Reviews of Palazzo della Scala Spa Hotel Suites & Apartments 4 stars
Via Gardesana 54, 37017 Lazise, Italy
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Reviewed: 24 August 2025 · Stayed in July 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewI can only speak about the apartment with a private pool… which has the most breathtaking view. For the first time in our lives, we were so enchanted by the view from the terrace that we didn’t even want to leave the room :) A big thank you to the staff, who were wonderful, for the beautiful days we were able to spend with you.
Dear Maciej, thank you so much for sharing your experience with us. We’re truly happy to hear that you loved the Suite Della Scala and its stunning view, and that our team helped make your stay special. We would be delighted to welcome you back for more unforgettable moments on Lake Garda.
Dear Maciej, thank you so much for sharing your experience with us. We’re truly happy to hear that you loved the Suite Della Scala and its stunning view, and that our team helped make your stay special. We would be delighted to welcome you … Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewThe suite we booked (Gonzala)was fabulous! It was a real surprise how spacious and luxurious it was. The photos dont do it justice. The location of the hotel was perfect for wandering into Lazise, only a 5 minute walk. The staff were helpful and friendly and even surprised me with a cake and good wishes on my birthday! There was plenty of choice at breakfast, and the bar menu was good for us. The spa and pool were lovely and not too busy even at the height of summer. We really enjoyed our stay.
Not much! We had issues with the jacuzzi on our balcony, which the maintenance staff tried their best to resolve. It sort of worked in the end, but it was a bit disappointing, as it was one of the reasons we booked this particular suite. We were offered a voucher for a subsequent stay as compensation.
Dear Herbert, thank you so much for your wonderful review and for sharing your experience. We’re delighted to hear you enjoyed our Gonzaga Suite, the hotel’s location, the facilities, and the special attention from our staff for your birthday. We’re sorry about the issue with the jacuzzi but glad you appreciated our gesture of apology. We would be happy to welcome you back for an even better experience in the future.
Dear Herbert, thank you so much for your wonderful review and for sharing your experience. We’re delighted to hear you enjoyed our Gonzaga Suite, the hotel’s location, the facilities, and the special attention from our staff for your birthd… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewGreat selection at Breakfast, room was lovely (2 bed family suite), great location, close to town, free bike hire, Spa facilities, little play room whihc was handy to escape the heat for half an hour.
There seemed to be the start of a algi problem in the pool, I noticed it 2 days in to our stay and my sons swim vest and rash vest both turn yellowy/green, I had to throw them out. Some more unisex or boys toys would be good in the play room
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewLocation to the old town and staff.
Access issues around pool as I’m a wheelchair user. People breaking the pool rules; constant beds being covered in towels when no one there, children jumping in from top of rock, running around screaming.
Dear Mr Shirley, thank you for sharing your experience. We’re pleased to hear you appreciated the kindness of our staff and the hotel’s location. We’re sorry about the situations at the pool area that did not reflect our standards of respect and behavior. Your feedback is important to us and will be considered as we work to improve the guest experience. Our reception is always available for any need. We look forward to welcome you again. Best regards, Reception
Dear Mr Shirley, thank you for sharing your experience. We’re pleased to hear you appreciated the kindness of our staff and the hotel’s location. We’re sorry about the situations at the pool area that did not reflect our standards of respec… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 June 2025 · Stayed in April 2025
Verified reviewReviewed: 4 June 2025 · Stayed in June 2025
Verified reviewReviewed: 2 June 2025 · Stayed in May 2025
Verified reviewEverything was great - Spa exceptional, staff first class, breakfast perfect.
weird kitchen in the room Odd that the spa facilities is open when people are our site seeing. I wanted to use it early and late vs needing to be in the hotel 12-8.
