Excellent hospitality and client service. Beautiful view!, Great location,, room, restaurant and facilities. I enjoyed my stay which was extended to join the Gate 1 group. Special thanks to the team at reception and restaurant manager.

Stayed in July 2025

Price of breakfast was expensive for what it was,

The exterior and interior were superb The pool area was gorgeous

Stayed in August 2025

I find daily breakfast fee at 25 Euros was too expensive, so we chose not to eat breakfast at your hotel.

I was very impressed with cleanliness of this hotel. Everywhere: the hallways, rooms, washrooms, dining room... it was spotless and stafff was always cleaning, and vacuming and payed such attention to detail thoroughly cleaning all areas. The reception staff was welcoming and helpful especially Meta at the Baveno Simplon location was wonderful, so curteous, helpful and always attentive and smiling! Your swimming pool is excellent. very clean, well mantained, never overcrowded, towels were always available for guests even on cloudy, rainy days. And no young kids running around, screaming and splashing! I loved that!

Stayed in August 2025

The toilet and hand basin are too close together and the toilet is awkward to access

The outdoor area and pool are lovely, and the ‘tunnel’ to the Grand hotel is amazing! Handy to the supermarket and not far from the lake.

Stayed in August 2025

Luxurious hotel where every small detail is in the right place. I really enjoyed absolutely everything and already want to come back.

Stayed in August 2025

I like that i feel welcomed in this hotel - the Manager and the lady at the reception (name Francesca i guess) as well as housekeeping are so friendly. The manager recognised me as i stayed in the hotel before and gave me the feeling of a special guest although i stayed only for 1 night. She appointed us a very nice room (actually a wow-effect room) with the terrace and lake view! They do the best they can for customers. In total i recommend the hotel for its beauty, service, facilities,location and amazing view over the lake! Thank you very much for making our stay unforgettable!

Stayed in July 2025

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Clean, quiet, great view, and the staff are polite and friendl

Stayed in July 2025

There is no kettle in the room to make tea and coffee. Parking was 25 euros which seemed expensive as it was in the hotel outside car park.

Pool area was lovely. Access to Hotel Dina indoor pool was a bonus. Gorgeous fit out throughout with lots of marble. Very well maintained. Short walk to centre of Baveno with many cafes and restaurants.

Stayed in July 2025

Whilst I appreciate on site parking, I think the fee of 20 Euros per 24 hours as a hotel guest is a little overpriced.

The room was spacious and the bed was very comfortable.

Stayed in July 2025

The pool temperature was very cold

Location was excellent. Staff were very helpful and welcoming

Stayed in July 2025

small room

Good hotel for a single night.

Stayed in July 2025

Pool water was v cold! Breakfast was ok but not the best, bathroom was small and tired. Bar was very quiet. I wasn't impressed that a 5% service charge was added to the room bill. Please do not follow a US model, none of us like the over tipping culture.

Friendly staff, nice bedding, great pool area.

Stayed in July 2025

Everything it was very beautiful very clean and very amazing. The location was second to none.

Stayed in July 2025

Nothing. This is a true gem.

The hotel and grounds are exceptionally beautiful. The outdoor pool and gardens are a real treasure. The staff were very helpful and friendly with the children. The town of Baveno is adorable. The views of the lake and Alpine foothills are peaceful and uplifting. The weather was prima.

Stayed in July 2025

Beautiful hotel and grounds. Old World charm. Excellent amenities. Great location.

Stayed in June 2025

beautiful, very nice staff, good views from the room

Stayed in June 2025

Breakfast

All except breakfast menu

Stayed in September 2024

No tea or coffee facilities in the room

Very clean a stylish, staff very friendly and efficient.

Stayed in September 2024

Room was a little dated.

The pool was beautiful. The pool bar was good with nice food. Breakfast on the terrace was lovely. The room was a very good size and everything was very clean. Staff were very friendly and helpful.

Stayed in August 2024

The Air conditioner system is too noisy. We could not sleep well enough.

The hotel is a dream come true!!!!

Stayed in August 2024

N/a

We returned after staying in their sister hotel; Hotel Splendid. All their hotels are quite remarkable. Superb staff; friendly and attentive.

Stayed in September 2024

N-a

Fabulous hotel, sparkling interior with lots of places to sit and read, have a drink and relax. The staff were friendly and extremely helpful.

Stayed in September 2024

The lack of power points which made it difficult to charge phones and use a laptop. Our room was split over two floors. The available power point on the lower floor did not function. The only way to obtain power would have been to disconnect hotel equipment which did not seem appropriate. On the upper floor there was one working power point but it was a long way from the beds. I would have liked to have known about the car parking charges prior to arrival. Parking is charged hourly. There is a 5% service charge added to the bill (apart from the usual tourist taxes) which is in addition to the price quoted by Booking.com. We had booked a ground floor room as one of the party had recently had an operation. On arrival we discovered our room was on level 4. However the lifts were efficient so we accepted the room even though the staircase within it was quite awkward. There are also steps at the entrance to the hotel.

Delightful and helpful staff. Nothing was too much trouble

Stayed in August 2024

There is nothing to critisise

As always the service super friendly and we loved our stay

Stayed in August 2024