Reviews of Prime Guest House

Easy check in/out, great location, staff was responsive and accommodating

My partner had to book this for me while I was on a flight (it had been delayed and the accommodation I had booked were refusing to let me in at the time I was going to arrive!). They were extremely helpful in an emergency and I was able to easily check myself into a comfortable room. They were also very quick to respond when I accidentally left something in my room after checking out - thanks!

Nothing!

This property i totally fake. We had informed the owner that we would arrive at midnight and they informed us that there would be a box with a key outside the entrance. When we found the property in total darkness we were not able to find any box. They did not answer to our telephone calls either. We walked in vain around the building about 30 minutes to find a box. Then we noticed that they had sent us a message two hours earlier, when we were on the plane, that they were not going to give us any room. And we were left alone in that dark alley.

Very close to airport. Decent room.

Overall it was good, close to both train station and airport by foot. We had free unlimited coffee and tea. The kitchen was fully stocked.

No hot water

Lovely sized room, private bathroom and decently sized balcony!

Keep in mind that the private parking costs 5€

The woman that welcomed us was lovely

Each room of an apartment had been turned into a bedroom for rent - as each guest left their room, they slammed the door to lock it, and then they slammed the shared bathroom door beside our room as they went in and out and then their own room again. The slamming doors felt like it was continuous all night. We expected train noise being close to the station but not this. The duvet needed washing and was grotty looking and the floor needed sweeping. While we had a private bathroom, I wouldn't stay here again. Also, I am fairly sure that the listing didn't say that there were so many stairs to drag our bags up.

It was cheap and 15 minute walk from the airport. Bathroom was really nice, and was worth the price. Also had some complementary food.

We had to wait a while to be let into the place to check in.

Facilities

All fees should be part of the booking We had to pay an extra 15 euros as part of the local fee

the room was very clean and quiet, bathroom very clean, aeroport was near, 10 min walk.

Hard pillows

The property informed us at around 15:00 h. on the day of arrival that they would not be able to check us in at 23:00 h., despite us asking if they would be able to do so about 2 weeks in advance. We had to find another place to stay at short notice, which is less than ideal.

You can hear every step and sound in the other rooms and toilets. There’s no isolation at all. I couldn’t sleep at night. The curtain doesn’t even block the light from outside.

Other guests have also complained about the cold rooms, lack of heating in winter, constant noise, and the train station being right next to the building. Clearly, these are ongoing problems the host refuses to acknowledge. This is by far the worst accommodation experience I’ve had — and I’ve traveled a lot. The attitude of the host, the condition of the room, and the complete lack of professionalism or hospitality are unacceptable. Avoid this place at all costs.

I honestly don’t understand how this place is still allowed to operate. Our stay here was an absolute nightmare, and the behavior of the host afterward made it even worse. We arrived at 12:30 and were told we could leave our luggage until check-in at 14:00 — which we appreciated at the time, but it’s important to note: there is no luggage storage, we just left our bags in the hallway. Later, the host actually used this against us as if we should be grateful for being allowed to leave bags in a hallway. We returned around 22:00 and stayed until 6:00 a.m.—those 8 hours were some of the worst I’ve experienced in any accommodation. The room was freezing. Although the listing says it includes heating, the heater didn’t work at all. We asked for a blanket at 22:00, just to get through the night, and the host later accused us of harassing his employee for that simple request. Beyond that, the room was in terrible condition: 1.The window was broken and held together with tape 2.The bathroom door was damaged 3.There were ants crawling in the bathroom (I have video proof) 4. The whole room had a weird smell 5.No soundproofing at all — we heard every single train passing nearby throughout the night. To make matters worse, from 22:45 until well past midnight, other guests were loudly talking in the hallway and constantly slamming doors. I waited patiently for over an hour before stepping out to tell them to be quiet and then went straight back into my room and shut the door. And yet, the host began messaging me privately afterward, sending multiple aggressive texts blaming me for everything — accusing me of slamming doors, harassing his employee, being selfish, ungrateful, and so on. It was genuinely shocking and felt like harassment. Instead of addressing the actual issues, he just attacked me.

Clean enough, water, cakes, surveys, location.

Window cannot be locked, wind is able to open it suddenly. Railways near the building and opened window is problem.

Comfy stay, huge balcony, water, tea and coffee on the house. The host is very responsive and the location is good, close to trainstation and wakable distance to Pisa tower

Water pressure was very low and the room was quite cold, the windows were flimsy and did not keep the heat in, AC was of no use in this regard.