Dear Mrs Rachel, thank you sincerely for your kind feedback. We are truly pleased to know that you enjoyed our SPA, the breakfast, and the professionalism of our staff. We have noted your remark regarding the SPA opening hours: it is available from 12:00 to 20:00 to ensure a well-organized and relaxing experience for all our guests. However, we will certainly take your suggestion into consideration. We hope to welcome you again soon for an even more enjoyable stay. Best regards Marika - Reception
Dear Mrs Rachel, thank you sincerely for your kind feedback. We are truly pleased to know that you enjoyed our SPA, the breakfast, and the professionalism of our staff. We have noted your remark regarding the SPA opening hours: it is availa… Show more
Reviewed: 30 May 2025 · Stayed in May 2025
Verified reviewWe had a suite, thus spacious. Contemporary furniture. Terrace with view on Lazise and Garda. Walking distance from Lazise Parking in basement Kitchenette
None
Dear Mr Bob, thank you sincerely for your kind feedback. We are delighted to hear that you enjoyed the spacious suite, the modern furnishings, the terrace with a view of Lazise and Lake Garda, as well as the convenient location just a short walk from the town center. It’s a pleasure to know your stay was excellent, and we look forward to welcoming you again. Best regards Marika - Reception
Dear Mr Bob, thank you sincerely for your kind feedback. We are delighted to hear that you enjoyed the spacious suite, the modern furnishings, the terrace with a view of Lazise and Lake Garda, as well as the convenient location just a short… Show more
Reviewed: 29 May 2025 · Stayed in March 2025
Verified reviewReviewed: 15 May 2025 · Stayed in May 2025
Verified reviewThe dinner was excellent The food and the service of dinner excellent
Our room was bad 24/7 notices of cars trucks and …
Reviewed: 27 April 2025 · Stayed in April 2025
Verified reviewThe service was great. The apartment was greate.
Not enough options for celiac meals. The swimming pool outside was not warm enough to enter in April.
Dear Mrs Keren, thank you for sharing your feedback with us. We are pleased to hear that you appreciated the quality of our service and that the apartment met your expectations. We are sorry to learn that the gluten-free options were not sufficient and that the outdoor pool was not warm enough to be enjoyed in April. In this regard, we would like to clarify that, in order to guarantee complete gluten-free preparation without cross-contamination, a separate kitchen would be required — something we unfortunately do not currently have. However, we always do our best to offer some suitable alternatives and pay close attention to any dietary needs reported in advance. We truly hope to welcome you back to Palazzo della Scala, perhaps during a warmer season, for an even more enjoyable stay. Best regards Marika Reception
Dear Mrs Keren, thank you for sharing your feedback with us. We are pleased to hear that you appreciated the quality of our service and that the apartment met your expectations. We are sorry to learn that the gluten-free options were not su… Show more
Reviewed: 29 March 2025 · Stayed in March 2025
Verified reviewEverything was very lovely ☺️
Dear Mrs. Barna thank you for your review and for the perfect score! We are delighted that you enjoyed your stay and hope to welcome you again soon. Best regards, Marika Reception
Reviewed: 25 March 2025 · Stayed in March 2025
Verified reviewReviewed: 24 March 2025 · Stayed in March 2025
Verified reviewReviewed: 10 January 2025 · Stayed in December 2024
Verified reviewStaff were incredible, the location is close to the lake, spa was superb as well as the room
Nothing, all amazing
Dear Giada, Thank you so much for your wonderful feedback! We are thrilled to hear that you enjoyed our location, spa, and room, and that our staff made such a positive impression on you. Your kind words mean a lot to us and inspire us to continue delivering excellent service. We look forward to welcoming you back for another exceptional stay in the future. Warm regards, Marika - reception
Dear Giada, Thank you so much for your wonderful feedback! We are thrilled to hear that you enjoyed our location, spa, and room, and that our staff made such a positive impression on you. Your kind words mean a lot to us and inspire us to … Show more
Reviewed: 3 January 2025 · Stayed in December 2024
Verified reviewBig room, good breakfast, good spa
The gym could have been better equipped.
Reviewed: 12 November 2024 · Stayed in November 2024
Verified reviewLocation
Dinner menu
Reviewed: 6 November 2024 · Stayed in November 2024
Verified reviewReally nice hotel and staff (especially at the reception).
The lift were broken which was ok during the stay but hard with the suitcases.
Reviewed: 6 November 2024 · Stayed in October 2024
Verified reviewOur experience was excellent! The staff was friendly, the service top-notch, and we loved the spa. Breakfast was delicious, and our room was spacious and comfortable, with a beautiful view from the balcony. We also appreciated the thoughtful upgrade—starting our stay with a complimentary snack and glasses of champagne set the perfect tone. Special thanks to the team for arranging a taxi, making our stay all the more convenient.
The outdoor pool was not heated, making it too cold to swim so we had to use the indoor pool only
Reviewed: 2 November 2024 · Stayed in October 2024
Verified reviewWalking distance to old town; expansive breakfast selection with great service; spa was great (had one of my better massages there) and various gaming options; certainly good for families We had dinner there and it was very good. Nice bar too. Spacious rooms and suites
If your room is on street side it might get louder, but windows actually do help. There would be AC if needed
Reviewed: 1 November 2024 · Stayed in November 2024
Verified reviewClean and friendly staff especially Marika and Camilla.
Would have been good to have one pool for kids more than 9-14
Reviewed: 30 October 2024 · Stayed in October 2024
Verified review