Reviews of Hotel Terme Millepini 4 stars

Dear Yuval, thank you for sharing your feedback, which gives us the opportunity to clarify a few points. The air conditioning system did experience a temporary malfunction during your stay — an unexpected technical issue that we addressed as quickly as possible. As for the gym, it is designed for basic use, but we are aware that there is room for improvement, and we are already planning to update the equipment. The beds follow a standard chosen to offer practicality and comfort for the majority of our guests, though we understand that individual preferences may vary. Lastly, we would like to emphasize that our daily commitment is to provide a service consistent with our price range and the amenities offered, while always striving to improve. We hope to have the chance to welcome you again for an experience more in line with your expectations. Best regards, Hotel Millepini

Dear Yuval, thank you for sharing your feedback, which gives us the opportunity to clarify a few points. The air conditioning system did experience a temporary malfunction during your stay — an unexpected technical issue that we addressed … Show more

Dear Mr. Boraso, We are sincerely sorry to read your review, which—allow us to say it clearly—distorts the facts quite significantly. Out of respect for the truth, we feel compelled to clarify a few key points. You booked a superior double room for two people through Booking.com, with payment to be made directly at the property and no advance payment taken. However, upon your arrival, you showed up with four people: two adults and two children (aged 7 and 4 and a half), none of whom were mentioned in the original reservation. Our colleague, with courtesy and professionalism, pointed out that the room you had booked was for two guests only, as confirmed by your own reservation on Booking. You replied that, in your opinion, four people could comfortably sleep in one double bed. Despite this clear discrepancy, we offered you an alternative solution: a triple room, with the younger child sharing the bed with you. You freely chose to stay in the double room, with no pressure from our side and without requesting a change of room type. At check-out, you stated that you had already paid for the stay via Booking. It was explained to you—several times and with complete transparency—that your credit card had only been used to guarantee the booking, as clearly specified by Booking.com. Payment was due at the property and was to cover not only you and your companion, but also the undeclared presence of two children. We would like to emphasize that we are not appealing to any sense of nobility—because, as someone once said, a gentleman is born, not made. We have no need to flaunt anything. Our conduct was correct, patient, and focused on finding a solution, despite your initial demands being, quite frankly, difficult to reconcile with the actual circumstances. As for your comments about the property, opinions are of course personal, but it is worth noting that they were only shared after you were asked to settle your bill. We will stop here, as our style—perhaps a bit old-fashioned—leads us to avoid unnecessary arguments. However, we are committed to defending the professionalism of our staff, the fairness of our actions, and the truth of the matter. Kind regards, The Management Hotel Millepini

Dear Mr. Boraso, We are sincerely sorry to read your review, which—allow us to say it clearly—distorts the facts quite significantly. Out of respect for the truth, we feel compelled to clarify a few key points. You booked a superior doubl… Show more

Dear Irina, Thank you very much for your review and feedback regarding your experience with us. We genuinely appreciate you taking the time to share your thoughts. We are pleased to inform you that we are indeed working on the updates you mentioned. While we understand that all improvements cannot be implemented immediately, we are making steady progress. As you may have already noticed, some areas have already been renovated and upgraded. Should you choose to visit us again in the future, we are confident that you will see significant changes and enhancements to our facilities and services. Your continued patronage would give us the opportunity to demonstrate our commitment to constant improvement. Thank you again for your feedback, which helps us prioritize our renovation efforts to better serve our guests. Best regards, The Management Team

Dear Irina, Thank you very much for your review and feedback regarding your experience with us. We genuinely appreciate you taking the time to share your thoughts. We are pleased to inform you that we are indeed working on the updates you… Show more