9.5

Reviews of The Fifteen Keys Hotel 4 stars

Via Urbana 6-7, Rione Monti, 00184 Rome, Italy

  • Alessandro

    Reviewed: 25 August 2025 · Stayed in August 2025

    Verified review

    Cosy, boutique hotel run by a friendly staff where you will feel home. Rooms are spacious, well decorated, with a comfortable bed and high quality bed/bathroom textiles and great/organic bathroom products. Breakfast is served in a nice environment and food is great.

    Property response:

    Dear Alessandro, Thank you so much for your kind words about The Fifteen Keys Hotel! We’re truly happy to know that you felt at home with us and that you appreciated our cozy boutique style, spacious and well-decorated rooms, and the comfort of our beds and high-quality textiles. 💛 It’s also wonderful to hear you enjoyed breakfast in our courtyard atmosphere and found the food to your taste. Starting the day with fresh and delicious options is something we love to offer our guests. We did notice your 7.5 scores for location, services, and value. We hope that during your next visit we’ll manage to exceed your expectations and turn those numbers into 10s! Until next time, Ciao! Emanuele The Fifteen Keys Hotel Team

    Dear Alessandro, Thank you so much for your kind words about The Fifteen Keys Hotel! We’re truly happy to know that you felt at home with us and that you appreciated our cozy boutique style, spacious and well-decorated rooms, and the comfo… Show more

    The Fifteen Keys Hotel
    29 August 2025
  • Andrea

    Reviewed: 17 August 2025 · Stayed in August 2025

    Verified review

    Absolutely everything was fabulous! From communication prior to arrival, helping with transportation and tours, to the hospitality, attention to customer service and detail while we were guests. Breakfast was the best I’ve ever had, true to the region and bountiful.

    We did not want to leave.

    Property response:

    Dear Andrea, Thank you so much for your wonderful review! 🥰 We’re absolutely thrilled to hear that your stay at The Fifteen Keys Hotel was so special and memorable. It’s great to know that everything, from communication before arrival to the attention to detail during your time with us, exceeded your expectations. We put a lot of passion and care into every aspect of hospitality, and we’re so glad you felt that! And the breakfast, what a compliment! We’re happy it was such a hit with you; we always strive to offer the best of local traditions, hearty and flavorful. Your words about not wanting to leave made us smile, it’s the best compliment we could receive! We truly hope to welcome you back soon. Your “home away from home” will always be here with open arms! 💙 Ciao! Emanuele The Fifteen Keys Hotel Team

    Dear Andrea, Thank you so much for your wonderful review! 🥰 We’re absolutely thrilled to hear that your stay at The Fifteen Keys Hotel was so special and memorable. It’s great to know that everything, from communication before arrival to … Show more

    The Fifteen Keys Hotel
    18 August 2025
  • Katherine

    Reviewed: 15 August 2025 · Stayed in August 2025

    Verified review

    Everything! The fit out is stylish and comfortable, the team are expertly led by Julia with excellent customer service, the breakfast and afternoon tea is all beautifully prepared on the premises. It’s the attention to every detail, eg chilled water and towels on arrival. Exceptional!

    Honestly there is nothing not to like!

    Property response:

    Dear Katherine, First of all, thank you so much for this glowing review! We’re absolutely thrilled to hear you had such a wonderful time with us. It's fantastic to know you enjoyed the stylish and comfortable atmosphere, and we couldn’t agree more, Julia and all the rest of the team are passionate about delivering top-notch service, and we’re so happy it made your stay even more special. We’re especially glad you appreciated the little touches, like the chilled water and towels on arrival, we believe those details can make all the difference. And of course, our breakfast and afternoon tea are always a highlight for us too! 😊 Your kind words mean the world to us, and we hope to welcome you back soon for another unforgettable experience in the Eternal City! Ciao! Emanuele The Fifteen Keys Hotel Team

