Reviews of Grand Hotel San Gemini I UNA Esperienze 4 stars
Piazza Duomo 4, 05029 San Gemini, Italy
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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewLocation
Price
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewGorgeous hotel in a medieval town that was like a film set. It has beautiful frescos inside and is set next to a church. It's a wonderful experience to buzz into a private park to use the hotel pool. The pool was a lovely size with plenty of seating for all. Family friendly and quite a few families with young children and babies. Our room had the mezzanine and a balcony which was great and it was modern and airy and very clean. The town is unique and wonderful to walk around with quite a few options to eat. We liked Vannys the best. Everyone in the town is friendly and welcoming.
The staff were friendly, especially the breakfast team, but it would be good to be told a bit more about the area on arrival, restaurants, nearby etc. Beware of the mosquitoes here. They were out in full force in August. The air con wasn't able to be switched down. TV doesn't have access to streaming channels. Breakfast is OK with a good variety of cakes but apart from your basic eggs(scrambled were yummy) you have to pay extra for other varieties of hot food. You can't park outside but a free car park is available 2 min walk across the road. The pool area gets busy and pool service comes with a five euro charge on top. Not all restaurants in the town are open in August so do your research and book ahead for your table.
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewThe building is very nice, rooms are wide. The building is full of historic stuff, like paintings on walls and furniture. A quiet place, with an outstanding park hosting the swimming pool. Street nearby the hotel offer nice restaurant and local and genuine life. Breakfast is nice, with excellent pastries and styled service.
There is no service at the swimming pool, which orders are relayed to the bar accross the street, with a substantial margin. Even if the guys at the bar are very kind, their paninos and inslatone are miserable. Massimo, better say there is no service and send directly to the bar. It was impossible to stop air conditionning, which restarted every ten minutes at default settings. Bath room has an awkward shower system and there is a dangerous towel bar hanged to the sink.
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewGreat amenities, delicious breakfast, comfortable beds and convenient parking
Good morning, Ms. Lora, Thank you for your preference and we are delighted that you enjoyed a wonderful stay at the Grand Hotel San Gemini - UNA Esperienze. We are pleased that you appreciated the convenience of the services provided. Your comment gives us the motivation and confidence to continue in the right direction and improve even further where possible. We look forward to seeing you again soon. Sincerely, Giorgio Mostarda Guest and Relation Experience Manager
Good morning, Ms. Lora, Thank you for your preference and we are delighted that you enjoyed a wonderful stay at the Grand Hotel San Gemini - UNA Esperienze. We are pleased that you appreciated the convenience of the services provided. Your … Show more
Reviewed: 17 July 2025 · Stayed in June 2025
Verified reviewReviewed: 16 July 2025 · Stayed in July 2025
Verified reviewReviewed: 8 July 2025 · Stayed in June 2025
Verified reviewFabulous location with a lovely warm pool set in luscious gardens. We were in a Junior Suite which was very comfortable
Only a minor point but breakfast was slightly limited but the food available was of a high quality.
Good evening Mr. Nicola, Thank you for staying at our Hotel and we are happy to have made your stay pleasant and unforgettable. The medieval village of San Gemini is a pearl nestled among the green Umbrian hills, and our Hotel renovated inside the village in an 18th century palace. Happy to have offered you a relaxing stay using our swimming pool inside the centuries-old park. A touch of exclusivity that only our precious guests can appreciate and enjoy. I am sorry if you found little variety in the choice of breakfast products, although you appreciated the excellent quality in the careful selection of the foods offered. On the table you will have found a dedicated menu of other dishes not present on the buffet but which you could have ordered express if you wanted. It will be an opportunity to come back and enjoy a good coffee together! We are waiting for you. Thanks again Sincerely Giorgio Mostarda - Guest Relation and Experience Manager - Grand Hotel San Gemini - UNA Esperienze
Good evening Mr. Nicola, Thank you for staying at our Hotel and we are happy to have made your stay pleasant and unforgettable. The medieval village of San Gemini is a pearl nestled among the green Umbrian hills, and our Hotel renovated ins… Show more
Reviewed: 3 July 2025 · Stayed in June 2025
Verified reviewLocation
N/A
Good evening Mr. Mark, thank you for choosing us and for leaving us this nice comment. Our hotel inside a 1700 building and the medieval village and our private pool immersed in our centuries-old park, as you have been able to experience for yourself, offers relaxation and tranquility for a beautiful regenerating moment. We are happy to have made you live this pleasant experience. Come back to visit us, we will be happy to offer new emotions. Thanks again, cordially Giorgio Mostarda - Guest Relation and Experience Manager - Grand Hotel San Gemini - UNA Esperienze
Good evening Mr. Mark, thank you for choosing us and for leaving us this nice comment. Our hotel inside a 1700 building and the medieval village and our private pool immersed in our centuries-old park, as you have been able to experience fo… Show more
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewPerfect position Beautiful pool and gardens
Nothing
Good evening Mr Stuart, we thank you for your preference and we are happy that you had a great stay here at the Grand Hotel San Gemini - UNA Esperienze. Our historic village transmits serenity, and we are proud that even with our swimming pool immersed in the centuries-old park, it contributed to your relaxation. Come back and visit us! We are waiting for you again! Amicalment Giorgio Mostarda - Guest Relation and Experience Manager - Grand Hotel San Gemini - UNA Esperienze
Good evening Mr Stuart, we thank you for your preference and we are happy that you had a great stay here at the Grand Hotel San Gemini - UNA Esperienze. Our historic village transmits serenity, and we are proud that even with our swimming p… Show more
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewReviewed: 15 June 2025 · Stayed in April 2025
Verified reviewThe hotel staff was wonderful and very helpful when I needed to figure out how to get to the next town without a car. I will always remember the staff kindness during my visit.
