No possible to find an issue

2nd times in 2 years. Only one night but the enchantment of the location, the access to the main square, and pedestrian area.

Stayed in August 2025

Nothing. We had a great couple of nights here.

An extraordinary hotel. Fabulous staff. Many stairs. An amazing view from our room. Great aircon. Clock tower bells but unbothered by them. The most brilliant location. The public lifts in town make most areas accessible (not sure if wheelchair users would manage). The museum / art gallery are a must-see, and the basket-lift up the mountain not as scary as you might think!

Stayed in July 2025

We had to close our bedroom windows for the bells every 15 minutes. Oh well.

Beautiful room with a view with mini fridge, kettle. Very comfortable.

Stayed in July 2025

A little old interior building. Shine up would be beneficial. More space in rooms would be beneficial. Breakfast limited and old fashioned.

Historic vintage building. Unusually outstanding. Few guests. Some dogs bark during the night. Charming. Service minded and friendly staff. Two charming gardens with terrasse.

Stayed in July 2025

Stairs... And the breakfast could be somewhat better.

Excellent locatiion right on the Piazza Grande. Nice room, nice staff. Great value for money.

Stayed in July 2025

location is excellent, staff were very friendly and helpful

Stayed in July 2025

Location, staff, the garden (!)

Stayed in May 2025

Parking is a little tricky since hotel is in the restricted traffic zone, but hotel staff was terrific in helping with directions to their free parking by the Funivia which was only a short walk.

Loved the location, right on the plaza with convenient walking distance to everything in idealic Gubbio. Hotel staff, particularly Patricia, really made sure we had everything we needed. Downstairs breakfast was plentiful and healthy!

Stayed in May 2025

The location is great. The little garden is very nice. Breakfast was very good. Our room had a stone ceiling and a window to overlook Gubbio. That was awesome.

Stayed in May 2025

All good there. Nothing to complain.

Great hotel. Awesome view from the terrace. Nice and clean rooms. Very nice and helpful staff. Relaxing Spa facility.

Stayed in May 2025

Access by car very complicated we had to walk 1 km with our luggage

Location in the middle of the historic city Breakfast was very good with the outside terrace overlooking the valley next to the palazzo

Stayed in June 2025

Great hôtel !!

Stayed in May 2025

Excellent stay in a beautiful setting and location! Breakfast was very good.

Stayed in April 2025

Gubbio is a delightful medieval town. What a treat to stay in part of the Ducal palace right on the dramatic main piazza! The staff were excellent-so friendly and helpful. Our room had a fabulous view of the piazza and the Umbrian hills. The palace is very old so rooms are on various levels with various elevators plus some stairs in places. It makes for an adventure to find your room! The breakfast was good with eggs, yogurt, cheeses, cold meats, fruit and many sweets. There is a small bar both inside and outside on the piazza in nice weather. There are two lovely large gardens on different levels in the hotel. Close to lots of restaurants, shops etc.

Stayed in April 2025

The shower barely worked; it was a trickle of hot water and then on day two the bathroom completely flooded. They did re-silicone the shower at our request but the water pressure did not improve.

Excellent location on the Piazza with a cute cafe for breakfast, a cappuccino or wine. The room was nicely appointed and spacious. Rustic furnishings but very nice. The balcony of our room was amazing (Room 402). Unexpected and lovely with views of Gubbio. Highly recommend it. The staff was so incredibly friendly and accommodating.

Stayed in March 2025

Nothing

Marvellous location on the square with view of the town, quite strange walk in a cafe that lead to the hotel. Unique interior and busy with all locals. Lovely decor room and nice buffet breakfast. Lovely coffee and very professional staff

Stayed in January 2025

Nice views, clean and comfortable room. Charming location and amazing staff.

Stayed in October 2024

After hours access not explained & all four of us had a problem in accessing to the hotel after 20 pm due to a difficult male staff person on duty after hours.

Great location, clean and comfortable property in lovely Gubbio. Great breakfast too. Staff on duty during day time hours were lovely and very helpful.

Stayed in June 2024

Nothing.

Perfect location to take advantage of the beautiful views and ambiance of Gubbio, with the hotel building adding to the authenticity of the stay.

Stayed in April 2024

No complaints about anything.

The ambience of the property, the rooms were comfortable and they felt like home.

Stayed in April 2024

As with all medieval towns in Italy parking is a distance away but there are shuttle buses. Lots of car parks in the new town.

Very friendly and helpful staff. Great location. Lovely garden.

Stayed in April 2024

Everything was amazing,we will visit again!

Stayed in March 2024

Relais Ducale Our bags were taken to our room (to our surprise) via stairs and elevator. Our room was spacious, always warm & looked out at the hotel’s back garden. We had a comfortable bed, plenty of storage & a basic bath. We were also provided with history of the local area. The staff was a well oiled team, helpful and accommodating. The hotel’s entrance was across from Palazzo dei Consoli & Piazza Grande. Along the street we found many ceramic artist’s shops, featuring hand painted majolica, to our delight! Near by you can take an elevator to Cattedrale dei Santi Mariano e Giacomo. Gubbio is definitely a serious hill town and we stayed at the very top of it. We were directed by the hotel to park at the Funivia Parcheggio lower level and it was free! Later that day we took the very unique Funivia Colle Eletto up the hill to the Basilica of Saint Ubaldo. Highly recommended! Another hotel detail is that it was were the TV series Don Matteo was filmed for Italian TV’s Rai Uno. The Hotel has the chess table set up outside the hotel's entrance with Don Matteo's beret and the police inspector's hat. Don Matteo (English: Father Matthew) is an Italian television series that has been airing on Rai 1, Italian national television's first channel, since 2000. The protagonist of the series is Father Matteo (portrayed by Terence Hill), a Catholic priest in a parish of the town of Gubbio, Perugia. He is also known for his unrivaled talent in investigating local crime stories. Father Matteo is a wise and respected person who really manages to understand people's problems, and always appears to be willing to help. Thanks to his charm and positivity, he often helps criminals on their way to redemption and he always convinces them to confess their crimes and to accept their responsibilities.

Stayed in January 2024

There is nothing to dislike . We were completely happy with our stay.

Everything in this hotel is wonderful - beautiful room well heated and great bed. Staff are friendly and helpful and there is a warm atmosphere throughout.

Stayed in January 2024