    Dear Katherine, First of all, thank you so much for this glowing review! We’re absolutely thrilled to hear you had such a wonderful time with us. It's fantastic to know you enjoyed the stylish and comfortable atmosphere, and we couldn’… Show more

    The Fifteen Keys Hotel
    16 August 2025
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  • Yuriy

    Reviewed: 12 August 2025 · Stayed in August 2025

    Verified review
  • 3.0 Poor
    Tariq

    Reviewed: 10 August 2025 · Stayed in July 2025

    Verified review
  • Cathy

    Reviewed: 1 August 2025 · Stayed in July 2025

    Verified review

    Location, cleanliness, service, fresh and delicious food!

    Nothing

    Property response:

    Dear Cathy, We’re so grateful for your amazing review! It’s fantastic to hear that you appreciated the location, cleanliness, and the quality of service. We're especially happy you enjoyed our fresh and tasy breakfast, we’re all about delivering the best experience! Your feedback truly makes our day, and we can't wait to have you back for another unforgettable stay. Thanks again for your kind words, and we hope to see you soon! Ciao! Emanuele The Fifteen Keys Hotel Team

    Dear Cathy, We’re so grateful for your amazing review! It’s fantastic to hear that you appreciated the location, cleanliness, and the quality of service. We're especially happy you enjoyed our fresh and tasy breakfast, we’re all about … Show more

    The Fifteen Keys Hotel
    16 August 2025
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  • Anne

    Reviewed: 31 July 2025 · Stayed in July 2025

    Verified review

    What an amazing stay, each and every staff member went above and beyond, we would highly recommend this hotel.

    Absolutely nothing

    Property response:

    Dear Anne, Thanks a ton for your awesome feedback! We’re beyond happy to hear that you had such a great time. We genuinely love making every guest feel special, and it’s so rewarding to know we hit the mark with you. Your recommendation means a lot to us, and we can’t wait to have you back whenever you’re ready for another visit. Until then, take care and thanks again for being such wonderful guests! 😊 Ciao! Emanuele The Fifteen Keys Hotel Team

    Dear Anne, Thanks a ton for your awesome feedback! We’re beyond happy to hear that you had such a great time. We genuinely love making every guest feel special, and it’s so rewarding to know we hit the mark with you. Your recommendatio… Show more

    The Fifteen Keys Hotel
    16 August 2025
  • Elspeth

    Reviewed: 21 July 2025 · Stayed in July 2025

    Verified review

    Location was fabulous, right in the heart of Monti, but quiet. The bar was lovely and the rooms were comfortable and well-equipped. the breakfasts were excellent with freshly baked breads, granola and cakes every day as well as a selection of fruit, bacon, eggs and so on. Great coffee too! And the cocktails were out of this world. Really very special place to stay and we were so well looked after.

    Nothing. it was perfect.

    Property response:

    Dear Elspeth, Thank you so much for your absolutely wonderful review! We’re over the moon to hear that you found our small hotel so perfect, your kind words truly mean the world to us. It’s fantastic to know you enjoyed our peaceful atmophere, our fabulous Monti location, and the warm care from the team. We're especially happy that you loved the breakfast spread and our cocktails! We aim to make every guest feel relaxed, pampered, and right at home, and it’s amazing to hear that we hit the mark for you. Your description captured exactly the atmosphere we strive to create, and your feedback encourages us to keep doing what we love. Thank you again for choosing to stay with us, we’d be delighted to welcome you back anytime. Until then, sending you our warmest wishes from your R(h)ome! Ciao! Emanuele The Fifteen Keys Hotel Team

    Dear Elspeth, Thank you so much for your absolutely wonderful review! We’re over the moon to hear that you found our small hotel so perfect, your kind words truly mean the world to us. It’s fantastic to know you enjoyed our peaceful at… Show more

    The Fifteen Keys Hotel
    23 July 2025
  • Mikhal

    Reviewed: 18 July 2025 · Stayed in July 2025

    Verified review

    The hotel is cozy and beautiful, the choice of the art books and the welcoming water and coffee . The reception guy-Andrea was so professional as well as all The rest of the staff