No shuttle available from the town/bus station up the hill to the hotel.
Good evening Karine, thank you for your beautiful review especially dedicated to the staff and the staff who had the pleasure of helping you and solving your requests. It is a pleasure for us to be able to make our guests feel at ease as if it were a second home for them. Having succeeded with you too, makes us even more motivated to maintain this high standard and service and always do better. The bus service from the city of Terni railway;station to Sangemini exists, but the stop is a little outside the historic village, where we are located. Come back to visit us Mrs. Karine, it will be a pleasure for us to meet you again. Best regards Giorgio Mostarda Guest Relations and Experience Manager
Good evening Karine, thank you for your beautiful review especially dedicated to the staff and the staff who had the pleasure of helping you and solving your requests. It is a pleasure for us to be able to make our guests feel at ease as if… Show more
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewReviewed: 27 May 2025 · Stayed in May 2025
Verified reviewReviewed: 18 March 2025 · Stayed in January 2025
Verified reviewBeautiful property, nice service, great location
Nothing we didn't like
Good morning Mrs. Martina, We thank you for your comment and for this important judgment that you wanted to leave. This comment of yours is the push to keep the level of all departments high, so as to make you live an experience and not just a simple stay. Thank you very much. We look forward to seeing you, reminding you that during the summer you can also enjoy the outdoor swimming pool immersed in our wonderful park. Sincerely Giorgio Mostarda Guest Relation and Experience Manager
Good morning Mrs. Martina, We thank you for your comment and for this important judgment that you wanted to leave. This comment of yours is the push to keep the level of all departments high, so as to make you live an experience and not jus… Show more
Reviewed: 21 October 2024 · Stayed in September 2024
Verified reviewReviewed: 19 October 2024 · Stayed in September 2024
Verified reviewI became so enamored with this hotel that during my month long stay in Italy when I found myself nearby and in need of serenity, I decided to make a second extended stay. The staff is courteous and accommodating, the hotel itself is a sumptuous jewel box with impeccable arrangements of impressive antiques and original canvases deftly aligned with modern seating. The restaurant within the hotel has one of the owners on staff that excelled in local food and wine pairing. Thank you Italo. Please remember to avail yourself of the private park and pool across the courtyard, you will be pleasantly surprised.
The spa experience at the sister property was wonderful with one major exception. The pools, light therapy showers, steam and sauna were sublime but I found the personal services lacking. The facial was unlike any other I have ever anywhere else in the world. It was a facial massage with cream and the pedicure was a polish change🫨 That being said, I would indulge again sans their personal services. There is also room for improvement in the cosy room where you can enjoy a beverage, it is quite average in its scant beverage selection and use of paper cups, the cosmetic displays behind glass looked aged and in need of freshening up.
Dear Mrs Savitri Thank you so much for your detailed review and for choosing to stay with us twice during your time in Italy! We're delighted to hear that you enjoyed the hotel's ambiance, design, and service, and we’re especially glad that the restaurant experience with Italo left such a positive impression on you. Our team works hard to offer a serene and luxurious environment, and it's wonderful to know that you felt so comfortable. We appreciate your feedback on the spa experience at our sister property. While we're pleased you found the pools, steam, and sauna enjoyable, we regret that the personal services didn’t meet your expectations. Your comments about the facial and pedicure, as well as the beverage selection and display area, are invaluable to us. We will certainly take them into consideration as we strive to improve and provide a more elevated experience for our guests. Thank you again for your insights, and we look forward to welcoming you back for another indulgent stay soon! Simona - Reception
Dear Mrs Savitri Thank you so much for your detailed review and for choosing to stay with us twice during your time in Italy! We're delighted to hear that you enjoyed the hotel's ambiance, design, and service, and we’re especially … Show more
Reviewed: 16 October 2024 · Stayed in September 2024
Verified reviewExcellent location, super clean and friendly staff
Missing parking
Dear Paolo Thank you for your review! We’re delighted to hear that you enjoyed our convenient location and found our staff to be friendly and attentive to cleanliness. We understand that parking is important, and we’re exploring options to improve this aspect for our guests. We look forward to welcoming you back soon! Simona - Reception
Dear Paolo Thank you for your review! We’re delighted to hear that you enjoyed our convenient location and found our staff to be friendly and attentive to cleanliness. We understand that parking is important, and we’re exploring options to… Show more
Reviewed: 15 October 2024 · Stayed in October 2024
Verified reviewBeautiful building and room, wonderful staff, excellent breakfast, comfortable bed.
Nothing
Dear James, We are truly delighted to have become your preferred hotel, and we’re very proud of it. Please visit us again soon—hosting guests like you is the highlight of our work. Best regards, Simona
Reviewed: 5 October 2024 · Stayed in October 2024
Verified reviewLocation and amenities
No parking on site
dear Janelle Thank you for your review! We’re delighted to hear that you enjoyed our convenient location and our services. We understand that parking is important, but you have at your disposal a free park near here and reserved park for loading and up loading luggadge. We look forward to welcoming you back soon! Simona - Reception
dear Janelle Thank you for your review! We’re delighted to hear that you enjoyed our convenient location and our services. We understand that parking is important, but you have at your disposal a free park near here and reserved park for lo… Show more
Reviewed: 29 September 2024 · Stayed in September 2024
Verified reviewReviewed: 25 September 2024 · Stayed in September 2024
Verified review