The coffee

Beautiful room with large terrace. Great breakfast. Perfect location.

Stayed in August 2025

Loved the staff so nice ‘ the breakfast amazing! Loved location. All great !

Stayed in August 2025

Nothing

Alessandro at the reception desk is a wonderful asset to this hotel. He was so helpful and went above and beyond to look after us. This hotel is fantastic but the very best thing was the staff and breakfast 💗

Stayed in August 2025

Lovely family boutique hotel in the heart of the city. Exceptionally clean rooms, wonderful staff. Easy walking distance to all the main attractions and very close to the bus stops if tired legs needed a break. Many lovely restaurants near by too. We had a wonderful stay.

Stayed in August 2025

Amazing staff, very helpful and kind. Safe and welcoming atmosphere, peaceful and quiet rooms, very clean. Enjoyed the breakfast. Would definitely recommend!

Stayed in August 2025

Everything! Perfectly clean, very good breakfast, the staff is very friendly. Location is in the city centre

Stayed in August 2025

Noisy room. No shower gel in the bathroom. No fried eggs and vegetables at the breakfast. Small room with old furniture. No value for money.

Nice staff. Good hot chocolate.

Stayed in July 2025

Excellent.

Stayed in July 2025

It is a short walk to the center of city..

The room and hotel is GORGEOUS! Staff was so helpful and accomodating

Stayed in July 2025

Very friendly and helpful staff

Stayed in July 2025

Nothing!

Beautiful, clean, excellent staff, delicious breakfast.

Stayed in June 2025

Amazingly clean hotel with really a great and Caring staff

Stayed in June 2025

The location is perfect! The staff was welcoming and accomadationg, the room we stayed in was beautifully designed, breakfast was exceptional!

Stayed in June 2025

There is nothing not to like and would love to stay here again.

Very devoted staff (Mia, Jeff, just to name a few) under leadership of Andrea. The staff really leaves no stone unturned to make the stay special. We loved the quality of food and service at breakfast. They also offer a teatime in the afternoon where tea / coffee and light snacks are complimentary.

Stayed in June 2025

I wish it was closer to the center of Florence.

The room was nice and clean. The staff were always so helpful, at any time of the day. The breakfast had good variety.

Stayed in June 2025

Slightly further out, but not a problem

Great breakfast; afternoon tea included; amazing bed and bathroom

Stayed in June 2025

Very cute little hotel with great location if you need to reach the train station or airport. It's a little walk away from the hustle and bustle of the busiest streets which might be exactly what you want. Clean and comfortable.

Stayed in May 2025

Hotel Rapallo was a wonderful choice for our stay in Florence. The staff was very welcoming and even allowed us to check in early, which was greatly appreciated after our long journey. Breakfast was delicious, and the facilities were spotless. Our room was lovely — even though it faced the street, it was surprisingly quiet thanks to the excellent soundproof windows. The location is also perfect: we were able to visit all the main attractions on foot, and there are plenty of excellent restaurants just around the corner.

Stayed in May 2025

Nothing to say.

Everything about the hotel was superb. The staff were knowledgeable, helpful and always obliging - nothing was too much or too difficult to provide. The whole experience was a complete pleasure.

Stayed in May 2025

Nothing

I can’t say enough about how amazing and beautiful this boutique hotel is!! I stayed at this hotel in Florence a few nights and they were so accommodating. Following my two night in Florence I left for five days to Spain. The staff was friendly and absolutely the best!!! Before my flight to Spain I asked them to reserve a taxi for me in the evening to take me to the airport. They were very happy to do that but advised me that just around the corner is the tram for only a few euros and this inexpensive tram conveniently will take me to train station and airport. It was perfect! When I returned back to Florence after my trip to Spain they greeted me back to the hotel like I was family! It was the most hospitable and warm welcome I could ever imagine!! I will only stay at this hotel while in Florence. The breakfast is amazing and the afternoon tea is also an amazing spread included in our room cost!

Stayed in April 2025

Nothing

Location was excellent Staff very friendly Soon after arrival, we had a knock on the door, staff brought us up a bottle of champagne, they had looked at our passports and noticed my partner’s birthday was the day before, fantastic gesture.

Stayed in April 2025

There was a strange noise in our room, nothing major but sounded like it was coming from the aircon system. Probably needs a look at.

The hotel staff were lovely, really friendly and helpful. We like boutique hotels and this was warm, beautifully decorated and had a very relaxed atmosphere about it.

Stayed in May 2025

None

Staying at this little gem of a hotel is like coming to your home in Florence. From our arrival, being greeted by Rino with such warmth and detail, and the attentiveness we received from all the staff throughout our stay made us feel at home, especially for a family of 3 (including a toddler). The room has all the necessities you need, and the breakfast choice includes scrambled eggs, salami, iberico, greens, breads, jam and all types of coffee as requested. We also received personal recommendations for nearby restaurants and they didn’t disappoint. Will definitely come back here for a relaxing stay in Florence.

Stayed in May 2025

Nothing . We highly recommend .

5 Star treatment . The staff were very attentive and helpful. High standard interacting with guests as they make you feel very welcome and special . Excellent service . Generous bathroom accessories . The breakfast choice was healthy and wide enough. We travelled with our 20month old grandson and the hotel even went a purchased special oatmeal for him to eat at breakfast. The FREE 'Afternoon Tea' provided is also a bonus after a full day of activities. Great restaurant recommendation within 8 minutes walk from Hotel . Great location around 15minutes easy walk from main attractions. Once again the staff were superb . We felt as if we were in an exclusive Boutique Hotel. This is where we shall continue to stay whenever we visit Florence. BRAVO team Rapollo & thank you !!

Stayed in April 2025