    Nothing

    Property response:

    Dear Mikhal, Thank you so much for your outstanding review! We’re truly delighted to know that you appreciated the cozy and beautiful atmosphere of the hotel, the attention to detail in our spaces, and the selection of art books, curated to make you feel inspired and at home. We're also so glad you enjoyed the small touches like the welcome water and coffee, which we believe make all the difference after a day of exploring Rome. I also wanted to kindly clarify that we don’t have anyone named Andrea on our team, so I believe it was me, Emanuele, who had the pleasure of assisting you at reception! I’m really glad the service made a great impression. We did notice the 7.5 rating for value for money, and while we respect every opinion, we’re a little sorry to see that. We put so much heart into offering a warm, personal, high-quality experience, and we truly hope to have the chance to welcome you again, maybe next time we’ll earn a perfect 10 across the board! Until next time, Ciao! Emanuele The Fifteen Keys Hotel Team

    Dear Mikhal, Thank you so much for your outstanding review! We’re truly delighted to know that you appreciated the cozy and beautiful atmosphere of the hotel, the attention to detail in our spaces, and the selection of art books, curate… Show more

    The Fifteen Keys Hotel
    23 July 2025
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  • Mica

    Reviewed: 11 July 2025 · Stayed in July 2025

    Verified review

    15 minute walk from Roma Termini, in a convenient area, the elevator was amazing, the breakfast area and lobby were beautiful, the owner was on site and to take care of any issues. It was air-conditioned, clean and all the products were thoughtfully selected (The shampoo and conditioner smell divine).

    I wasn’t about to spend more time there!

    Property response:

    Dear Mica, We are absolutely delighted to read your review, thank you so much for sharing your experience with us! We’re thrilled you appreciated our convenient location just a short walk from Roma Termini. It makes it so easy to explore the Eternal City, doesn’t it? It’s wonderful to hear you enjoyed our breakfast area and lobby. We’ve carefully designed those spaces to be warm, stylish, and welcoming, so it means a lot that you noticed: we truly care about offering personalized attention and making sure everything is perfect. We’re also so happy you found everything clean, comfy, and well-stocked. We really do choose our products with love, so knowing you adored the scent of the shampoo and conditioner makes us smile! 😊 Next time you’re in Rome, we hope you’ll stay longer and soak in even more of what we have to offer. Until then, grazie mille and see you soo! Ciao! Emanuele The Fifteen Keys Hotel Team

    Dear Mica, We are absolutely delighted to read your review, thank you so much for sharing your experience with us! We’re thrilled you appreciated our convenient location just a short walk from Roma Termini. It makes it so easy to explore … Show more

    The Fifteen Keys Hotel
    12 July 2025
  • Antonella

    Reviewed: 11 July 2025 · Stayed in July 2025

    Verified review
  • Tracy

    Reviewed: 30 June 2025 · Stayed in June 2025

    Verified review

    Everything

    Nothing

    Property response:

    Dear Tracy, Thank you so much for your kind words and for describing our hotel as “exceptional” and “beautifully managed”, we’re truly glad you had such a positive experience! We did notice that we didn’t receive full marks for cleanliness and value for money. Cleanliness is one of our absolute top priorities, and we’re committed to the highest standards in this area. As for value, we truly believe the quality of our service and experience reflects the pricing we offer. We’d love the chance to welcome you back again, so we can better understand your expectations and hopefully earn a perfect 10 next time! Ciao! Emanuele The Fifteen Keys Hotel Team

    Dear Tracy, Thank you so much for your kind words and for describing our hotel as “exceptional” and “beautifully managed”, we’re truly glad you had such a positive experience! We did notice that we didn’t receive full marks for cleanline… Show more

    The Fifteen Keys Hotel
    6 July 2025
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  • Christine

    Reviewed: 23 June 2025 · Stayed in June 2025

    Verified review

    Breakfast, quiet location,roomand very friendly staff. Absolutely great hotel and I hope to be back someday.

