Reviews of Suite Hotel Santa Chiara 4 stars

the hotel was a lovely looking hotel and the breakfast was mostly very good except for the three hot items available only being hot when they were first put in no heating of it.

Very disappointed, booked a superior double with city view, go a large double with a view of the backs of the surrounding hotels, when we complained they said this is a city that's what you see in the city and said the standard rooms just had a skylight and dismissed us our view was terrible and NOT the room shown on your site very very disappointed, started our stay with two small sachets of shower gel, used the first day never replaced, the shower didn't even have a ledge to put the tiny shower gel packs on and every time you opened the shower doors they fell off the rails. The picture above is of the spa Jacuzzi, when we asked can we use it we were told no it just to look at! there's a roof terrace advertised with sun loungers this we were told was not accessible to guests, we were told it was closed, we asked about the pool for 90 minutes they wanted 30 euros each.... there is a roof top bar not open, there is bar in the lobby... not open, the first morning we went for breakfast the maid that went into our room to clean arrived in the breakfast area serving food and drinks still wearing the apron she had on cleaning the room. for a hotel this size here were very few staff, seemed to be being run on a shoestring, hence nothing being open, the jacuzzi had an inch of scum up the side above the water, the gym was a joke, the front of house staff seemed to be stuck to their chairs and the computer directly in front of their faces, when i asked about the minibar i was told he didn't sort the minibar its the barman's job in the mornings, the minibar didn't contain many of the items on the minibar price list, the whole thing came across as were in a great position so that's it. one final note WE DID NOT as it says REQUEST A QUIET ROOM. I WOULD NOT RETURN! the term 'fir coat and no underwear' comes to mind.

How central it was and how friendly the staff were. They went out of their way to help us.

Nothing

A beautiful property. Very grand

Unfortunately there were no tea /coffee making facilities but definitely not a deal breaker just something I prefer to have.

Great location, terrace views, good size room, breakfast

I was very disappointed they promoted the spa upon arrival I used the small pool in the spa. They charged me €40 to use the spa!! We paid €50/per person in a double room and €40 for the pool !! This is unacceptable.

Hotel has an excellent location close to lively bars, restaurants and main tourist sites. Room was large, comfy and clean. Downsides for us, limited storage for 5 night stay, no tea and coffee facilities and no bar open during our 5 night stay. Access to pool was 70 Euros for two people for 90 minutes.

Downsides for us, limited storage for 5 night stay, no tea and coffee facilities and no bar open during our 5 night stay. Access to pool was 70 Euros for two people for 90 minutes.

Breakfast and location were great. The rooms were cleaned daily.

Little disappointed that the pool was an extra charge which we weren’t informed of at check in and the rooftop jacuzzi was just for looks and the fitness centre was tiny and most of the equipment was broken and no remote for aircon. Either have a functioning fitness centre or not one at all.

Location, right beside chiesa Santa chiara and the main square. It is very close to the major attractions and quality restaurants.

One has to pay 25euro to access the pool and spa facility. The shower drainage in 103 doesn't drain promptly.

Location and breakfast

I found one member of staff to be particularly unhelpful and downright rude with a simple enquiry.

The location is fantastic, right in the historic centre of Lecce. Breakfast is located on the roof terrace, overlooking the city. Rooms are a little dark, but overall made in a classic style.

Nothing :)

Located in centre of the old town

The Suite Santa Chiara Hotel is not what it suggests in the photos and it is certainly not a 4 star hotel. Our bedroom was old & shabby, and very small with barely any space to put two suitcases. The Duvet cover was filthy and the bedsheet underneath it had holes in it. There was mould on the walls in the room & bathroom. Main overhead shower wouldnt work, only the hose shower. The drainage was blocked and water pooled around feet while showering. Noise from 6.30am every morning and when the cleaners start they certainly dont make any effort to be quiet. They can be heard talking & laughing and banging buckets etc around outside rooms. There was a constant humming noise heard in our room at night, no idea what it was. It was possibly coming from a generator outside. Either way we did not have good sleeps while staying here. There is no secure wifi available in the bedroom, it was only accessible in lobby. We only had unsecure wifi to use in the room. There is a small swimming pool and Spa in this hotel, none of which were available for use. They clearly use the photos as false advertising. The ‘gym’ is 4 machines on top of each other in a tiny room which barely allows for 1 person at a time. Breakfast was average, though the lady working in the breakfast room was friendly. Reception staff could do with some training.

Spa was not open and was not.advised prior to stay Roo.s needed a deep clean

Nice room. Excellent location

No coffee/tea making facilities. The staff was not able to make a cone of tea either done milk.

Locality

Fabulous accommodation in the heart of the old town

Nothing

Very good stay at Santa Chiara

The location, right in the heart of the old town

Difficult to drive to due to the road works, made the drive to the hotel very difficult