and cocktail happy hours available at sunset.

Stayed in May 2024

Coffee, no second chair in the room, no wine/beer glasses

Location, Staff, privacy

Stayed in May 2024

No tea making facilities, dark room, no view!

Clean, big room, friendly staff, great roof bar/restaurant

Stayed in April 2024

My bed was too hard. Noisy building work outside room.

Breakfast was very good. Great selections and changed daily. The room was quite small and dark and we had building work opposite our room so quite noisy. We didn’t use spa which is 20 euros each and needed to book.

Stayed in April 2024

The place lacks the sparkle, comfort and charm of a good 4 star hotel. The property could do with an upgrade and a special effort to making the place more comfortable and homely (e.g. better quality sheets, towels and pillows, sleepers, bathrobe). The property could also make more of an effort in terms of sustainability (e.g. providing shampoo and hand soap in refillable distributors). The breakfast is average, especially for a nation that prides itself on food there could be more of an effort to provide quality local and seasonal products (instead of cheap grocery bought sliced cheese, for example). The staff at breakfast are quite unpleasant and not very helpful. They are constantly hovering like lions in a cage and watching over your shoulder instead of making themselves useful (by making coffee or clearing up empty plates). They rather spoiled the nice view that you have in the terrace. The staff at reception are efficient but rather cold, some improvement could be made in the way customers are welcomed and treated and explanation given.

The staff were very prompt to respond to my questions through the messaging app which is always appreciated. It’s great to have breakfast outdid on the terrace. The room and bathroom are spacious and clean. The location is great (near the harbor and the centre).

Stayed in April 2024

-

Excellent location: city center, quiet street. Accurate, pleasant, confortable.

Stayed in March 2024

The breakfast was quite nice, the room was immaculate and most importantly... the staff was awesome!

Stayed in January 2024

Aircon was centrally set.

Location, rooftop bar and breakfast.

Stayed in December 2023

Noisy from road and building works across the road in the morning

Location, size of room , breakfast

Stayed in November 2023

Air conditioner in room was too noisy.

Breakfast was good, nice selection.

Stayed in September 2023

The breakfast was very good. The location is in walking distance from the center. The rooms are very clean with new spring box beds and new mattresses. The staff is very professional and helpful, from reception, cleaning and serving. We asked for a silent room and we got what we asked for. Cocktail bar was very good. The reception can book a taxi or a shared taxi to the airport but that's quite expensive (50 euros per person).

Stayed in October 2023

I believe it’s lacking a swimming pool.

Room was spacious, comfy and with a great view to the historic centre! Waking up to this view really felt like being part of an old Italian movie 😉. Breakfast on the top floor was superb and breakfast room balcony views next to none! I also enjoyed the spa and massage services of thd hotel which are really good and value for money ! Although not right in the middle of the historic centre, it is still close enough to walk for 10-15mins. Very conveniently located, but still away from the touristic crowds. Very closed to the beach as well!

Stayed in August 2023