    Everything was great.

    Property response:

    Dear Christine, Thank you so much for your wonderful review on Booking.com! We’re absolutely thrilled to hear you had such a great Roman stay with us at The Fifteen Keys Hotel. It means the world to know you enjoyed the breakfast, quiet location, comfortable room, and especially the friendly staff. Your kind words truly made our day! We always strive to make our guests feel at home, and we’re so happy we succeeded during your visit. We sincerely hope to welcome you back someday soon for another unforgettable experience in the Eternal City. Ciao! Emanuele The Fifteen Keys Hotel Team

    Dear Christine, Thank you so much for your wonderful review on Booking.com! We’re absolutely thrilled to hear you had such a great Roman stay with us at The Fifteen Keys Hotel. It means the world to know you enjoyed the breakfast, quiet l… Show more

    The Fifteen Keys Hotel
    6 July 2025
  • Zuzanna

    Reviewed: 19 June 2025 · Stayed in June 2025

    Verified review

    Really enjoyed the experience at the hotel. The breakfast was lovely, great selection of home made food. The afternoon tea was a lovely surprise.

    Everything was really great.

    Property response:

    Dear Zuzanna, Thank you so much for your kind words. we’re delighted to hear you really enjoyed your experience with us! It’s wonderful to know that you loved our homemade breakfast selection and that the afternoon tea was a pleasant surprise! We always enjoy adding a little extra touch to brighten our guests’ day. We did notice your scores for value and cleanliness, and while we’re glad overall everything felt great, we’re truly sorry if we missed the mark in those areas. Your feedback is invaluable, and we hope to exceed your expectations next time, maybe even earn a perfect 10 across the board! We can’t wait to welcome you back again soon! Ciao! Emanuele The Fifteen Keys Hotel Team

    Dear Zuzanna, Thank you so much for your kind words. we’re delighted to hear you really enjoyed your experience with us! It’s wonderful to know that you loved our homemade breakfast selection and that the afternoon tea was a pleasant surp… Show more

    The Fifteen Keys Hotel
    1 July 2025
  • Michael

    Reviewed: 16 June 2025 · Stayed in June 2025

    Verified review

    What’s not to love about fifteen Keys . The hotel is lovely and the staff amazing - go out of their way to help and always polite and attentive

    Property response:

    Dear Michael, Thank you so much for your wonderful review! We’re absolutely thrilled to hear that you found The Fifteen Keys Hotel “bellissimo” and a must-stay in Rome, that truly means the world to us. It’s fantastic to know that you loved the hotel and that our team made a positive impression. We always strive to go above and beyond for our guests, and your kind words are the best reward. We hope to have the pleasure of welcoming you back very soon for another unforgettable stay in the Eternal City! Ciao! Emanuele The Fifteen Keys Hotel Team

    Dear Michael, Thank you so much for your wonderful review! We’re absolutely thrilled to hear that you found The Fifteen Keys Hotel “bellissimo” and a must-stay in Rome, that truly means the world to us. It’s fantastic to know that you lov… Show more

    The Fifteen Keys Hotel
    1 July 2025
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  • Claire

    Reviewed: 16 June 2025 · Stayed in May 2025

    Verified review

    Staff were welcoming and excellent the whole time. Breakfast outside was just perfect.

