Reviews of The Place In Rome Guest House

The person who served us was offensive; I didn't like her mocking tone of voice. It's not proper customer service. We all deserve respect, regardless of our race, skin color, or language.

Location was good, staff was very friendly and knowledgeable about the area.

I really liked this accommodation, it had an amazing location, only a few minutes from Termini station or the closest metro stop. From there, it was possible to get to the city centre easily. The room itself was very nice and clean. I especially appreciated the warm welcome from the staff, who was super fun and nice. He told us many tips about Rome, which was really helpful.

The only small minus was that the fridge and coffee maker in our room did not work.

Great location, very clean room

The hotel was split over 2 locations, which was unexpected. Our room was in a separate location to the reception and there was no reception located near our room, which made me wonder about security. It was more just like an Airbnb.

Room is exactly as it is on pictures, and it has a wonderful balcony! Stuff is very friendly, it was a pleasure nearing them every day The area feels safe, although railway station is close Also our room was ready, so I was able to check in at 10. Thanks a lot!

Unfortunately, you can hear everything behind the door AC is very loud (but at least there is in which is not typical for Rome) Reception area feels a bit “tired” — when I saw it got scared smth would be wrong with room (but the room was good, so it was a wrong impression in the end)

Everything

The shower is a little bit small

location on pleats

Unfortunately, there was a noticeable lack of basic equipment, including glasses, which was a bit inconvenient during everyday use. It would be worth supplementing this to make the stay even more comfortable. Apart from that, everything was fine.

Great place, clean, comfortable beds and aircondition. Nice staff and close to Termini station.

The extra bed broke down.

Great location. Many cafes and restaurants in the neighborhood. Warm welcome from staff.

Nothing

We checked in and instantly did not like the vibe at all. Was hard to get into the building , Luckily a reception lady was coming out with another hotel guest at the same time. Communication was very very average and a bit rude. Didn’t help us with the lift for our luggage and kept walking off. Our room absolutely STANK of cigarette smoke I instantly felt sick and claustrophobic. I also didn’t realise the private bathroom meant waking down a public hallway to get to the shower and toilet with our key. This was an absolute no from me. I did not expect my bathroom to be in a public walking space - even though it was a bathroom only for me. Using a key to unlock and lock is not practical. We lasted less than an hour here, checked out and booked the Moderna hotel. Including city tax I paid a total of $215 AUD WHICH IS $120 euro. That is a huge rip off and way too overpriced for what we had. Room was hot, 3rd floor was a lot of stairs. Feels sort of like a prison / hostel. Not a good vibe at all, really wish I hadn’t wasted so much money.

No pressure in the shower. Shower too small

Close to Termini station but had the feel of a neighborhood. There was a kitchen and washing machine and our room was part of a complex of apartments with a little courtyard (but no chairs to sit outside).

This is a room for 3 people. My friend and her son slept in the loft double bed which they reported was not comfortable. My daughter and I slept downstairs where there was a single bed. We were given a single roll away bed which was a thin mattress over wooden slats. The second night my daughter and I slept in the single bed together but that mattress was very hard. The 3rd and 4th night we put the roll away mattress on the single bed which was still uncomfortable.If it wasn't for the poor beds It would have been fine. If you plan to cook just know that things are very cramped in the kitchen. I know not to expect American sized space or comfort in Europe but I've never had such poor sleeping arrangements in any of my many trips to European countries. And the shower cannot accommodate 2 showers without the second person having cold water half way through

Less than a 10 minute walk to Termini Station and the Metro. Good restaurants around the corner and a grocery store on the next block. We enjoyed the stay and would stay here again.

Nothing negative

It's well located; they clean daily, which is great. It's near the bus station and the tram, and you can even walk to many places. There is an elevator for the bags, which is excellent. There are supermarkets near, and it's a safe area. There is a mini fridge and a coffee maker. They were very attentive in case we needed extra towels or toiletries, which we appreciated. The shower is great too.

Many of the bad reviews are because of miscommunication with the staff, and I agree it could definitely be improved. Given that there is not a person at the desk all day, you're at the expense of them eventually reading your messages, but then you might need to wait for them to go and let you in. Even if you arrive within the normal check-in time, you need to let them know in advance exactly what time you're arriving. In my case they tried calling me, but I didn't have a sim from the EU and they don't use whatsapp so I had to wait outside about an hour. They did try to reach me, but in my opinion they should improve their check in process in general by either having someone at the desk during the whole normal check in time, or allowing for self check in. Other than that, the room was a lot smaller than I expected from the pictures, which I guess is normal for a budget stay in the city center, just take it into account.