Reviews of Residenza la Scala
Via della Scala, 10, Santa Maria Novella, 50123 Florence, Italy
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewNice cozy room in the center of Florence. Clean, nice bathroom, nice comfortable bed. The staff was super helpfull, made our stay easier overall.
The windows were broken so you could not open them
*Dear Petros,* Thank you so much for your lovely feedback! We’re happy to hear you enjoyed the central location, the clean and cozy room, and that you found the bed comfortable. It’s also great to know our staff helped make your stay easier. We apologize for the issue with the windows — we’ll take care of it right away. We hope to welcome you again soon! Best regards, Farzin
*Dear Petros,* Thank you so much for your lovely feedback! We’re happy to hear you enjoyed the central location, the clean and cozy room, and that you found the bed comfortable. It’s also great to know our staff helped make your stay… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewMy friends and I really liked the location and the view from the room was great
the only problem we had was the strong smell of the detergent which made one of us cough. if you have breathing problems this could be a minus
Dear mariia, Thank you for your kind words! We’re happy to hear you and your friends enjoyed the location and the view from the room. We’re sorry to hear about the issue with the detergent smell — we truly appreciate the feedback and will be more mindful of this in the future, especially for guests with sensitivities. We hope to welcome you back again soon! Warm regards, Farzin
Dear mariia, Thank you for your kind words! We’re happy to hear you and your friends enjoyed the location and the view from the room. We’re sorry to hear about the issue with the detergent smell — we truly appreciate the feedback and wil… Show more
Reviewed: 19 August 2025 · Stayed in July 2025
Verified reviewGreat service, lovely room and facilities. Very central and there’s a wine window below. Would be back!
Dear sophie Thank you so much for your kind words! We're happy you enjoyed the room, service, and the unique wine window nearby. It would be a pleasure to welcome you back anytime! Warm regards, Farzin
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewStylish rooms and a great location. Staff were responsive to my feedback
The original room I was put in had a translucent door and no solid door to the bedroom. As a solo traveller, this was quite unnerving. I mentioned this to the staff and was moved after one night
Thank you for your kind feedback! We’re happy to hear you enjoyed the style of the rooms and our central location. We truly appreciate you bringing the door issue to our attention — we’re glad we could resolve it promptly by moving you to another room. Your comfort is very important to us, and we hope to welcome you back in the future for an even better experience! Best regards, Farzin
Thank you for your kind feedback! We’re happy to hear you enjoyed the style of the rooms and our central location. We truly appreciate you bringing the door issue to our attention — we’re glad we could resolve it promptly by moving you t… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewThis was a stunning, spacious and airy room. This was absolutely delightful. The location is amazing and Farzin is a wonderful host. We will be returning next year. We do not hesitate to recommend this place
Everything was perfect
Dear lucy Thank you so much for your kind and generous words! We’re truly happy you enjoyed the space, the location, and your experience with us. It was a pleasure to host you. You're always welcome here and thank you again for recommending us! Warmest regards, Farzin
Dear lucy Thank you so much for your kind and generous words! We’re truly happy you enjoyed the space, the location, and your experience with us. It was a pleasure to host you. You're always welcome here and thank you again for recom… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewIt is breathtaking to wake up in such place! Really a masterpiece like the whole Firenze! It’s even better than on photos. Incredible, functional and clean rooms with very attentive personal and close to all sightseeings.
Thank you from the bottom of our hearts for your beautiful words! We’re so happy you enjoyed your stay and felt the magic of Firenze through our place. It means so much to us that you noticed the details and the care we put into everything. We can't wait to welcome you again next time. You're always welcome here!
Thank you from the bottom of our hearts for your beautiful words! We’re so happy you enjoyed your stay and felt the magic of Firenze through our place. It means so much to us that you noticed the details and the care we put into everyt… Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewperfect location and very good rooms!
noise on the street
Dear yelizaveta, thank you so much for your kind words about the location and our rooms!* I’m really sorry about the noise from the street we always try our best to make our guests feel comfortable and at home. Hope to see you again soon. Sending warm wishes .
Dear yelizaveta, thank you so much for your kind words about the location and our rooms!* I’m really sorry about the noise from the street we always try our best to make our guests feel comfortable and at home. Hope to see you again so… Show more
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewThank you so much for taking the time to write a review for us. I'm really happy you enjoyed your stay at our residence. We truly appreciate it and hope to see you again very soon.
Reviewed: 14 June 2025 · Stayed in June 2025
Verified reviewGreat bathroom. Comfortable bed
The street that it’s on, is a bit noisy.
Reviewed: 13 June 2025 · Stayed in June 2025
Verified reviewReviewed: 9 June 2025 · Stayed in June 2025
Verified reviewThe location of the residence is really perfect for seeing all the major sites of Florence. Our host was so very nice to allow us to arrive early and leave our bags until check in. The rooms are all quite new and some work is still being done but it never disturbed us.
Being in the center of the city, even on a smaller street, the masses of visitors to Florence still causes a lot of noise, even late into the night. It is not anything the host can change.
Dear Helene, thank you for your lovely review! We're glad you enjoyed the location, the room, and our early check-in support. Sorry about the city noise — it's part of being in central Florence, but we hope to host you again soon!