    That I couldn’t stay longer 😊

    Property response:

    Dear Claire, Wow, thank you so much for such an amazing review on Booking.com! We’re absolutely over the moon to hear that your stay was beyond perfect and that you wished it could have lasted longer! It was a true pleasure having you, and we can’t wait to welcome you back, perhaps for an extended stay next time in the Eternal City! We take great pride in providing an excellent, friendly, yet professional service, so it fills us with joy to know that you felt cared for from the very beginning to the very last moment of your stay. Regarding our breakfast, we totally agree! Our outdoor patio is a perfect oasis to enjoy our delicious homemade breakfast and we loved the fact that you felt the magic of it ✨. Should you come back to Rome, we will be here, waiting for you with open arms! Until then, Ciao! Emanuele The Fifteen Keys Hotel Team

    Dear Claire, Wow, thank you so much for such an amazing review on Booking.com! We’re absolutely over the moon to hear that your stay was beyond perfect and that you wished it could have lasted longer! It was a true pleasure having you, a… Show more

    The Fifteen Keys Hotel
    26 June 2025
  • Nilufar

    Reviewed: 13 June 2025 · Stayed in June 2025

    Verified review
  • Steven

    Reviewed: 13 June 2025 · Stayed in June 2025

    Verified review

    Great location, near to Rome termini but in the safer Monti neighbourhood. Rooms are very clean and spacious. Breakfast is excellent, compliments to the chef and baker. She even provides a nice smoothie and detox drink for breakfast.

    Aircon can be improved. The thermostat function kicks in and out frequently and the noise generated disturbs my sleep.

    Property response:

    Dear Steven, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our great location in the Monti neighborhood, appreciated the cleanliness and spaciousness of the rooms, and especially loved the breakfast, our chef and baker will be so happy to hear your compliments! We're glad you liked the smoothies and detox drinks too, it's our pleasure to add a healthy and tasty touch to your morning. Regarding the air conditioning, we're truly sorry to hear it disturbed your sleep. If you had let us know during your stay, we would have been more than happy to assist you right away, perhaps adjusting the settings or explaining how to optimize its use for a smoother and quieter experience. Your comfort is very important to us, and we’re always here to help. We really hope to welcome you back soon, and thank you again for your kind words and helpful feedback! Ciao! Emanuele The Fifteen Keys Hotel Team

    Dear Steven, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our great location in the Monti neighborhood, appreciated the cleanliness and spaciousness of the rooms, and especially loved the breakf… Show more

    The Fifteen Keys Hotel
    1 July 2025
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  • Lesli

    Reviewed: 2 June 2025 · Stayed in May 2025

    Verified review

    Before our stay the staff at Fifteen Keys Hotel are SO helpful in booking a private car pickup and transfer, recommending tour guides (Bibbos Tours, Gabrielle was awesome!). Once we arrived we were treated with excellent service, beautiful smiles and wonderful staff who would book last minute lunch for us, along with calling a taxi when needed. AND the staff at breakfast were exceptional and the food delicious for a day touring Rome. We can't refer this hotel enough to anyone needing a convenient to city center stay with a luxury yet homey feel. Thank you staff for making our stay PERFECT! (Especially Aristotle and Ilonya).

    Nothing could be better. Everyone and everything was exceptional!

    Property response:

    Dear Lesli, Wow, thank you so much for your incredible review! We are absolutely thrilled to hear that your experience at The Fifteen Keys Hotel was nothing short of perfect. 😊 It truly warms our hearts to know that our team, especially Aristotele and Ionela, our Chef, made such a positive impact on your stay! We always strive to create a welcoming, friendly atmosphere, and it’s so great to know you felt that warmth throughout your time with us. 💖 We’re delighted that the personalized service, like helping with last-minute lunch bookings and arranging taxis, added to your convenience and enjoyment! Our goal is to make your stay as seamless and special as possible, so hearing your feedback really motivates us to keep up the good work. And, of course, we’re so happy to hear you loved the breakfast! 🍽️ There’s nothing like starting your day with delicious food and a smile from the staff. 😄 It’s also wonderful to know you had a fantastic time exploring Rome, and we’re so pleased that our recommendations (including the amazing Gabriele from Bibbo Tours) helped make your adventure unforgettable! Thank you for recommending us so highly and for trusting us with your stay. We can’t wait to welcome you back to Rome and to The Fifteen Keys Hotel in the near future. Until then, we’re sending you warm wishes and lots of love for your next adventures! 🥰 Ciao! Emanuele The Fifteen Keys Hotel Team

