Reviews of LHP Hotel Santa Margherita Palace & SPA 5 stars

It’s a lovely place in a lovely area. But most of all was the staff. The receptionist particularly, was amazing! Helping us out with ferries, taxis and trains. She was brilliant!

We loved the room, it was fancy, with a big washroom, clean and the staff amazing and on point

Nice location, clean, modern

Ridiculous that you need to pay on top for using the swimming pool. Spa area I understand, but the pool? Sound absurd for 5star hotel

Friendly helpful staff. Comfy bed. Room service burger gf was good. 👍

When we were in spa we felt like we were in a concrete back alley with all the neighbourhood apartments balconies looking down on us. Would be nice to put some plants around and create a little oasis. Some towels to use for the spa would of been helpful. Shower had a slight drainage problem, so was standing in water.

I liked everything about our stay. Exceptional service!

The only very small minus I could say is that our hotel room was in a back-building that I don’t know I would be safe to walk through that alley at night time

Location and friendly staff.

On entering our room you were hit by a strong musty damp smell that came from the bathroom. The room is advertised as having a bath and shower. However, the shower is not actually a standing shower, it is a hand held shower head that you have to sit in your bath to use. Inevitably this means that on showering you accidentally spray outside of the bath tub. The shower gel and shampoo were mounted on the wall, meaning that you had to constantly stand up to reach them to lather yourself. Unfortunately when trying to do this I slipped and fell.

The location and cleanliness. Staff was nice .

The staff was very nice and helpful.

Staff

Dependance un po’ triste

The location is good. It is literally within 5 minutes walk from the train station. This is the major reason why we booked this hotel.

Well, the room is a bit dusty. We do not like a room on the ground floor which doesn't give us a safe feeling. We are put on a building at the back which doesn't match our expection of a 5-star hotel. The food in the restaurant is so-so.

Shower door did not seal so the bathroom ended up a big puddle. Wet feet from first shower to when we left, Table behind the bed, meant you could not prop your pillows up to sit in bed.