    Dear Lesli, Wow, thank you so much for your incredible review! We are absolutely thrilled to hear that your experience at The Fifteen Keys Hotel was nothing short of perfect. 😊 It truly warms our hearts to know that our team, especiall… Show more

    The Fifteen Keys Hotel
    3 June 2025
  • Lisa

    Reviewed: 31 May 2025 · Stayed in May 2025

    Verified review

    Exceptional breakfast - huge variety of freshly prepared food, topped up throughout the morning. Served in a beautiful, calm & comfortable space with incredible staff. Afternoon tea served with freshly baked cakes & pastries, plus a lovely courtyard to relax in. Nothing is too much trouble for the staff, who were always so helpful & friendly. Truly one of the best hotels we have ever stayed in

    Liked everything, just could benefit from a mattress topper on the bed as it was a little hard.

    Property response:

    Dear Lisa, Thank you so much for your wonderfully thoughtful review! We’re genuinely delighted to hear that your stay with us was such a memorable one, and that so many aspects, from the decor and ambiance to our breakfast and afternoon tea, left a lasting impression. It’s especially rewarding to know that the team made you feel so welcome and well looked after. We truly take great pride in providing warm, attentive service, so your kind words will mean a lot to us. We're also thrilled that you enjoyed the tranquil setting of our courtyard, it’s one of our favourite spots too, perfect for unwinding with a pastry and a cup of tea! Regarding the mattress, thank you for your honest feedback. We understand that comfort is personal, and we do actually have mattress toppers available upon request. Had we known, we would have been more than happy to provide one for you during your stay, it would have been our pleasure. Don’t hesitate to let us know next time; we’re always here to tailor the experience to your preferences as much as possible. It was truly a pleasure having you with us, and we hope to welcome you back again soon, your next visit will be just as special, if not more. Until then, take care and thank you once again for choosing us. Ciao! Emanuele The Fifteen Keys Hotel Team

    Dear Lisa, Thank you so much for your wonderfully thoughtful review! We’re genuinely delighted to hear that your stay with us was such a memorable one, and that so many aspects, from the decor and ambiance to our breakfast and afternoon … Show more

    The Fifteen Keys Hotel
    7 June 2025
  • Cncbassano

    Reviewed: 28 May 2025 · Stayed in May 2025

    Verified review

    Everything was terrific, from the staff to the apertivo, breakfast, the room, and the location. I will stay here again and again and again.

    Nothing to complain about. It was all perfect.

    Property response:

    Dear Charla, Thank you so much for your glowing review! We’re beyond thrilled to hear that we’ve earned the title of your "new favorite hotel in Rome." It’s fantastic that every aspect of your stay, from the service to the breakfast, the aperitivo, and the comfort of your room, met your expectations! The team works hard to create an experience that feels like a home away from home, so knowing we succeeded in this makes us incredibly proud. And of course, we’re happy the location worked out so well for you. Rome is full of surprises, and being centrally located makes it easy to explore the best of the city. We can’t wait to welcome you back time and time again. Your kind words are truly appreciated, and we’ll be ready to make your next stay just as perfect as the last. See you soon, ciao! Emanuele The Fifteen Keys Hotel Team

    Dear Charla, Thank you so much for your glowing review! We’re beyond thrilled to hear that we’ve earned the title of your "new favorite hotel in Rome." It’s fantastic that every aspect of your stay, from the service to the brea… Show more

    The Fifteen Keys Hotel
    7 June 2025
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  • Jane

    Reviewed: 22 May 2025 · Stayed in May 2025

    Verified review

    The room was comfortable

    It is a pretty but modest and fairly ordinary hotel in poor location and was extremely over priced for what it was . It would have been fine if it was half the price

    Property response:

    Dear Jane, Thank you for your review. While we’re pleased to hear that you found the room comfortable, we’re sorry to learn that your overall experience did not fully meet your expectations. We always strive to deliver excellent service and a high-quality experience to all our guests, and it’s disappointing to hear that you felt the value of your stay didn’t align with the price. We’re particularly sorry to see the lower ratings for both our location and value for money. Our central position in Rome, just 3 minutes from the beautiful Basilica of Santa Maria Maggiore and only 12 minutes from the Colosseum, is one of the key highlights of our hotel. Many guests have praised this convenient location as an ideal starting point for exploring the city’s most iconic landmarks. Regarding pricing, we believe that the range of services we offer, our attention to detail, and our commitment to personalized hospitality represent excellent value. We are continuously working to ensure that every guest feels their experience is truly worthwhile. In response to your description of our hotel as “modest,” we would like to emphasize that we take great pride in offering a refined and memorable experience, grounded in our values of professionalism, hospitality, and warmth. We believe that true hospitality goes beyond luxurious surroundings, it is about making each guest feel valued, cared for, and respected. We approach every aspect of our service with both professionalism and a welcoming kindness, with the goal of ensuring our guests feel completely at ease and truly at home. Our hotel is thoughtfully designed and carefully maintained down to the smallest detail. Each morning, we serve a homemade breakfast prepared with love, featuring a rich variety of fresh, high-quality options. Every afternoon, we are delighted to offer our guests a complimentary tea with homemade cookies and cakes, creating a cozy moment of relaxation. Additionally, our 24-hour bar is always available for those who wish to enjoy a drink at their leisure, and our complimentary bicycles provide a wonderful way to explore the charm of Rome at your own pace. We understand that every traveler has different expectations, but we firmly believe that describing our hotel as “modest” does not do justice to the level of care, attention to detail, and quality of service we offer. From the thoughtfully curated spaces to the many complimentary touches we provide, everything is designed to offer an experience that is anything but ordinary. We genuinely appreciate your feedback, and we would welcome the opportunity to host you again, with the goal of exceeding your expectations in every respect. Best regards, Emanuele The Fifteen Keys Hotel Team

    Dear Jane, Thank you for your review. While we’re pleased to hear that you found the room comfortable, we’re sorry to learn that your overall experience did not fully meet your expectations. We always strive to deliver excellent service a… Show more

    The Fifteen Keys Hotel
    28 May 2025
  • Eugenia

    Reviewed: 10 May 2025 · Stayed in May 2025

    Verified review

    Friendly staff, excellent service. The simple but meaningful touches matter.

    None

    Property response:

    Dear Eugenia Maria, Thank you for your kind words about your recent stay at The Fifteen Keys Hotel! Hearing such beautiful compliments about the team really make us smile! It is such a source of great joy to read that we were able to make your stay unforgettable with our professional but still friendly service! And you are right, the simple (but effective) little touches really make the differences and we are glad you appracieted them. Creating a relaxing and cozy atmosphere is what we strive for, so we are glad to know that you loved it! We can't wait to welcoming you again for your next Roman adventure. We'll be here, waiting for you with open arms! Until then, Ciao! Emanuele The Fifteen Keys Hotel Team

    Dear Eugenia Maria, Thank you for your kind words about your recent stay at The Fifteen Keys Hotel! Hearing such beautiful compliments about the team really make us smile! It is such a source of great joy to read that we were able to mak… Show more

    The Fifteen Keys Hotel
    12 May 2025
  • Mark

    Reviewed: 9 May 2025 · Stayed in May 2025

    Verified review

    The Fifteen Keys is an exceptional Hotel in the heart of Roma with a quant atmosphere but still upscale. The property has been extremely well designed and maintained. The entire staff were attentive yet friendly and welcoming. Prior to arriving I requested service to the hotel from the airport which was responsive quickly in email. The bed mattress was extremely comfortable and the Blue room we selected was a perfect size with a balcony overlooking the courtyard. Service is very important to my wife and I and we have to complement each and every member of the staff as they are truly a team with focus on the customer’s enjoyment when at the property. We enjoyed every moment spent in this wonderful place.

    The environmental aspect of all power off when leaving the room did not allow power to recharge devices specifically iPads when we left on our daily excursions. The concept is wonderful but we all have too many communication devices.

    Property response:

    Dear Mark, Thank you so much for your truly wonderful review! We’re absolutely delighted to hear that your stay at The Fifteen Keys Hotel was such a memorable one! We are especially thrilled that you found our team to be the best you've ever encountered! Your appreciation for our friendliness, attention to detail, and commitment to excellent service warms our hearts. We're also so pleased you enjoyed the design and atmosphere of our hotel. It’s fantastic to hear you found our Deluxe Blue Room to be perfectly sized and comfortable, and that you enjoyed its balcony view over the courtyard. And yes, we agree, that mattress is a guest favorite for a reason! It’s great to hear that our airport transfer service helped make your arrival smooth and stress-free, and that our team’s responsiveness and organization added to the overall ease of your stay. Most of all, we are so happy to know that you and your wife felt well cared for. Creating a welcoming and enjoyable experience for our guests is what we strive for every day. Regarding the energy-saving system that powers off the electricity when you leave the room, thank you for your thoughtful feedback. We understand how important it is to keep your devices charged, especially while traveling. This system is part of our ongoing commitment to sustainability, aiming to reduce unnecessary energy use. That said, we absolutely could have adjusted the settings for you to allow continuous power if you had preferred. Just let us know next time, and we’ll be happy to assist! As for our location, we’re tucked away on a charming street in Monti, one of Rome’s most vibrant and authentic neighborhoods, just a short stroll from the Colosseum and many other gems. So next time, keep an eye out for all the magic right on our doorstep… and who knows, maybe we’ll earn that 10/10 for position too! 😉 Thank you again for your kind words and for choosing us. We can’t wait to welcome you back for another unforgettable stay in the heart of the Eternal City! Until next time, Ciao! Emanuele The Fifteen Keys Hotel Team

    Dear Mark, Thank you so much for your truly wonderful review! We’re absolutely delighted to hear that your stay at The Fifteen Keys Hotel was such a memorable one! We are especially thrilled that you found our team to be the best you'… Show more

    The Fifteen Keys Hotel
    13 May 2025
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  • Vanessa

    Reviewed: 7 May 2025 · Stayed in May 2025

    Verified review

    The location is perfect - in a lovely neighborhood within walking distance to the forum, imperial road, and colosseum. Plus great restaurants. The boutique property is a great scale, incredibly comfortable, with a helpful staff. My mother in laws room had a cute terrace.

    Property response:

    Dear Vanessa, Thank you so much for your wonderful review on Booking.com! We're absolutely thrilled to hear that you enjoyed your stay with us and that our location made it easy for you to explore the best of Rome, from the majestic Colosseum to the charming Imperial Forums, all just a short stroll away. It’s fantastic to know you loved the vibe of our neighborhood and got to try some of the amazing local restaurants, it really is a foodie’s paradise! 🍝🍷 We’re also so glad you appreciated the boutique feel of our property. Creating a warm, comfortable, and intimate atmosphere is what we’re all about, and it’s wonderful to hear that this came through during your stay. All the team will be delighted to hear your kind words - we truly love making every guest feel welcome and cared for. 💛 And how lovely that your mother-in-law enjoyed her room and its charming terrace! We hope to welcome you and your family back very soon for another unforgettable Roman adventure! Ciao! Emanuele The Fifteen Keys Hotel Team

    Dear Vanessa, Thank you so much for your wonderful review on Booking.com! We're absolutely thrilled to hear that you enjoyed your stay with us and that our location made it easy for you to explore the best of Rome, from the majestic C… Show more

    The Fifteen Keys Hotel
    13 May 2025
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The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com. See our Review Guidelines

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